Comfy room very central very modern. Only 1 lady on reception on arrival so we had a fair wait to check in. Nobody was ever asked to help and she didn't call anyone who could speed up the process. The reception was so hot and only 1 seat. The person managing breakfast service (male) was incredibly rude! Told nothing was a problem then when I told him there was no bacon sausages and eggs left he told me he didn't cook the breakfast. Took ages for things to be replenished and they use a basic cheap toaster so the wue for toast was lengthy. The juice options took forever to be replenished too. Very cramped area

Central location as we were there overnight to catch an early train. Clean and well appointed. The bed was a little hard, but my husband prefers that. We had asked for rooms side by side with our children and did not get it, but they were on the same floor (they're teens, so it wasn't a big deal, but I prefer to be closer). There are a few cafes and resaurants nearby, which made dinner and an early morning pastry easy. The rooms on the front of the hotel, on the lower floors, are more noisy than those at the back. But even on a Saturday night, we didn't have trouble.

The booking.com system can sometimes make it seem like a request has been fufilled. Either that or the hotel staff's use of it can. We had what appeared to be a confirmation of side by side rooms. Even though it wasn't a deal a deal breaker not to have them, you start out an experience on the wrong foot of expecting a thing and then not getting it.

I have stayed at this hotel on multiple occasions now and the staff are always so welcoming and helpful as they were this time around. The location is perfect for everything in Inverness and the room was yet again a great size with the usual comfortable bed. The shower is absolute perfection and the ideal way to get a day underway!

My previous reviews have always been 10/10 and no negative comments as there was nothing negative to say. However, this time around I feel the hotel has dropped the ball with its usual high standards. There were marks on the wall of the room that are very visible and don't meet the usual cleanliness provided and I the bedside lamps wouldn't work on my first night (this was fixed by the time I arrived back on my 2nd day). In the bathroom, the toilet seat was loose and the shower basket holding the shampoo and body wash was hanging off the wall.

Great location. The staff at the River Ness Hotel were truly exceptional. Specifically, Chinmaie was friendly, helpful, and went out of her way to make sure we had everything we needed during our stay. She were more than happy to accommodate any requests we had and offered great recommendations for restaurants and places to visit, which made our trip even more enjoyable. Her warm hospitality and attention to detail really made us feel welcome and well taken care of. We couldn’t have asked for a better experience — thank you to the wonderful team at River Ness Hotel!

Nothing

Super nice staff! Just lovely. Friendly and always ready to help! We went to Inverness to celebrate Christmas in the Highlands and the staff just made it more magical! A huge thank you to Gautam and the lovely Chinmaie! We stayed in the family room. This has a very comfortable double bed and a sofa bed. The sofa bed maybe fine for a child, but for an adult it needs a mattress topper. With the topper it was super comfortable! The room has a decent bathroom with a decent shower, a desk with chair, a soft chair and a small wardrobe with a safe, hairdryer and ironing board. We had breakfast on Christmas morning at the hotel. This was a very nice buffet with incredible mushrooms! We also dined at the hotel Christmas evening. This was another gorgeous buffet in a nicely decorated room with gentle Christmas music! It was a lovely evening!

The room needs more places to hang coats and clothes. Up to four people could stay in the room and the small wardrobe was not quite enough. The bathroom had just two pegs to hang towels. This wasn't enough. It would make the room a lot more comfortable to have more pegs in the bathroom and coat hooks in the room.

Spotlessly clean room, very spacious with useful additions such as light on the closet, ambient lighting and iron with ironing board. The bathroom was also immaculate and the shower was very comfortable with a very fast response on the hot/cold water. The bed was very comfortable and the room had very good sound insulation. In general a modern hotel. The location of the hotel is in the historic center of Inverness and all the bars and sights are close by.

We didn't pre book our breakfast, and the price per person was high. With half the amount of money you can have a full english/scottish breakfast nearby

Our stay at the River Ness Hotel was wonderful. Our room was spacious, clean, and very comfortable. Just a short walk from the train station, it was a great location -- also just a street away from the River Ness itself and nestled near many different restaurants, cafes, supermarkets, and shops. You never had to walk far to get where you wanted to go! The staff were very very helpful and friendly; Chinmaie at reception was lovely and ensured our stay was enjoyable. We will definitely stay here again when we come back to Inverness!

That we had to leave!

- Location, not far from bus depot from airport - Close to River Ness and lots of food places - Good breakfast, fabulous dinner inhouse - Clean and modern - Super quiet - Excellent restaurant and front desk staff - Will hold luggage after checkout

- Restaurant closed for dinner on Sunday night - Room not serviced on second day, which is fine and we were happy with that, but we would still expect a top up of tea, coffee, milk, biscuits and water. This didn't happen

Hotel receptionist was super helpful when answering our queries. Very friendly staff. Good breakfast choice. Great location for resturants bars & shopping.

Personally, I like a few more dried fruit selection at breakfast.

We were greeted by such a friendly staff member & it really set the tone for the stay. She was always making sure we had what we needed, as were the breakfast staff. Our rooms was very spacious, beds comfortable & bathroom large. No noise from the area which was good as it was lively & right in the middle of everything. Great location! We were able to park out the front to off load bags & check in. The overnight car park recomended was only a 4 min walk.

The oil burner fragrance at the bar / reception area was far too strong.