The room we were given was great, large TV and view of the London Eye. Location was perfect for seeing the New Years Eve fireworks and walking into central London. Staff were excellent when checking in and in the evening on the bar when under pressure as lots of customers visiting before fireworks.

On New Years Eve in the evening the hotel reception and bar area was full of people, many of which were sheltering and not staying at the hotel. It would have been better to only allow in residents due to the influx of people into the area for the fireworks.

We had an amazing stay at Novotel London Waterloo, and the experience will forever be in our memories. I would like to give a special thank you to the staff member Lea Manalo, who truly made a difference during our visit. Her gesture was deeply moving: she learned how important a very special book was to me and, with so much care and thoughtfulness, decided to gift it to my daughter. This act of generosity was so meaningful and touching for our family, and I can't find enough words to express my gratitude. The hotel staff was always warm and attentive, and the Novotel Waterloo's facilities were impeccable. The location was great, and the hospitality was excellent in every moment. Without a doubt, we will return and will always remember Lea's wonderful gesture. We highly recommend it!

Hotel clean, bed are very comfy, breakfast nice. Restaurant menu not over complicated, simple and tasty , price a bit high but this is a London. Great location, really good location. All staff is friendly except one.

One thing I missed in our room- hair dryer, every hotel must have. Car park doesn't belong to hotel and you need too pre-booked (witch we didn't known should be more info on booking or at the desk). We arrived in noon, hungry instead of going somewhere else we decided to have lunch in hotel, we went to bar to asking info about kitchen and lady behind bar (27.05.25 about 3pm) just ignored us and carried on her conversation with her colleague witch is very rude. When finally I got her attention I asked her or kitchen is open she jus said "yes" and walked away. I was shocked, from her zero hospitality. We stand there for minute or two like idiots and when we started walking away she shouted or we need menu. Manager should consider for staff proper training.

The location is ideal - it's very close (a few seconds walk) from Lambeth Bridge - one bridge away from Westminster bridge. Westminster bridge (and the Houses of Parliament, London Eye, and all the hustle and bustle of the London tourist area) are a five minute walk away, but Lambeth itself, particularly where the hotel is located, is quiet and tranquil compared to Westminster. The hotel was spotlessly clean, with very friendly and well trained staff who were happy to help. Though I have to admit, we didn't have to speak to them, except for check-in, because there was no reason to! Everything was fine. The bar staff were friendly and were on hand to make recommendations for house wine etc. The bar was spotlessly clean, tastefully decorated, and with a relaxed ambience. We only had breakfast at the hotel, but it was absolutely fine. Very much a standard affair that you would find at any other hotel - bacon, eggs, sausage etc, or serial or continental style if you prefer. We didn't have to wait long for table, despite it being very busy in the morning - there are plenty of tables, and the staff were very friendly and multi-lingual. All the rooms have glass water bottles in them which you can re-fill for free from the chilled and filtered water machines available in all the corridors of the hotel. A nice touch.

There really wasn't anything to not like! I've stayed in many hotels in London, and one gets used to very tired, somehwat shabby hotels simply due to the turnover. This hotel was NOT like that. It's very clean, the staff are really good, and it's in possibly the best location in London! Literally minutes walk along the river to Westminster and the heart of London, yet the hotel itself is on a relatively quiet street.

I recently stayed at Novotel London Waterloo, and it was a perfect experience from start to finish. The hotel offers an excellent location, making it easy to explore the city while still enjoying a peaceful and comfortable stay. The room was spotless, well-designed, and had everything I needed for a relaxing visit. The bed was incredibly comfortable, and the amenities were top-notch. The staff was friendly, professional, and always ready to assist with any request, making me feel truly welcomed. Breakfast was delicious, with a great variety of options to start the day right. The overall atmosphere of the hotel was modern yet cozy, creating the perfect balance for both business and leisure travelers. I highly recommend Novotel London Waterloo and will definitely be returning on my next visit to London!

The location was excellent walking distance from the London eye and Houses of Parliament

We were told to turn up and we could ask for a room with a view. We called up in advance several times and was told the allocations of the rooms will be on the day of arrival so we made it in and asked for a room with a view and we were told we should’ve booked this in advance and nothing was available throughout our stay we were very disappointed, however the hotel is excellent and has a gym and a sauna and the breakfast was excellent with

From the moment you arrived was extremely impressed .The Lady on desk Suggested joining to get a discount for next time and also meant you could go in your room early and we had three voucher for a drink so that was definitely worth it because we've got in the room earlier. Fantastic customer service from this lady. AALIYAH Also CAMILLA Supervisor who also came across very good with her service . There was quite alot of staff at breakfast and in bar didnt get all there names like say thank you to the staff who were friendly and was good at there job .Lady who bought over our water to .my friend and i on Sunday 26 th May . In the afternoon .😁

No cash on you you cant use the locker in gym/ sauna could be a good idea to say this as you are and sign in the form because most people don't carry cash with them these days luckily for me nobody was in the gym or sauna so it was easy enough just to keep my my flamingo bag with me.

The hotel was in a fantastic location, just across the river from a lot of main attractions. It was around a 15 minute walk to Big Ben and we felt safe. There is a metro station about a 10 minute walk away and a bus stop is located across the street from the hotel. The reception desk was very helpful and accommodating, we got an early check-in and later Radha was amazing and provided exceptional customer service, helping us to solve a situation with a local attraction. The service at this hotel was above and beyond, which we were very pleased with.

The room was smaller than anticipated. It had a modern tinted glass shower but the bathroom door did not provide enough privacy for a family. The room was more appropriate for couple but not a family (mother and teenager son). Also, there was no microwave in the room.

Great location and tidy bedroom. I had booked a room for 4 people. Asked for the sofa to be left up as the children weren't with me in the end. Got to the room and all that we had was a double bed and a chair. Not sure where the kids would have slept if they had been with me!!

Didn't feel like the staff really cared about the people. Very impersonal compared to other London hotels. No mention of things like the spa which I didn't know was there. I had booked a room for 4 people. Asked for the sofa to be left up as the children weren't with me in the end. Got to the room and all that we had was a double bed and a chair. Not sure where the kids would have slept if they had been with me!! Would have preferred a room with a bath as I had done London Marathon, shower was ok though and warm

The rooms were new and clean. Room service was good, the staff was really helpful and nice. We asked for an umbrella and a transformer for our chargers, and they gave it straight away. We enjoyed our stay.

Only 2 things we didn't like: 1. Breakfast is way too expensive. This hotel isn't cheap, and you would think that breakfast is included in the price but unfortunately, it isn't. It costs 20-22 pounds per person every morning to eat the hotel's breakfast. In my opinion, it is firstly ridiculous that breakfast isn't included in the (already expensive) booking price, and second, the breakfast itself is way too expensive. 2. The gym can be better. It closes at 10 pm which is quite early considering that most tourists come back to the hotel around that time. Furthermore, it didn't have dumbells, only cables which was a bit frustrating as there were dumbells in the pictures of the gym.