Loved our room with exception of the bathroom. Breakfast was good but a bit busy. Staff was excellent Cleanliness was good.

There was no bathroom door. There was a sliding for which covered either toilet or shower, but nothing to keep the sinks area private. We had a problem with the room. They couldn’t fix the heating. They offered us a new different room but we couldn’t be bothered to move so they gave us a small oil radiator. The pool was tiny, overcrowded and cold. Nothing like the pictures. Massive disappointment.

The hotel is modern and well presented, breakfast was plentiful, the staff was welcoming and friendly. Bed comfy and room clean. I enjoyed the toiletries in the shower, good quality and delightful smell.

The main bathroom door seemed to be completely stuck, we learned this at an inconvenient time and could not report this to reception and we wanted to avoid any bad mood. The shower unfortunately leaks not only under the door but also reached the second cubicle with the toilet creating just a mess. Air con ineffective and extremely noisy, I couldn't really sleep through the night. With a thorough maintenance check the above issues wouldn't be there surely.

Love being able to use the gym and the pool, comfy room and the location is great. They were helpful and flexible about check in time.

There’s always something out of action. I have stayed here twice and either the spa or sauna aren’t working. Sauna wasn’t hot. Steam out of action. Loads of workmen traipsing about so I left. Annoying as I was hoping to use the facilities. Also body lotion in room was empty and they could do with a proper mirror where you plug in the hairdryer as there’s nowhere to do your hair.

The location is great. The fridge was broken in our room, but it was sorted instantly which was impressive. The pool was really cold and the steam room had little steam in it. This was a shame because the facilities are prominently advertised. Admittedly, they were free, but still, a cold pool is pretty bad. Breakfast was pretty pricey and only 'fine'. Still it is a nice looking hotel, in a great location, at a reasonable price, with good staff.

I recently stayed at this hotel and overall had a positive experience. The staff was friendly and the amenities were great. The location was also very convenient. The room was spacious with very comfortable beds.

The one area that could use improvement is the cleanliness. While the room was generally very tidy a bit more attention to details would make everyhting prefect.

Great location, modern decor and facilities.

The pool had, we were told, just been cleaned so was colder that it would normally be and steam room was out of order, meaning that the sauna was full for the time we had booked. If I were to book again I’d ensure all facilities were as expected to be able to maximise our use of the hotel.

The location was good; it was 10-minute walk from the London Eye and 15 minutes from Big Ben. Breakfast was mediocre.

I really appreciated the warm welcome and courtesy, the restaurant was very good, the facility was new and efficient, and the location was excellent.

I did not appreciate the level of cleanliness in the rooms; there was dust that had been accumulating under my bed for quite some time. The second bed, a sofa bed, was very uncomfortable. In any case, this is not acceptable considering the price paid or the fact that this is a four-star establishment. It’s a pity, but these are issues that can easily be resolved with a bit more attention. I want to attribute it to the hectic period during my stay (the Christmas season), as perhaps the focus was elsewhere.

Great location, Decent breakfast, Friendly staff at Reception / Front Desk esp. a gentleman called Hiten, Lounge area was good for waiting post checkout, Safe box in room, Very close to Tube station, Convenience stores nearby if needed, Sofa bed was spacious for 1 adult and 1 kid.

Housekeeping team was under trained (no shampoo on someday, no conditioner on another, no cleaning on another day despite explicit instruction to clean the room. The do-not-disturb and clean-the-room signs outside were of same colour and similar design and might have been confusing for the cleaning staff). After 9 or 930pm, only one staff manning the phone - took me about 30mins to reach one for room service. Indoor pool was decent but could get noisy due to echos of people shouting. Bathroom doors did not full close as a design and were hard to slide esp. for kids.

The receptionist was very kind , the room was very nice with good view.

The waitress in the restorant was so rude , I kindly ask her to move for some other table because I want some privacy for me and my husband and she told us that table is reserved (it wasn’t because other waitress moved us later to that table) and when I asked her for some other table she starts to roll her eyes which is not really desirable to do in a hotel, the other waitress who worked our table during the dinner was so kind , helpfull and proffesional.