I had a wonderful stay at the hotel. The bed was incredibly comfortable, ensuring a great night's sleep. The staff was very friendly and welcoming, making the experience even better. I also loved the room design - it was stylish and well thought out. Overall, it was a fantastic stay, and I would recommend this hotel to others.

There are a few areas that could be improved. It would be great if the hotel provided black tea ( such as Earl Grey ) in addition to white tea as part of the amenities. I also noticed an unpleasant smell in the library area where the coffee machine was located - better ventilation would help. Another issue was the window in my room; completely covered with frosted stickers, making the space feel a bit claustrophobic. I would have preferred curtains, allowing guests to look outside and to get some fresh air. Overall, my stay was enjoyable, but a few small changes could make it even better.

Lovely hotel and staff plus very clean. Outside of the hotel was a bit not to my liking but that’s not anyone’s fault from the hotel. Nice parts and bad parts everywhere. Especially in London! Great location for the underground though. Me and son had a great weekend. I’d definitely recommend the hotel for a central location. We didn’t get that long in the hotel. As we went to watch England at Wembley Friday then the UFC at the o2 Saturday! Breakfast was lovely, rooms and design of the place was smart! I’d have liked to had an evening meal but never had time or there!!

Outside was a bit run down. Away from the hotel The rest was 10/10

Cons: - Jacuzzi bath lights didn’t work - Bed was personally a bit too hard for me - Internet wasn’t working so only had local tv/radio (which was fine, I should’ve mentioned it to the staff members but was fine to just chill) - Full English Breakfast was disappointing Pros: - Super friendly and helpful staff - Very clean - Air con actually works and feels amazing - Jacuzzi bath and shower felt incredible - Was given extra pillows as requested and they were super comfy - Food in downstairs restaurant for dinner was delicious, calamari was the best I’ve ever had - Drinks are also delicious, all mocktails are good but will defo try a cocktail next time - Service is really good - Games room only has pool table and arcade fighting machine but both provide solid entertainment - Quality of place overall lives up to 4* standards

I recently stayed at the New Road Hotel in Whitechapel, London, and was thoroughly impressed. The room was exceptionally comfortable, with a well-thought-out layout that made the space both stylish and functional. The bed was incredibly cozy, ensuring a great night’s sleep. Breakfast was a highlight—fantastic variety and great quality. The staff were friendly, attentive, and always ready to help, making the experience even more enjoyable. The location is perfect, with easy access to transport links and plenty of great spots to explore nearby. Whether for business or leisure, I’d highly recommend this hotel for a comfortable and convenient stay in London.

leaving

This is a new concept Hotel, as a guest you can feel yourself as at home . And I think this is right key for the success . Travel sometimes becomes stressful, but if you receive, a warm and a fantastic welcome yuo can forgot everything. A big thank you to Shaun and Safiya they are very kind and professional, always when I’m arrived in the hotel they are ready to offer me the best welcome. Always smiling, helpful, and they care on me , for all of my requests. A big thank you I hope to come back very soon and I’m looking forward to see you guys again. New Road hotel is the best in Hospitality. Thank you Shaun and Safiya .

All perfect.

Young guy on counter was exceptionally helpful with every need, with recommendations on local shops and helping even late at night. Definitely needs a shout out unfortunately didn't get his name. Hotel is modern and nice and rooms are clean and bar is nice.

Not a complaint because it's understandable with it's location in London is that the roads outside never sleep and people love their horns. So if you're a light sleeper may make it a lil uncomfortable but I still managed to get good night's sleep, woke up a couple times to horns. But for London it's understandable.

Good location for my visit to this part of London, and very handy for public transport. The Marco Pierre White Chophouse restaurant on site offered an excellent value and interesting evening menu as part of the hotel's half board tariff. Comfy big bed, huge bathroom area, generally lots of space. Room maintained a good temperature. Reception staff were pleasant and helpful throughout.

Water and other drinks and nibbles from a central machine on another floor OK, but it's not OK if it only takes coins, not cards. People don't tend to rely on cash these days. I didn't have any. There is no kettle and tea/coffee provided in the room. The automatic machine (free of charge) on each floor produced tasteless tea in paper cups: not good enough for a hotel designated as four star. If you wake in the small hours, desperate for a cup of tea, it is ridiculously inconvenient having to put clothes on and wander down the corridor and back. The decor of the room was rather stark, but OK. Nowhere to put soap etc in the shower whilst using it except on the floor.

The hotel is nice, rooms were clean and comfortable. Great location, central and close to transportation. My first room was too noisy but I was moved to a quiet one as soon as I requested. The staff is great and super helpful.

The pillows were too high and there were no other other options. Some of the rooms are very very very noisy. The staff in the restaurant for breakfast seemed stressed. I came at 9:30 two of the days and most of the things where already finished even though it should run for a while longer. Empty juice and coffee. No more pastries or butter. The breakfast was expensive and not very tasty. I tried three different dishes in the three days I was there. I would not buy the breakfast vouchers next time and rather go to a café.

The New Road Hotel has garnered positive reviews for its modern amenities, comfortable accommodations, and excellent service. Guests have particularly praised the stylish design and cleanliness of the rooms, which provide a welcoming atmosphere for both business and leisure travelers. One standout aspect of the hotel is the exceptional service provided by the staff. Mr. Rami, in particular, has received glowing feedback from guests for his attentive and friendly service. Many have noted how he goes above and beyond to ensure that guests have a pleasant stay, offering helpful recommendations and prompt assistance with any requests. His warm demeanor and professionalism have made a lasting impression, making visitors feel valued and at home. Overall, the New Road Hotel, along with Mr. Rami’s outstanding service, contributes to a highly enjoyable experience, making it a recommended choice for anyone visiting the area.

Loved the fact that the original textile factory building character has been well preserved in the shape of a modern hotel. The room was comfortable, the stuff was super friendly, accommodating extra wishes for us. The location was fantastic, access to public transport was so convenient.

The bathroom in one of the smaller rooms had a full glass wall and door facing the bed, though frosted, it was not very suited for a couple that likes to have at least some privacy. Wish the lighting in the bathroom was planned better. There was no proper cabinet/ space for storing clothes.