As normal, Park Plaza has provided another super hotel in the centre of London, on the south bank of the Thames. 10 mins from Vauxhall Tube station which provides access to the Victoria line. lovely location on the Thames, just a short walk from the Southbank and walkable within 30 mins to the centre of London. We always enjoy a good breakfast in Park Plaza hotels, and this one didn't disappoint. We had a blocked sink which we didn't realise until we returned to the hotel at 12.30am, following a busy day in London. It was left that way before we took the room, but we hadn't realised. However a call to the concierge was followed by a maintenance visit to the room and all sorted within 20 mins! this is great service, so thank you. Its little things like this that make the difference.

The twin room we had was a little short on space, and in fact the beds where pretty much joined together. As a twin room, they should at least be separated by a couple of feet. Also only one pillow provided per bed... great for back posture but not so good for a decent night's sleep!

The hotel is walking distance to all sightseeing place. Restaurants are nearby and breakfast in the hotel is very good. The staff are friendly and accommodating

The hotel likes to use heavy perfume on the first floor to which it becomes uncomfortable to stay to talk to the staffer. I have allergies to the perfume. There are many people that are suffering from allergies that I believe the management should consider to at least reduced the scent. As I entered the hotel, I started coughing un uncontrollable that I have to wear a mask whenever I am on the first floor of the hotel.

Really good location a short walk from Waterloo and Vauxhaul. Great breakfast. Comfy bed. Reception and restaurant staff exceptionally professional and polite.

We loved our stay here and I would recommend it to anyone. Small details just would have made it perfect. Things like the hotel being a bit warm for our liking (we’re Brits, used to the cold) and the AC being quite weak. Couple of hairs in the bath tub, not having a spare loo roll in the bathroom and one of the mattresses didn’t have a cover on it (we only found when we stripped the bed sheet prior to leaving). But all in all fantastic value for money in a beautiful hotel in a prime location in London. People making the rooms up just need to pay attention to detail and it would be 10/10.

Really nice and modern hotel with all emenities that you may need. We stayed just for one night but it certainly exceeded our expectations. For this price range centrally located hotel in London, was superb! Breakfast is above other places in similar price range. Selection of food was outstanding, more than any person could need for breakfast! Hotel also located on river bank, and if you are lucky to get room to Westminster direction, evening views must be really nice/.

The only down side is closest metro stop, probably 10-15 min walking distance.

The extra facilities were good - swimming pool/sauna and spa were brilliant and loved by all the family. Great location for central London Lovely view from our room on the 16th floor overlooking the river

Reception staff were friendly but a promise of brownies and mulled wine never appeared despite telling us that they would be available in the lobby throughout the day (much to my kids and husbands disappointment) We ran out of milk and teabags and we called housekeeping twice to request but they never appeared - finally I had to go down into the lobby to request these - milk came but never any teabags. The room had a lovely view but was tired - door to the shower did not close properly and there was drawing on the wall besides the bed - both easy to remedy but looked shabby. Floor was not as clean as should have been - dust and hair evident.

usual 4 star in London good, but predictable

predictable Bathroom drain - sluggish, water pooled during shower

Our room was not ready upon check in but we were informed that wе will get an upgraded room as an apology. We got an 2 room apartment with bathtub and panorama view over the Thames. Prior check in we also received drink coupons and free access to the rooftop lounge area. The staff is super friendly and we even got recommendations from the concierge about a tiny bistro named "The Queen's Head" where we got traditional English breakfast. The hotel is close walking distance to Big Ben, London Eye and overall city center if you enjoy long distance walks.

Only thing my wife reacted to was the seiling and floor in the bathroom, especially in the shower which needed some upgrade.

A nice 4 star hotel, conveniently located, with a nice size room, comfy bed, good size bathroom with nice Espa toiletries. Breakfast was good with plenty of options. Staff on the luggage room were very efficient and the doorman was very helpful in recommending places to eat.

We were assigned an internal room with a window looking directly into another room. It was so dark in our room, with no natural light coming in & no privacy. Our room wasn't cleaned despite us being out from 10am to 8pm. The concierge wasn't really bothered when we reported it. No plugs next to the bed for phone charging.

Our stay at this hotel exceeded all expectations! From the very beginning, we felt truly welcome. The hotel has a lovely atmosphere, the rooms are very clean and comfortable, and everything is thoughtfully arranged for guests' convenience. But the greatest asset of this place is its staff, particularly at the reception desk. We want to express our immense personal gratitude to Taras! Taras is the epitome of professionalism, attentiveness, and genuine hospitality. He didn't just perform his duties; he genuinely went above and beyond to make our stay as pleasant and carefree as possible. Any question or request was handled quickly, efficiently, and always with a smile. His positive attitude and willingness to help in any situation made our stay truly special and unforgettable. You could really feel that he genuinely cares about guests' satisfaction. We wholeheartedly recommend this hotel to anyone looking not only for comfort but also for outstanding service with a personal touch.

The hotel staff is excellent. They tried to do their best at the reception - lovely guy who is coming to work from Kent, and Lileit who works at the Executive lounge on the 12th floor was just amazing, very friendly,  polite, very professional in her job, very welcoming. Unfortunately, we haven't had a river view, but the room was clean, beds are compatible, and even carpet on the floor brings a positive vibe -  so, I have added a picture.

The spa facility was the reason we chose this hotel, as we expected to use the pool and gym after checkout as we did in other hotels in London, but unfortunately the hotel has strict rules, and we were not allowed to go to the swimming pool or the gym even for a little while after we checked out.