The location and nearby walks, close proximity of the ferry ports, both Craignure and Fishnish, short walk to the Craignure Inn and cafes near the ferry port, spacious room with a huge bed, included use of the on site swimming pool, ample parking, friendly and helpful staff (some with better local knowledge than others).

The price! For £200 per night WITHOUT breakfast included you'd expect something special. Yes the setting is great and the hotel is spacious, but the rooms themselves, whilst also reasonably spacious, are standard format hotel rooms similar to that you'd find at a Travelodge, no 'wow' factor at all. Decaying window frames with windows that won't stay open doesn't enhance the experience either. Of the 7 places we stayed during our Scottish trip this was by far the most expensive and, while pleasant enough, was nowhere near the best - which it really should have been.

Honestly the most comfortable bed I’ve ever slept in. The room was really nicely decorated and the selection of teas/coffees/biscuits was genuinely amazing. We didn’t eat in the main restaurant as the food isn’t to our taste, however we did eat at the bar and the food was delicious. Good range despite quite a small Menü and the quality was excellent. Really nice setting in the bar area too, we took advantage of the fire as it was chilly for April. The views are stunning.

I don’t like that the sauna / steam room are charged separately. I feel that given they are fairly basic spa functions, charging additional for them is excessive. Particularly given they are small and the hot tubs weren’t working.

Breakfast was brilliant and the restaurant table staff were great, friendly & helpful Great choice at breakfast time, lovely views and peaceful ambience . No children was a great bonus. We had dinner once in the hotel which was great but some items were missing from the menu.

Unfortunately the shared hottub was out of use for the length of our stay and wasn’t expected to be repaired for the rest of the summer staff told us. We chose this hotel due to facilities including the hottub unfortunately. One of the two foot spas was also not working when we went to use it.

The hotel is well located to explore the Isle of Mull, about 1 hr drive from Fionnphort (to visit Iona and Staffa), 30 min drive from Tobermory and 5 min away from the Craignure Ferry. The hotel offers comfy rooms with excellent views. There are two restaurant options and we opted for the bar food that was always very good. There are also two breakfast options (Continental only or additional cooked breakfast) and both are reasonable priced. The park around offers a nice walk. The highlight of the hotel is the extremely friendly staff, with no exception!

Some furniture outside could use some TLC and the cost is slightly overpriced.

The staff were exceptionally friendly. The location is very good. I ate from the bar menu which was all that I needed of it and the food came quickly. There were Tunnocks goods in the room and it was quiet at night. Most of all, though, the views were exceptional and there was easy access to paths along the coast.

The atmosphere in the bar. This was probably the fault of the guests rather than the hotel. Certainly it had nothing to do with the staff who provided a service above expectation. The guests, however, were mostly couples sitting in silence. Usually at least one looking at their phone.

Well located hotel with great views and very near the ferry terminal. The hotel gives a ski resort hotel vibe (big open lounge spaces and a bit worn round the edges) but is nicely decorated with plenty of sofas and seating. Nice restaurant overlooking the bay. Bar prices average. Room fine and quiet. Staff pleasant and efficient. Lots of free parking outside.

I expected more of a luxury feel given the £230 cost for one night, but this was missing. Also the cost of the food was extortionate (circa (£30+) for a main course and was at best average in quality as was the wine (by glass). Couldn’t get hot enough water in the room so had a tepid shower. I expected more from this hotel given how it is trying to position itself. That said, I’d come again but would negotiate a more realistic price next time.

Was in an excellent area for being able to travel around the island from north to south. Very clean and has its own beach; nature area. The head waitress in the restaurant and breakfast area was so nice and really helpful, giving us directions and ideas of where to go and find the wildlife, such a lovely lady. The waiters and bar staff and reception were so nice.

The swimming pool wasn’t working and we should have been told prior to stay.

This hotel is something special but it has some key bits missing considering you’re staying in an isolated area. Highly recommend but take note of my criticisms below to make your stay on Mull excellent. The rooms need to be turned over, ours were not. The shower pressure was very poor, thankfully we had a bath but it was disappointing (minor maintenance issue that I’m sure will be resolved). The restaurant food was average at best, I’m not sure how ‘fresh’ the ingredients were for the sauces (were they packets?) the chips were likely frozen ones (or at least not prepared that day before frying) - you have a lot of competition in the area so the entire ensemble of food is important. I appreciate some food is off season, but not all, and I would say a basic requirement of hosting is to steer patrons towards specials or choices that have the freshest ingredients. A couple examples: the ice cream, you have a diary farm near Tobermory that would probably produce ice cream, I would recommend whatever is the freshest ice cream instead of reeling a list of flavours, or the seafood farm that is local, explain what is fresh or has been picked up today, if you’re doing baked Camembert, don’t include average shop bought pitta bread, BAKE YOUR OWN. Sell the freshness, not menu descriptions and saying ‘it is nice’, otherwise, you reduce yourself to being a hotel chain restaurant instead of something with its own identity as being ‘local’ or ‘fresh’, especially considering the prices you charge. It is only 30mins to Tobermory to go eat at wonderful establishments (and some on the way) AND you have a daily ferry to get ingredients from Oban. Using ‘award winning’ butchers is not a good marketing tool when you have to be ‘in it to win it’ with these awards, your chef/catering manager should be sourcing ingredients from local farms/suppliers that are continually reviewed.

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Furnishings and room comfort were great. The internet was immediately available. Daily replenishments of water, pringles and biscuit's, which I've never experienced before, absolutely amazing. The assortment of tea's and coffees were beyond expectations. I tasted my first Rhubarb tea which was gorgeous. Would never have come across this if the hotel hadn't provided this. Daily cleaning service which is normally between 3pm and 5pm. However, the reception advised we could change this to an earlier time if we wanted. Didn't use the swimming pool but this was included in our room rate if we wanted it. Some very reasonable food choices dishes compatible with your run of the mill Pub Food, if that is what you wanted but equally fine dining priced food was available. Would suit different customers purses. Fantastic stay.

The room was not very spacious but we managed. Food was expensive but it also depended on what you chose.

After a long day travelling when I first got into my room, it was lovely and toasty and the radio was on, which made the feel of coming into the room very welcoming. The room is very comfortable and spacious the views onto the Sound of Mull is gorgeous, especially in the morning. The staff are just lovely, everyone I met was so kind and considerate. Also, the food in the restaurant is delicious. A shout out to Kim, the massuese at the Driftwood Spa, she is superb, very high quality service. Definitely go and treat yourself at the spa, it is worth it.