The staff were so helpful, friendly and efficient from the minute we checked in until our departure. I went to the room which was ready earlier than check in time and I discovered that the bed had feathers pillows and I am allergic. I telephoned to reception from the room and within a few minutes the housekeeper arrived at our room and spoke with me. She returned immediately with 2 suitable replacement pillows. Breakfast is excellent and again staff cleared up tables efficiently. Bar staff friendly and food in the bar was good. Excellent value for money and nice hotel to relax in the evening . Excellent location for walking into town centre and tourist attractions.

No complaints at all

Location was very central and the staff were friendly and helpful. Room was well equipped and clean. The shower had visible mould on the silicone around the shower tray and the base of the shower screen. The drain cover was also missing leaving a big hole in the bottom of the shower. There was a bad smell some of the time from the drain. The mattress was very hard and the spring creaked so not a great nights sleep. Breakfast was self service, limited choices but more than adequate for my needs. The bacon was over cooked however and quite hard to chew. Very small underground car park costing £10 for 24 hours but that is quite standard these days. Not too bad for the cost but did the job.

The hard mattress and mouldy shower

the front desk staff was amazing very friendly and welcoming. I had a issues and they sorted it out right then and there.

the breakfast buffet was cold, the light that was used did nothing to keep the food hot, there was no sign to say what was what. even though I could see them off the the side. the staff who was in charge of the area, looked miserable didn't great anybody and didn't return a greaten given to her but a guest. really was night and day between the front desk staff and the breakfast staff on Saturday. Sunday was a different story different staff member was in charge of the breakfast area and was talking and say hello. I felt welcome. the semi skimmed milk did curdle in my tea.

Staff extremely courteous and friendly. Good breakfast choice. Spacious and welcoming bar/lounge/restaurant areas. Good size family room. Shower powerful. Very clean. Good location for shopping/dining/sightseeing - walkable for Overgate and local restaurants. (Would also recommend Rishi’s Indian restaurant nearby). Onsite parking great value at £10 per night. Very reasonable overall, under £100 for entire stay, 2 adults/2 children in family room including breakfast.

Beds not the most comfortable but acceptable. Pillows too soft however I believe firmer pillows can be requested.

The hotel is in a great location for local bars and places to eat. It's a bit studenty as the university is close by. If that's not your thing, head into the city centre, which is a 5mim walk away. We travelled by train and the hotel is only a 10 min walk from the train station,. The staff were brilliant and friendly. The rooms were very spacious and clean. The bed was super comfy and there was a great choice for breakfast.

It's always a personal preference, but I thought the pillows were too soft. Had to use three to get a decent sleep. The air con was on when we went for breakfast, definetly not needed in Dundee, in Febuaray. It made the whole eating area very cold.

Staff are friendly, welcoming & eager to please. Breakfast buffet options are excellent. Full cooked, cereals pastries even a waffle maker. The whole hotel is spotless, modern & bright. Beds are very comfortable, bathroom well stocked with toiletries & there's daily replenished tea, coffee & milk in the room. There's a small Tesco just a few steps away & it's just a 10 minute walk into the city centre yet it is quiet enough to get a good night's sleep. Budget price for a quality hotel and I would definitely use again

It didn't affect us, but parking could be an issue for some people as it's in a LEZ zone that covers a large part of the hotel's locality

We called before check-in because my medical conditions have progressed in recent weeks and we were nervous about still being able to manage the trip. We spoke to Eilidh who reassured us regarding parking and accessability within the hotel. We were celebrating my husband's birthday and were a tad hung over the following morning, the breakfast staff are so helpful and friendly. The lady (Karen) that was clearing the tables was singing away, gave us a lovely greeting, and farewell as we left.

The only snag we could think of was the slide door in the bathroom in room 504 doesn't have a buffer to close. My husband got up about 4am and frightened the life out of me. The door closing sounded like a farm crow scarer! Everything else was spot on.

Exceptional new rooms! Very clean! Awesome friendly staff! Coffee and tea in rooms! Lovely fluffy towels! Great location! And the price is amazing for what you get! The morning buffet is worth getting, I’ve been to many hotels and this is in the top for breakfast: eggs, bacon, awesome sausages, potatoes, haggis, beans, breads, croissants, waffle stations with all the toppings, auto coffee stations, auto juice stations, fresh meats, cheeses, fruits and yogurts! You are also allowed to take coffee, yogurt and fruit to go! Amazing experience top to bottom :)

Nothing.

The location is excellent in the city centre, and as a single traveller, I appreciate how safe this hotel feels. It is modern and bright, with a nice and welcoming bar area. The rooms are quiet and it's great they offer free wifi. The bed is very comfortable, the rooms are good size, and the bathroom has everything you need. The staff is always friendly in Dundee and ensures you have everything you need.

Breakfast could be improved with more choices for people who can't or don't want to eat high-carb, high-sugar food. I am a Type 1 diabetic, so my options are pretty limited in this place. Some healthy food that would not make it more challenging to the source would be great, e.g. natural yoghurt, brown bread, fruit (other than a banana), or even just porridge, making it much better for many people. Unfortunately, this hotel is not the best choice for an evening meal either. It would be great if they could improve their offer.

Location Parking Bar area Room clean with modern finishings and large tv with good choice of channels Rooms had a safe Had evening meal at hotel restaurant menu limited but meal very good and decent value for money

Breakfast chaotic Breakfast food and cutlery not replenished to meet demand Food at breakfast cold Domestic staff using same lift as guests and it appeared the lift was being held on floors meaning at times guests having to wait an unacceptable length of time to access. Bed uncomfortable but personal preference.