I had a great stay at Cheval Old Champer Hotel. The location was fantastic—close to many key attractions—which made getting around very easy. The apartment itself was clean, comfortable, and well-maintained. The staff at reception were friendly, professional, and always ready to help. One small downside was the cupboard in the main bedroom, which was quite small and not very practical. Adding some drawers or extra storage space would be a big improvement. Also, on our last day, we had requested and received approval for a late checkout at 12 instead of 11. However, the housekeeping staff knocked on our door and told us that checkout was at 11, speaking in a rather bossy tone, which was disappointing.

I have stayed at Cheval properties several times and am never let down. This trip was particularly special. We were greeted warmly by reception staff, who dealt with our heavy bags with grace. Staff in general were friendly and responsive but not at all overbearing (crucial for a relaxing stay!). Our room was perfect, with a magnificent view over New Town and everything we could have needed. Cheval have clearly considered every detail in their rooms- we loved the comfy bed, the lighting, quality furnishings and giant bath. Thank you Cheval!

Literally nothing.

This hotel was fabulous. Great location right on the royal mile. The room was awesome , spacious lovely and warm . Staff were friendly and helpful stored our bags, lent us an umbrella as it was raining. Nothing was too much trouble . Also have to mention the food in their restaurant, was amazing, ate dinner and breakfast there .We have been travelling for over a month and hands down the best two meals we have eaten. Thank you

Nothing , wished we could have stayed longer didnt want to leave

The location on the Royal Mile was perfect! We were a very short distance to everything by except busses. The accommodations were airy and roomy with the bed comfy. We particularly liked the kitchenette and the walk-in shower. The hotel staff were always friendly and accommodating. Honestly, it was one of the best hotels I’ve ever stayed and if I come back to Edinburgh, I will stay here again.

Everything was great! The only thing was I had to ask where the blow dryer was since it wasn’t in the bathroom. (It was in a closet next to the kitchen table.)

The apartment itself was lovely. Spacious and clean with appliances and kitchen equipment.

Apartment 416 is away from the main building and is down one of the closes/alleys with multiple steps. This would be tricky for someone with mobility issues. If I stayed again I would ask for one of the apartments in the actual hotel with the entrance/exit onto the main street. There is also a pub opposite apartment 416. It's a lovely pub but can be noisy first thing in the morning with deliveries etc. Also there is no phone in the apartment to contact concierge.

The view from the room was fantastic! Waking up to such a beautiful sight every morning was a real treat. The hotel is centrally located, with all major attractions just minutes away. We also loved having a washer and dryer in the room, which made our stay so much more convenient. The room was clean, comfortable, and had everything we needed for a relaxing stay. Highly recommend!

The walk up the stairs from the rail station was a bit of a challenge. If you're arriving by train, I'd recommend taking a taxi to the hotel! That five-minute walk uphill turned out to be quite the workout, but it also gave us some great memories—we laughed the whole way up! It didn't affect my rating, though, because everything else about our stay was perfect.

Excellent location but there are many, many stairs and doors to get to the 2 bedroom apartment. Apartment was clean and comfortable but ceilings very low and felt a little claustrophobic. Staff very helpful and obliging.

Low ceilings and so many doors and stairs to get to room. Easy to get lost.

MY GOOGLE REVIEW: We had a true world class experience. While the hotel and the room were certainly beautiful and the is located in the premier location in edinbrough, the true value of this hotel IS THE SERVICE PEOPLE!!! They were all so kind, so helpful, so caring. I felt like we actually made a number of friends from the visit and my wife and I can’t wait to go back. My wife had some physical issues and the staff bent over backwards to accommodate us in every possible way. It was truly beautiful to see. Very special shoutout to Vanessa at the front desk.

The location on High Street right in the middle of the Royal Mile is exceptional - almost every Edinburgh attraction is just minutes away by foot. The hotel itself is very tastefully done and our room was amazing, with every ammenity we could think of. My wife even took some photos of the bathroom to serve as inspiration for our own. The front desk staff, bartenders, and housekeeping were all friendly and helpful. Even before we arrived the concierge emailed me with tips on the best transport options from the airport.

The only thing that we didn't care for is that the restaurant, which is open to the public, doesn't place a priority on the hotel's own guests. The restaurant menu plainly states that they serve until 10:00PM, but we tried to get a table at 9:25 (there were plenty available) and were told that the kitchen was backed up and had decided to close. What should have happened is that they should have asked us if we were hotel guests, and upon learning that we were, attempted to make some accomodation.

We were fortunate to be upgraded to a balcony room as the room we requested was sadly unavailable, we were provided a room with the save view overlooking the new town. Very easy to access, nice central location with lovely views. Very spacious apartment with all the facilities we needed. Made for a very comfortable stay.

Excluding the wardrobe, somewhere to hang some coats would have made sense. Not really a criticism and just shows there was nothing wrong at all, just a suggestion.