The hotel is lovely, the location is perfect. We had a view of Edinburgh Castle from our room and as the hotel is located in the Grassmarket, we had access to an array of bars and restaurants. The bonus was a market on the Saturday which had lots of stalls with hand made items and food. The hotel is modern and clean, the rooms are a good size and they provide robes and slippers as well as a little rubber duck, which I will add to my collection :) The bed was very comfortable, there was a safe, a fridge, ironing board and iron, tea and coffee making facilities. The hand/body wash and hand cream were of a lovely quality and smelled great. The staff were very friendly and helpful. We asked for extra pillows and they magically appeared in our room. We only stayed one night, but would definitely go back again. The only little blip was at breakfast the following morning. We ordered a full Scottish Breakfast which took about 40 mins to arrive and the coffee machine decided not to work so we were delayed and missed the check out time. The staff were very apologetic and made sure we could get back into our room in order to check out. This is why I didn't rate this hotel as 'Excellent' but 'Good', but I'm sure this was a one-off and would not put us off staying here again. Overall, very impressed with this hotel

As mentioned above, our cooked breakfast took 40 mins to arrive and the coffee machine decided not to work. I'm sure this is a one-off.

The location of this hotel is absolutely fantastic. I made a mistake in my booking, reserved one night more than I wanted. Initially, the hotel response was very cold and cruel and left me very disappointed. However, the front-office manager, Tania, called me today (one week after I checked out) and she apologised that no other option was offered to me and explained that she was not there at the time to handle this and she actually corrected the booking for me. I appreciate this very much and am now able to confidently state that this hotel's customer service policy at least is very fair and understanding. Perhaps their staff should be more well-trained to avoid the kind of interaction I had, but this is not something I would say is a huge negative aspect. The front-office manager really turned the whole situation around and made me feel valued as a guest. I would gladly visit the hotel again, and recommend it to my colleagues and friends.

The front-desk staff would benefit from more training and preparation to uphold the hotel's wonderful customer service policy.

The room was comfortable, quiet and well-appointed. The location was excellent, right in the heart of all one would want to see in Old Town. Eating (a very good) breakfast in front of a 10' window that looked up directly to Edinburgh Castle was a thrill.

Pretty pricey, which was more or less baked in to the location and day of the week. One incident, which was probably a one-off, was a carload of yobs who threw batteries from a moving car at the entrance when we coming in, was a little off-putting. However, security was on it and it didn't reflect on our impression of the safety of the location.

We stayed for two nights and initially booked breakfast for one morning. However, the discount for pre-ordering and the excellent quality of the first breakfast convinced us to return the next day. Between us, we enjoyed the Full Scottish Breakfast, porridge, the kipper meal, and smoked salmon with scrambled eggs. Everything was delicious, and we greatly appreciated the prompt service. We were celebrating my partner’s birthday, and both the desk staff and even the cleaning staff left a thoughtful note to wish her well.

Although a minor detail, the toilet roll was positioned behind the toilet, making it slightly awkward to reach.

Location was superb. Not too far from the train station and all key tourist attractions are within walking distance. The room was a really good size, the shower was gorgeous and the shampoo, conditioner and similar provisions were of a good quality. The reception staff were friendly and very helpful. Filter water was available in the corridor of our floor and that was welcome

The pillows were too soft for us and the heating system in the room did not work. We were cold the first night but when we informed the reception staff we were provided with an electric heater and all was fine after that. We had to ask reception for milk regularly as there either was none, or a little amount provided in the room.

The staff were happy, friendly and helpful - they seemed genuinely interested in what we said and helped when asked. Breakfast selection great. Room good size and good to have a bath and an excellent shower. Pleased could open window a little to let air in. Excellent location as on tour bus route and by the castle.

Not a lot to say here - yes would like it a little cheaper, but location by castle, so was fair compared to others. Only odd thing is we had Twin room as mother and daughter travelling together, but beds pushed right together with head board designed that way with plugs and lights - managed to create small gap.

All hotels in the Centre of Edinburgh are (extremely) expensive. We paid around 250 eur per night for 2 persons, one of the most expensive hotels I ever had in my life. But the room was good, clean, very good beds, you could open the window for some fresh air and... view on the castle. Right next door the Grass market with good pubs and restaurants. So compared to others ("pricefighter" Ibis had a comparable price for example) a good choice.

During the night of course drunken British shouting and yelling in and outside the hotel.

Nice hotel in the heart of Edinburgh!

Against the information on the bopoking webpage, the room turned out to lack airconditioning, while I specifically booked a room with airconditioning. Fortunately the reception confirmed that the booking site was unclear about this, and we were booked into another room with airconditioning. Good service! NOte to hotel: make sure this information is correct on your website! More and more people want/need/expect the comfort of a cool room at night!

Our stay at the Apex City of Edinburgh hotel was nothing short of exceptional. From the moment we checked in, we were greeted with the epitome of luxury. The attention to detail was evident as our room was impeccably cleaned daily, and the thoughtful touch of chocolates added a warm welcome. One of the highlights of our stay was the renovated bathroom, complete with an excellent bathtub that provided the perfect sanctuary after a day of exploring the city. The cleanliness of the rooms further enhanced our comfort and enjoyment throughout our stay. Located in the heart of Edinburgh, the hotel offered the perfect base for exploring the city's sights, nestled in a beautiful neighborhood. The comfort of the bed and the spaciousness of the room ensured a restful night's sleep, while the breathtaking view of the castle added an extra layer of charm to our experience. The breakfast selection was another standout feature, with a nice variety to choose from and the added bonus of food made to order, minimizing waste and ensuring freshness. Overall, our experience at the Apex City of Edinburgh hotel surpassed our expectations. With no negatives to report, we can wholeheartedly recommend this hotel for anyone seeking a luxurious and unforgettable stay in Edinburgh.

Breakfast was delicious. Loved the fresh fruit selection. The cooked option was great too as it included my favourite, eggs Benedict, but also had lovely waffles. The coffee selection was also more varied than I'm used to. It was a lot of good things for a good price.

I had the room adapted for disabilities despite not needing it so it was extra roomy but the low sink and the massive entrance felt weird. I prefer a cosier environment. Not an actual negative, just a preference.