very good location, the room and bathroom were clean and the bed and pillows were very comfy. The reception staff were as usual very efficient, courteous, and friendly. apart from slight hiccup upon arrival, I will be returning to this hotel.

I suffer from breathlessness and did not realise alterations were in progress at the front door and had to go upstairs vie side door to reception. This played heavily on my breathlessness. However the staff on duty apologised and rectified the situation. I was allocated an excellent room in the annex which is situation around the corner. The annexe had ground floor access with lift to upper floor. spot on!

Transport: Excellent location — just a 5-minute walk to Princes Street, close to the city centre and main historic attractions. Service: Truly exceptional. Staff were incredibly helpful to my elderly family members, assisting with everything from using appliances to connecting Wi-Fi and arranging transport to the train station. Room: Clean, cosy bed, and well-equipped kitchen with cookware, tableware, and even washing detergent.

Environment: Slightly noisy at night due to nearby pubs, but still manageable if you're tired after sightseeing. Reception and rooms are in separate buildings, just 2–3 minutes apart.

Everything. Upgraded to a suite on the corner of the building overlooking the main intersection. Absolutely quiet. Large spaces. Comfortable bed. Bath. Circuit breaker tripped 6pm. Maintenance there within 5 minutes. Situated next to main bus stopping area. If coming from airport catch the Airlink bus for 6 pounds. If you get a Uber they can't use the restricted area and you will have to drag your luggage quite a distance to the entrance. Alternatively, taxis are permitted to drop you right outside. If wanting to use a Uber ask them to drop you at the Caledonian Hotel which is just around the corner, a short 50m walk. Under the rooms on street level there's a Italian Restaurant. Ask Italian. Really good food 😋. Security cards necessary to use the entrance and lift.

Absolutely nothing.

We stayed in the suites. Location is excellent, almost next to the castle with restaurants, coffee places and supermarkets just outside. The bus that goes to the airport stops exactly in front of the hotel. The beds and other furniture, facilities and room space are comfortable and enough for a group of friends. The room was cleaned on a daily basis and towels were always fresh. The staff is super nice, they stored safely our luggage on the last day, which we really appreciated. This is my 3rd time staying at this hotel and will come back in my next trip to Edinburgh :)

Nothing.

The hotel is in a great location to explore the Old and New Towns. Everything is within walking distance - bus stop/tram (roughly 25-30 mins trip from and to the Edinburgh airport), shopping centre (Boots, H&B, Sainsbury, Saver, etc), resto and cafes. We booked the double bed room - it was clean and cozy. Housekeeping staff maintained cleanliness well. I would definitely recommend this hotel, although they're currently undergoing renovation - the reception area and hotel entrance are located separately. If you need anything, you need to walk a few steps outside to reach it. Exceptionally, staff were very helpful and accommodating, they allowed us to drop off our bags before checking in and helped us in carrying our luggage down a few steps.

The least favorable experience mainly is that the reception area and hotel entrance are located separately. If you need anything, you need to walk a few steps outside to reach it. Also, our room heater was not fully working and the shower knob was difficult to adjust.

Wonderful stay — perfect location and excellent service! I really enjoyed my stay at this hotel. The location is absolutely amazing — we were able to walk to all the top attractions without needing any transport. Everything is close by, yet for those who prefer not to walk, the hotel is conveniently located right next to a bus stop. The staff were exceptionally polite, welcoming, and helpful with any requests we had, which made our stay even more pleasant. The room was a very decent size, spotlessly clean, and the bed was incredibly comfortable. One of the highlights was how quiet it was — we didn’t hear our neighbors at all thanks to great soundproofing. It made for a truly restful stay. Highly recommended and would definitely return!

The hotel is in a great location, close to Edinburgh Waverley train station, and you can either walk or take a bus. If you're coming from the airport, you can take a bus and get off at the stop directly across from the hotel. The hotel is in the city center, so you can easily walk to major attractions, including Edinburgh Castle. There's a supermarket right across from the hotel, and plenty of restaurants and cafes around. The rooms are spacious, and the staff is friendly, always available to help 24/7.

We recently stayed at Cityroomz Edinburgh for a rugby weekend, and it exceeded our expectations! As a group of four adults, we found the hotel to be exceptionally clean and comfortable. The staff were absolutely lovely—friendly, accommodating, and always willing to help. A special mention to their kindness in allowing us to store necessary medication in their fridge since the rooms didn’t have one. They also provided extra pillows upon request, making our stay even more comfortable. The location was also fantastic—just a short walk to the tram line, which was incredibly easy to use and made getting around the city a breeze. We were only two stops away from Murrayfield Stadium in one direction and just one stop from Princes Street, which had great shopping. Overall, we were beyond happy with our experience and would absolutely stay here again. Highly recommended for anyone visiting Edinburgh!

We stayed in the suites. Location is excellent, almost next to the castle with restaurants, coffee places and supermarkets just outside. The bus that goes to the airport stops exactly in front of the hotel. The beds and other furniture, facilities and room space are comfortable and enough for a group of friends. The room was cleaned on a daily basis and towels were always fresh. The staff is super nice, they stored safely our luggage on the last day, which we really appreciated. This is my 3rd time staying at this hotel and will come back in my next trip to Edinburgh :)

Nothing.

Really friendly and welcoming staff. Great sized room and spacey bathroom. Brilliant king-size bed, super comfy. Clean and bright room and the window could be opened a few inches for fresh air. Location is excellent, tram station 3 mins walk one direction, heart of the new town 10 mins the other direction. Fantastic restaurant, The Durbar, 1 minute away. Overall very good.

Accept that Edinburgh is an expensive place to stay, but feel Cityroomz was a bit over priced £394 for 2 nights (ok it was Friday & Saturday night) TV didn't work, we didn't report it until leaving as tbh it was a nice break with no TV (hubby is a Tele addict :) Problems with lift, sometimes it worked but mostly didn't. We were on the 2nd floor so we managed the six smallish flights of stairs ok, but it would have been a different story staying on the 3rd / 4th floor. It's not a bad hotel, just a few glitches need sorted (and maybe a look at pricing)?