The location

Inconsistent customer service. Very difficult to get a person on the phone. Using email to communicate is unacceptable when you don't get timely responses.

The location was great - easy to get to from the Princes St. Tram stop (and just as easy from train or bus from airport if taken). The instructions to find it and get in were perfect and easy to follow. Even though it is technically above a bar, it wasn’t noisy! And I was there Halloween weekend, so don’t let that worry you. The room was the perfect size for my solo travel and I felt safe. Very clean and the staff was very prompt with communication. Would stay again!

The temperature thing took a minute to get used to, but it all worked out fine. If you have any issues with mobility, I’d really consider….the stairs add character for sure and I loved them. But having just recovered from a serious leg injury, I was thinking how there’s now way I could have safely done it a year ago. Narrow, turning stairs, yes. But just the cobble stones and walkways back in the closes can be quite tricky, especially when wet. So just fyi!

The location was great, we were provided with very detailed instructions and the place was easy to find and close to everything we wanted to visit. By far the best part about the property is its history - I enjoyed reading about the building on a notice that was left on the door, and we felt like we were staying in a castle. Despite the old building, the bathroom was very modern, clean and easy to use. The view outside the window was nice too - it is Edinburgh after all.

Because it is an old building there are no elevators. I had requested a room on one of the lower floors as I was traveling with two heavy suitcases but unfortunately I had to carry them up to the fourth floor. This cannot be helped so I don't blame anyone, getting to stay in a building like this was lovely but if you aren't physically fit or have heavy luggage do be aware.

The room was in the heart of Edinburgh’s Royal Market and it was clean and comfortable. It was neat to step out of the door and be at the Writer’s Museum and a bar and a café.

There was no clear explanation of how difficult it would be to get to the location and that we would mount 68 wooden steps on a 400 year old spiral staircase without a handrail. It also required us to use two codes and a lockbox to get our key for entry. We did fine but this needs to be shared up front with potential guests.

The most perfect location in Edinburgh, great cozy and clean interior in a historical building, whith e view, just a minute from the edinburgh Castle, the Cathedral and the railway (for daytrips) . Everything was amazing about it. Travelling for 20 years I have stayed in numerous places, that was one of a kind on its category.

I thought I could find the location easier the first time, but that was my mistake, I haven't checked all the instructions in advance. It might be in the most central place in Edinburgh, but its a bit of a puzzle to find it on arrival, especially if you arrive late at night.

Communication with the accommodation provider was excellent from the first moment of booking until shortly before our arrival. The instructions we received were detailed and left no room for misunderstandings, making our travel preparations very smooth. The room was spotlessly clean and the first impression was extremely positive, as we were greeted with a pleasant welcome message and small treats. The decoration was beautiful and the room had modern amenities, such as USB sockets, which made our daily life easier. The location was also a big advantage, as it was very good and at the same time quiet during the night. The room had all the necessary amenities for a comfortable stay, it was spacious and the bathroom was particularly beautiful with a modern shower. In addition, the soundproofing of the room was very good, ensuring our peace.

Despite the positives, we found two small negative points. The shower door did not close properly, which may have caused minor inconveniences. Furthermore, the room window seemed to need maintenance or even replacement.

loved the room the location the cleanliness of the room

nothing there was even a welcome gift. i loved everything

Location - amazing, wow! Could not have been better. Room although smallish was warm with a thermostat to regulate, we were warm during cold January days. The bed was comfortable and the electric shower was good. Tea making facilities and good selection of biscuits. If you're into ironing this room is for you! Didn't use the hairdryer nor sachets of shampoo / bodywash. Walkable from Waverley station. Close to breakfast cafes. Overall we had a good stay and if we returned, on our budget, we would stay again.

Although we were told the room was on the 3rd floor, and had we scrutinised photos adequately to note one with a spiral staircase; spiral staircase should have been made clearer in details. However despite temporary vertigo, I managed this daily. Consider carefully if you are not so mobile and or have heavy luggage. Remember that you must have torch (phone) to use entry code pads during the dark, needed as well as key for communal entry each time. More milk needed for 3 nights stay please!

Great location!! The room was lovely and the gift box with Borders biscuits definitely won me over. Great communication from the owners who kept me updated at all times.

I just happened to be in the room adjacent to the key boxes on the wall outside. Takes people awhile to figure out how to open them as they are quite fiddly. The rattling went on for quite awhile late at night and then again in the morning but I'm a light sleeper. It is not suitable for people with mobility issues due to the age and layout of the building but they do tell people this upfront so not sure why there are complaints.

Our stay at this place was absolutely fantastic! The location was perfect, with easy access to all the major attractions, yet it was peaceful and quiet at night. The space was spotless, beautifully decorated, and had everything we needed for a comfortable stay. We especially loved the thoughtful touches like coffee and snacks. We would highly recommend this place to anyone visiting the area and would definitely stay here again!

However, we did notice that the electric kettle wasn’t working properly, which was a bit inconvenient. That said, everything else was great, and we’re sure this is an easy fix for the host. Overall, we’d still recommend this place for its comfort and charm!