Room was clean, large and had a bath, great for getting a proper rest before an early flight.

Airport shuttle bus was fully booked already at the time we wanted (6am). Given the main function of the hotel is to get people to flights, there could be more shuttles at peak time. Or, reception could explain more clearly just how short the distance is, since we could have just walked and had a little longer in bed!

Dry convenient for the airport - walked from the train station to the hotel but this is not an easy route but only took 15 minutes. Got the excellent free shutttle back to airport the next morning and all was very smooth, great driver! Hotel was clean and comfortable and the bed was excellent. We are in the restaurant and were very pleased with the quality of the food and very friendly waiting staff.

Nothing

Excellent

Receptionist ignored me when it was my turn to check in ( only one person in front of me, it wasn’t busy) and walked to the other end of reception desk waited for Cabin Crew who had just come thru the door and proceeded to check them all in ! Had to wait 10 mins for another receptionist to come out of the office to attend to me !

Room was excellent although the bathroom was a bit shabby. Shuttle bus was perfect. Breakfast was very good.

Quite a lot of noise in the corridor, even in the night. Signs up asking guests to be quiet would be welcomed.

The first thing was rung the number to get a lift…answered promptly and only waited about five minutes… the bus driver was so kind… a real gentleman… he certainly is the face of the hotel and does a excellent job… the breakfast choose hot and cold was really good… again good staff…explaining how the system worked… marvellous value for money

I did go for some food in the restaurant early afternoon… staff again very good… had to wait for quite a while… disappointed… ordered fish and chips… nothing special at all… cost l thought expensive for what l had… the restaurant was almost empty… perhaps that why

After driving for four hours, being delayed by rush hour traffic, and then returning my hire car, I was hot, stressed and tired. I was greeted at reception with a welcoming smile and allocated my room on the 6th floor. The bliss of being able to run a nice hot bath - indescribable. I did not make use of the restaurant or room service so cannot comment on that. I did book the morning shuttle which was very efficient and helpful. The bed was high (and I’m vertically challenged), however, I slept soundly and there was no noise disturbance whatsoever. A big bonus was being able to have the window ajar through the night. Well done for that.

I was only there for one night and did not notice anything.

We stay here often, before Holiday, and always love the hotel. The last time we stayed we had a very bad smell in the room in which we had to sleep with the windows open and it was very loud. I called to inform someone. Overall it wasn't bad just unsure what the smell was (and a wet carpet) .

We stay here often, before Holiday, and always love the hotel. The last time we stayed we had a very bad smell in the room in which we had to sleep with the windows open and it was very loud. I called to inform someone. Overall it wasn't bad just unsure what the smell was (and a wet carpet) .

Location perfect for airport. Dropped off luggage then took hire car back. Reception staff were very welcoming. bar lively with a nice quiet outdoor space to enjoy the sunshine. We could see aircraft landing but almost no noise. Restaurant food lovely and service great. Very comfortable bed, sad we had to be up early! Free shuttle bus amazing. Driver really helpful and the transport clean and comfortable.

Too many emails in lead up to arrival. We were travelling and not watching emails. Lovely patio for a drink in the sunshine but you were told to use a QR code for ordering, which didn't work. Almost not beleived when you went to bar and told to try again! Prefer just being served!

The location was ideal for accessing the airport and it was lovely to have access to a gym within the hotel. The driver of the courtesy bus to the airport was particularly brilliant - his explanation of how to get to my check-in desk was provided without me having to ask and made a huge difference because the airport is currently undergoing work that meant the route was not obvious. The room was also large and well-appointed, making it good value for money.

Some of the gym equipment needs to be improved (e.g., my bike seat was wobbly and I couldn't make the cross-trainers work).

Staff were so helpful, close to airport, shuttle bus service is excellent (collected from train station and dropped at T3 of departure day) Room was lovely generally but lacked final checks.

Service in bar area/restaurant was a bit iffy as I was ignored for 20 mins then told to order using the QR code yet a lady in front of me got a paper menu? Food and drink very expensive as usual in an airport hotel but it is robbery! £35 for a burger and glass of wine!! Windows in room were ‘gappy’ and let in the cold. (Room 245) Chipped water glass - not been checked? Air con was poor and hardly worked?