The hotel is wonderful: super friendly and helpful staff everywhere, great location, very comfortable with lovely amenities. Our King room was lovely, but we also decided to upgrade our room to a junior suite, which was reasonable to do, and was a very nice room, with great space and views, super comfy bed, and lovely spacious bathroom. Breakfast at the hotel was busy, but very well catered, and there was a great selection of food available. The spa and pool areas were excellent as before. Also, they are super nice with dogs staying and very accommodating, which is most appreciated. Definitely my go-to luxury hotel in Edinburgh.

Nothing.

The Kimpton Charlotte Square boasts an unbeatable location, which truly made our stay. We found the staff to be friendly and attentive, and our room was perfectly adequate with all the essentials. While the pool was a tad busy when we used it, breakfast was satisfactory. A definite highlight was the incredible food at the BABA restaurant.

For future consideration, soundproofing between rooms and from the corridor could be improved, as we occasionally heard noise. We also wanted to note a minor inaccuracy during breakfast when golden syrup was presented as maple syrup.

I don't think I have ever stayed in a hotel where every single member of staff was so obliging. Nothing was too much trouble. They all seemed to have time for you, whether it was on reception, the breakfast dining room or the bar, they were all exceptional.

It was a shame that the garden room wasn't used enough..it would be nice to have had the cocktails in there. It was one of the reasons I booked that hotel.I did find the layout of the hotel a bit confusing and because the restaurant was open to non residents you really had to book for the evening meal There was also no instructions for the Nespresso coffee machine which I wasn't used to using.

I lived in the hotel for three weeks. So I could figure out, what works well and what doesn’t. 1) the team at the front desk is incredibly friendly. Thanks them 2) Both restaurants are really good: BABA and AIZLE. Highly recommended 3) the location is convenient, everything is close to the hotel 4) nice pool and sauna, a pretty big gym (however a ceiling is too low) 5) many small details in the room: yoga mat, coffee set and ect

1) Cleaning. Some days they didn’t clean, some days didn’t it well. 2) I had issues with collecting a laundry 3 times. Nobody picked it up. So if you want to get a clean clothes you should bring it to reception by yourself 3) Shower is dripping instead of “flowing”. I hate it, because removing shampoo and soap takes ages

Enjoyed the gym facilities and the bar, all the staff were extremely friendly. The room was warm and comfortable, a little surprised that there were minimal complimentary items, coffee, biscuits etc, it would have been nice to have more than 2 biscuits and 2 coffees.. No items in the minibar, again disappointing.

I'm afraid our experience with an evening meal was over rated and not enjoyable, the waiting staff changed my meal as it was burnt, but I felt it was done with disdain. We decided to eat out of the hotel after the first night.

Stuff was exceptional ! I got my room earlier , was shown around the hotel , restaurant was booked at last minute requests , all I have asked for was provided in timely manner ! Location is excellent! Room , even cozy , was very comfortable and had all that is necessary for the stay . Refrigerator was full of free water, sodas, beer and milk , complimentary ! My room was facing the street and it was quiet ! Windows are double glass and provide noise cancelation and comfort !

Everything about this place is exceptional, the location, the fact that everything is under the same roof, i.e. the pool, rooms, bar, restaurant... it's other worldly, everything is quality, the staff, the food, love the happy hour!, we love this place, love it...

The only tiny thing we didn't like was as we left the hotel, at the bottom of the steps as you enter the hotel, one of the guests was just finishing off a cigarette, which they just flicked onto the floor in front of us, this isn't the fault of the hotel, however, it's an offence and attracts an on the spot fine, it's not the image the hotel needs or Edinburgh in fact.

The hotel was in an excellent location close to all the sites I wanted to see and the shopping I wanted to do. The staff were very welcoming and respectful. They made me feel at home. I stayed in a single room on the second floor. It was lovely and very clean. I loved the bathroom so much I took pictures of the tiles so I can update my bathroom at home. Everything was perfect for my stay. The bed in the room was a single but it was very comfortable and the pillows were to die for! I slept like a baby! I can’t wait to visit Edinburgh again in the New Year and stay at the Kimpton Charlotte Square!

The bed in the single was small but it was comfortable and I really slept well. I’ve only put this down because normally, I sleep in a super king bed at home. I’m happily sleep in the single bed at the Kimpton Charlotte Square! In this case, size really doesn’t matter. Comfort won - hands down!

From the friendly, efficient and professional welcome to the short tour of the building for orientation (it's a wonderful rabbit warren of a place!), to the excellent breakfast selection, to the supremely comfortable and quiet room overlooking Charlotte Square, this hotel is much more than a hotel. It's a beautiful home from home, where you just happen to pay a bill at the end of your visit. I had room 226 directly overlooking Charlotte Square but somehow managing to cut out almost all noise from outside. Bed was comfy and cosy, bathroom very well equipped and decorated, my swim before breakfast was a great wake up. I'll definitely be back, just no idea when...

My only quibble is trying to find a quiet corner for a coffee and read my book, but the place has such a lovely atmosphere that this is not actually a problem, you simply soak up the vibe ;-)

Breakfast was excellent. Only grumble is that the artisanal ketchup and brown sauce didn't taste of ketchup and brown sauce. Would have preferred Heinz ketchup and HP sauce. Room was fine but too cold on arrival (19c) so had to rest to 21c for comfort.

Having a shower in the bath is understandable due to the lack of space, but the bath floor is very slippery and so providing a rubber mat would be a good idea. Also a wall mounted handle to grab on to would help ease the fear that I might slip. Frankly, I felt very nervous when showering and I'm in good physical shape, so these two suggestions would help a lot.