On arrival, upgraded for free to a room with a lake view, so on the quiet side of this hotel. Room was actually a big family room with a double bed and 2 bunk beds. Very comfy bed, good views, decent facilities. Staff friendly and polite and everything worked as it should. If you think 1970s/80s, you will capture the essence of this hotel; very little is new or cutting edge, but what there is is clean and functional. Generally it has a worn weary feel at times, but still retains some charm-we loved it. Breakfast was good, tasty and plentiful with lots of choice. For the price, this place is superb value.

Nothing really- just that 70s vibe, which we liked but which some people may not like.

Check-in was quick and easy. Although we walked up the stairs to the room, there is a lift available. The room itself was standard but very comfortable and clean. We booked a room with the view of the lake, which was lovely to see as we walked in. The bathroom was big with a shower at the far end. Tea and coffee available in room with a small kettle. Good seating area in the bar where you could order a meal. Plenty of variety on the menu and we liked the idea of the chefs special dish of the day. Although this hotel sits on the A2, our room was quiet and the bed was very comfortable. All the staff we met were friendly and professional.

I have seen comments that the rooms need updating, which in some ways is true,but not the end of the world. Look beyond the decoration and you have yourself a nice little comfortable retreat for a few days stay.

The staff were very helpful. especially as to get to the property was hindered by a road closure sign that after going up and down the A2 twice and eventually calling the hotel found I could ignore it - so having got to the hotel the staff couldn't be more helpful the view of the lake was only disappointing as it was a grey day I can imagine how great it is in the summer great views for a wedding reception

Disappointed by the size of towels but being 6' 6" it is not surprising - But the food was good and breakfast was very good as it was cooked to order and not on a hotplate going cold as some places I have stayed before

Lovely see dogs and a cat, and to walk around the hotel apart from breakfast room. The staff are great we had problem with noise got moved the bed was too small for tall partner 3rd time lucky. Food was great. And the views was gorgeous from the room if on ground floor have patio doors to go out especially great for dogs. Sam is lovely touch she does great massages.

TV was too small. Breakfast could be bigger and mushrooms nonetheless was tasty. Bathroom needs a revamp. Think should have a dogs grooming spa dogs.

The lake side rooms are lovely. The hotel itself is also very nice. And all staff were friendly and helpful

The cooked breakfast was not very nice at all. I had to send mine back because the scrambled eggs were slimy, and the sausage barley cooked. The bacon I couldn't eat where it was so hard to eat. Also, to no fault of the hotel, there were inconsiderate other guests that thought it was ok to smoke weed through the evening, which made sitting outside along the lake side not pleasant. I did speak to a member of staff, and the guests were spoken to, but it didn't stop them from smoking the weed for long

Very convenient for our needs, visiting family and friends. Friendly staff, breakfast ok for being included in the price, other meals acceptable but pricy. Definitely stay again, maybe a lake view next time! Free car parking a bonus too.

All areas a bit tired, but you’re not paying for 5star accommodation. Asked for pillows to be changed as they smelled stale, which was done quickly. A king size bed would be a bonus as the double was small.

Easy to get to and close to the venue we were attending. Gorgeous view of the lake and beautiful surroundings. Very impressed with the care the staff took. My husband was extremely impressed when we returned to the hotel late in the evening that there was a security bar across the entrance, making the car park extra safe. The breakfast was really good with plenty of choice and the food was good quality and hot, the table service was very good too.

The only negative point I have was the size of the TV was very small for the room we had, a larger screen would be better.

Our lakeside room enabled us to sit directly outside our room, with a panoramic view of the lake and surrounding gardens

The property is located directly adjacent to the busy A2 (we believe that’s the road it was), so may not be to everyone’s liking. However, we have family based just outside Gravesend, so it worked out ideal for us, With the lake at the back, I believe they are a popular attraction for weddings and suchlike functions

Very pleasantly surprised. People say this is outdated and it is but not in the way that I thought. It's not outdated as in unclean, worn down furniture, walls peeling. Actually the walls looked like they were just freshly painted! It was so clean. Room had a big mirror above the vanity table, lights coming down. The bed was so comfy! It felt like there was a mattress topper on top, very soft duvet. Lobby and other areas were very nicely decorated and we enjoyed the space. River was so amazing with ducks! The staff here are above and beyond, so lovely. And very professional, definitely met the high standards for customer service. The room + bathroom was so big as well! Double the size of standard Premier Inn.

Food quality could be a little bit better but it wasn't too bad. Cheesecake was lovely tbh. It's a bit pricey however.

Staff friendly and couldn't do enough for us. Great location. Loved feeding the ducks and birds from our room. Great views of the lake. Breakfast room lovely and breakfast was really good. Breakfast staff great and Friendly and professional at same time and extremely accommodating.

Mould on back of curtains which is visible. Had to leave windows slightly open. Shower wasn't powerful at all just trickled out. But other rooms we stayed in before perfect just this one. We have stayed here numerous times so couple things won't put us off again. Tv so small untrue for size of room should be upgraded.