Beautiful location and very helpful staff who were able to move me from a top bunk to a single bed after I spoke to them about an injury I had.

The house keeping was confusing, no set place to put your towel that matched with your bed (so no one got confused with towels), no one came to make my bed (as expected) but one day all my things were moved and my bed was made. Very confusing.

Really nice and helpful staff

I found the placing of the beds in the shared room really awkward. It was a 4 peoples room with 1 bunkbed and to singles. I stayed in the single, but the other single bed was very very close by. Luckily nobody slept in the other single bed.

Great location, amazing vibe and very helpful and friendly staff! Big rooms (nice and warm) with the surprise of a lovely sea view!

Not a problem for us but when booking consider the fact that it is in the city centre therefore some street noise etc (to be expected)

Very comfy bed. Great shower. Perfect location and customer service

Only one small heater working in large which seemed to only come on for alittle while, so with this, thin walls and single glazed windows the room was quite cold

I loved my staying here. Location is perfect, very close to the beach and staff is nice. I spent very comfortable days in the private room, very spacious, everything I needed was there, everything awesome. I also spent 1 night in the female dorm and it was less satisfying mainly because there were no lights or plugs near the bed! I think they are very necessary when you sleep in a room with other people and you need you switch off the main light but you still want to keep reading or charge yr phone. In both rooms mattresses were confortable and bathrooms were clean and cleaning lady so kind and smiling. I love they have free shampoo, shower gel that smell nice. Overall great experience, I would really love to come back as soon as I can!

Said it already, missing plugs and lights next to the bed in the dorm.

I liked the style, mattress was comfortable and the location was great!!

No outlets on the bed - although didn’t matter to me as I have an extra long cord. Bathroom could do with a little maintenance as the shower wouldn’t drain and we had to get maintenance in to fix our toilet

Really comfy bed and stylish room decor. Great view out to sea. Tea, coffee, good lighting options and clean spacious bathroom. We had a really good night's sleep and enjoyed watching the sunrise over the West Pier. Lovely breakfast with fresh coffee and toasties in a room with beautiful murals on the walls. Staff all really helpful and friendly.

Initially we were given a room on the fourth floor. We booked here because in the description it said the hotel was fully accessible. The lift only goes to the 3rd floor however, so rooms on the fourth floor are not good for people with mobility issues. Luckily there was a room on the 1st floor we could have instead, so it all worked out ok on this occasion.

It was very specious! The room was always at the right temperature for me and my boyfriend! When we got into the room we noticed the bathroom and how lovely and well decorated it looked. In the room with the table there was a kettle, with tea bags, milk, sugar, coffee etc, which was nice in the mornings! The cleaners regularly cleaned the rooms while we were out which was nice, the breakfast in the morning was great too! We had to pay £8 per person at the front desk only because I thought I picked it as an option while booking but I didn’t! The staff were lovely too always made us feel welcome, check in wasn’t until 3pm and we got there at 11am the staff held onto our lounge in a locked room so they were safe until check in!

We were in room 106 and the light in the room when you walked in was connected a light in the room by the bed, the light by the bed started flickering and then it stopped working, it was on but it was dark and flickering. So we couldn’t turn the main hall lamp on in fear it would break even more. we let the hotel staff know and they got ahold with someone but the person didn’t come to fix it during our stay but the staff were quick to try and sort the issue out!

We did not eat at the hotel so cannot speak on that. Great location, lovely sea view and nice big windows. Staff were brilliant and very friendly.

Although we were very happy with our stay and it definitely did the job for our weekend home, we felt that the price was too high for what was offered. The room was quite basic compared to the front receptions vibe, there was no space in order to get ready ( makeup station ) so had to sit on the floor in-front of the mirror on the wall. For the price we paid we expected a tv, there was sockets in place so couldn’t see why there wasn’t a tv. We booked the double plus room but felt we had more of a standard double room. Compared to other hotels we have visited for a similar price we felt the room lacked the ‘minor details’ they would make the stay that extra special

Room 301 was a special place! Right in the top left of the building, kept the curtains open the whole three nights. The view was fantastic, the space in the room was immense, the facilities were great, and the bed was HUGE! Staff were so friendly, superb experience. PLUS it's on Preston Street, loaded up with great bars and fantastic restaurants. Loved our Easter stay. Thank you!!

My wife is a Domestic worker, found dust in corners, and that was about it. For the price we paid, I'm having to find feeble fault. That was it, nothing else. I still can't get over how big and comfortable the bed was....