Absolutely spotless, wasn’t even any dust behind the TV, staff are friendly and can’t do enough for you, always happy to help, was here for a wedding and that was handled brilliantly, you can order breakfast to your room, breakfast was delicious and plenty to choose from - best continental options I’ve seen in a hotel that also has hot breakfast, service is amazing at the bars and reception, and throughout, a staff member actually watched my bags in the lobby so I could nip to the toilet while waiting for my uber home, grounds and the hotel itself are also beautiful and I felt incredibly safe there

I have absolutely no complaints whatsoever and I will be the first to admit I can be incredibly picky and have very high standards

The staff in the hotel were amazing we felt so welcomed the food were great

I had an amazing time, but one little thing I didn't like was the way I was spoken to by a lady at the spa. We were waiting for over 30 minutes for someone to come and get us. She wasn't very helpful at all. We asked if our dinner, which was booked in 30 minutes, could be arranged, and she asked us to walk in after we had been swimming. We were wet and cold. Of course I do understand things happens but if we got told that there was only one buggy we would of took the car but the hotel has wedding totally okey but how she was I didn't like it.

This hotel was booked for a family get together. It was a good central location and easy to get to. Food was exceptionally good and service faultless both at check in and in bar and restaurant areas. Unfortunately we didn't get a chance to use the spa. Room was spacious and very clean. There was a lovely outside area to sit in.

An unreasonably large deposit was required at check in though this was refunded at check out. Even so I felt this was unnecessary. We were unable to get a light lunch on the Sunday of our stay and it was also difficult to book a table for dinner so make sure you are all booked up in advance even though it removes any element of spontaneity.

Hotel is really lovely and have stayed here before so was our first choice when booking in the area again. Our room was lovely, decor modern and with a nice big shower. Our TV wasn't working but no sooner had we called Reception to report the fault we had someone come to rectify the situation. Food in Wilfred's Restaurant is fabulous. We would visit the hotel again just to have the food. Check out the menu !

Not really a moan because we love the hotel but the view out of our window wasn't that great. Perhaps more expensive rooms had a better view. It won't put us off staying here again though.

We stayed here, to attend our niece's wedding reception. The whole thing was exceptional, The doorman welcomed us in with a handshake, reception staff very professional and got through a large amount of wedding guests, all checking in at the same time, very quickly. The venue was set up beautifully, waiting staff got everybody's meals out promptly, the food to say there was a lot of covers to cope with, was fabulous and finally our bedroom was great, had everything you could need, tea/coffee, toiletries etc. a big bed and overlooking the equestrian centre. The next morning's breakfast was buffet style but had every conceivable breakfast item on there. We were even wished a good day by the cleaning staff on leaving our room! Would highly recommend this hotel to anyone.

Nothing

We have stayed before and everything was as expected. Staff very friendly and accommodating. Assisted room provided with all the facilities one would expect.

Shame that one of the lifts broke down which meant long waits to go from floor to floor. Assisted toilet door light switch on the wrong side of the door or the door was fitted the wrong way round (former designer of such things). The light on the mirror was not switched independently so both the light and fan had to be on all night for the disabled person to be able to see to access the toilet facilities.

We stayed three nights in the luxury twin room. The beds were extremely comfortable and the room was very clean and well presented. The only thing we missed really was having a fridge in the room. We had a cooked breakfast in Wilfred's restaurant each morning and found it to be excellent. There is a (very) short walk to the spa and Bertrams restaurant but if you ask at the desk they will actually provide a lift there. The spa was fabulous and we spent a blissful 6 hours or so in there. The staff were very friendly and helpful. It was reasonably busy but it's such a big spa you never felt crowded at all.

The room was spotless. We had a meal at the Wilfreds Restaurant, and i can honestly say that the food was outstanding. My wife and I both had the fillet steak and it was award winning. We didn't get chance to access the spa, but the swimming pool.was great.

The only downside was.that we had a bit of an issue with the noise in our room. It seemed that when someone flushed the chain in another hotel room or turned on the shower, we could hear it quite loud. It woke.me.up.a.couple.of.times.in the night.

The staff at Bertrams were beyond polite and helpful. I really could not fault them, the food or service. We had a lovely evening over there. The room was spotless and smelt nice on arrival, again we can't fault the room.

The hotel reception staff, not so much, felt quite hostile and not very welcoming. Not one smile, she looked fed up like she didn't want to be there. I understand Mothers day is a busy day for anyone, but a smile, even if it's fake, goes a long way. The room above us moving around all night kept waking me up. After midnight and again at 5 am

We arrived on electric bikes, don't ask, and the hotel staff went out of their way to help find a place to store them securely. Everyone was so friendly and attentive. And the room was great! Fabulous bed. Great view out the window. So, so clean.

I'm a vegan, and the breakfast veg sausages were in edible. And the tomatoes tasteless. And generally, there wasn't much 'cooking' involves. Which was a shame because the vegan menu and cooking at the restaurant (Wilfred's)was way above average.