Great location beside tube station . Excellent air con ( 34 oc outside ) . Clean and good shower . Staff helpful . Tea and Coffee making facility and a fridge . Comfortable bed and tv . It was good value for money.

The room is small and view is not good - best for a busy Stay where you are out all the time .

Ideally located to park at Westfield Shopping Mall (drove up from Dorset), and next door to Tube station to travel to Wembly Arena to see a concert, by train. Booked a family room for me and 2 adult daughters for 2 nights. Room spacious, clean, modern and quiet. Very happy. Generous with coffee, tea, biscuits. Free bottle of cold water provided on our arrival while booking in on a hot day. There is a small bar in reception area and shops, including Sainsbury's local, very near to hotel. There is a small fridge in the room. Staff all very pleasant, friendly and helpful. Room serviced and new towels. Daughters had stayed here before and recommended it, and we will use it again!

Nothing not to like.

I like how they prioritise cleanliness in the facility. The bed is very comfortable.

I did not like these kids that hang around outside. They do not lock the main gate - I think they should consider the safety of the clients. If they just keep it unlock - anyone can just come in and out. I did not like the male staff during our check in. He seems unfriendly. Does not even smile. He even gave me a frustrated look just because I did not bring the physical card that I used for payment. I said I only have the one in my apple wallet then he gave us an unfriendly look and said "Well, I need to complete the process."

I arrived at the venue staff were very polite. The room was lovely and they did arrange balloons and a card for my daughter at my expense and request. The shower was lovely and hot. We stayed in a basement room with 2 single beds and a large double bed the single beds were very comfortable And they do offer tea, coffee and fridge which was lovely. The hotel is in a very good location for Westfield shopping centre and also the tube is right next to the hotel which is very convenient as well as the shepards bush market adjacent to the hotel Overall a pleasant stay

We were situated in the lower level as we had a 3 bed room but it is quite noisy if people are staying above you (which obviously is no fault of the hotel) but just a heads up.

The location was roughly 20-30mins using the tube from where I work near Oxford Circus, so pretty convenient. The room was on the small side but perfectly adequate for overnight work stay purposes and a nice finish, The bed was comfy, shower nice and hot, tv worked fine, even had an ironing board and iron to use if needed. Staff were friendly and efficient too.

My only slight dislike was the noise from plumbing and/or some other sort of utilities. My room was lower ground/basement and so maybe just unfortunate to hear more than you might in other/higher level rooms. That said, it wasn't something that kept me up at night, and in fact I slept really well. Considering the room price, overall this wouldn't be an issue that'd stop me staying again.

Perfect location close to train & tube stations , Staff member was super helpful by letting me check in earlier to get organised and also next day kept my baggage until later so that I could go about my business this was so helpful and appreciated it for my stay Very clean room and bathroom all toiletries provided , bed was super comfy Staff very welcoming helpful with all my questions and friendly Little bar area available for drinks or snacks was good as an option too

Nothing I would not hesitate to stay again

The location was great, right in the centre of Shepherds Bush, on the corner of the green, opposite the market, down the street from The Empire, literally next door to the tube station and yet, we didn't hear ANY noise from the overhead train. The room was spotless and even though is was small, it had everything me and my wife needed with a lovely big shower. TV even had Netflix. No signs of damage or wear anywhere, staff were friendly and for only £150 a night? Absolute bargain considering the location. Highly recommend.

I personally didn't find the bed very comfortable but that's a very subjective opinion and shouldnt out other people off.

Location is perfect - right next to the tube station so makes it easy to travel into different parts of London. Room has everything you need for a one night stay. Very friendly welcome.

The water system was quite noisy, post flush and when shower was in use. - I'm not sure if this was a one off issue or this is usual - I reported it to reception when I checked out.

Booked this hotel last minute and was very pleasantly suprised. My small double with window was comfortable and clean. There was a fridge and a safe in the room, which was good. The bathroom shower was great, and there were toiletries. The room was perfect for me and as a single traveller I felt safe. The hotel staff were helpful when I had an issue after check out . Ideal location for Shepherds Bush Empire. Lots of food options nearby. I'd stay here again

No major dislikes. Needed photo id to check in plus a £20.00 security deposit taken, which hopefully will be returned shortly.

For the price we paid I thought the room was a good size, nothing is big in London unless you spend a fortune. The room was spotlessly clean. Everything worked as it should. The location next to the tube station was very handy too. Opposite Shepherds Bush market.

You must have photo ID when you check in. Luckily I had just bought a rail card and had that, because I've never needed ID in UK before, so didn't think to take any! I would have to be really picky to complain about anything else because of the great value of this hotel.