Tea & Coffee facility in room, biscuits, & bottles of water left each day. Towels/linen renewed each day. Friendly & helpful staff. Lost my phone on bus, & reception staff was very helpful in getting in touch with National Express, & waited ages on phone till they answered. Lovely breakfasts, & very friendly dining staff, self service. And hotel very central to city, 2 tube stations nearby in walking distance. A nice quiet hotel. Good value for money...would recommend Park Avenue hotel to stay whilst in London...

The only downside for me, would be there being no lift. More suitable for young fit people. Taking large suit cases up & down stairs would be difficult.

The highlights of the stay were the location and the staff. Every staff member was cheerful, helpful and polite. Nothing we asked of them was too much for them. Our room was on the third floor, so involved climbing three floors from the reception. But a young man carried up our bags for us, with a smile on his face and impeccable manners. The reception staff were also glad to provide helpful information at any time. And the staff in the restaurant made the breakfasts very enjoyable. The young man remembered our preferences, and promptly brought us two teapots of hot water for our tea each day. So they did everything they could to make our 7-day stay pleasant, and that was much appreciated by us and made all the difference.

The outer sash of the window was crooked and jammed, so it looked like the room needed some renovation and updating. However, we didn't have any real problems during our stay.

Nice clean and modern rooms. This hotel was booked as an extra night in London and we didn’t really have any expectations apart from reviews we read. I can’t say i agree in the negative ones. We felt the staff was absolutely fantastic polite and very nice. We had a room on the opposite side of the road in a refurbished building. Even with a bit of a climb up 3 floors we were pretty impressed by the standard of the rooms. The staff even carried the bags up for us a big bonus. Very comfortable stay

As a smoker a little ashtray outside on the street could be nice. Just to keep it a bit more clean around the pavement

Great location, a couple minutes from Baker Street tube station and Marylebone train station. Around the corner from Regent’s Park. Restaurants, shops, bakeries in the area. Modern room. Bed was comfy. Staff very friendly and helpful. Aircon working efficiently and quietly. Would stay again at that price, it was cheaper than some budget chain hotels.

On the third night a strong cigarette smell lingered in the hallway/room around midnight and then again in the morning. I wasn’t sure if it was room next door or what. It wasn’t an issue at all during the first two nights. The basement room was not soundproof, could hear people going up and down stairs in the night, not great for light sleepers. Single room is a little on the small side, but tbh what more would you need, I’ve definitely stayed in smaller rooms actually. The door to the shower is a bit narrow.

The whole stay was very good. We arrived very early, so the staff kept our bags whilst we waited to checkin and we went for a walk. They allowed us to checkin earlier, which ment we could spend more of the day doing whatever we wanted. There was no lift, but the staff took our luggages to the bedroom. We asked for a cot for our baby, and the staff installed it in our bedroom as soon as we got the room. Everyone was very friendly and the room was a great size, with very good conditions and in an excellent location. We never took the tube, we've walked everywhere.

The fact that there was no lift make it a bit difficult at times to go up and down with the baby egg, but that was it.

Service and staff were excellent. They kept our luggage both before check in and after check out which was a real help. We were also able to check in a bit early as a room was ready.Breakfast was good and everything needed was provided in the room which had a very good standard of cleanliness.

We were staying in the annexe across the road which was no problem , but the window in our room didn’t fit very well making it a bit noisy from the road. The stairs and passages looked less clean than the room. The bins/ rubbish bags were removed on the Monday morning, but rubbish was left on the pavement and the mess was still there several hours later. We noticed this as we crossed the road between the hotel and annexe several times

The staff is very helpful and welcoming. The hotel is at a great location, close to bus stations and underground station. The hotel itself is greatly maintained, clean and nice. The breakfast is just perfect. I will highly recommend it to everyone who is looking for a nice hotel at a great location at a reasonable price . Besides, they provide water, tea, and coffee in the room.

We were stuck in London and needed it for several days, unfortunately the price never was the same, it always jumped higher. Sometimes, we had to pay two times more than the previous day.

As always, my stay at this hotel was absolutely amazing. It’s one of those rare places that never disappoints, no matter how many times you return. The rooms are clean, comfortable, and welcoming, but what really makes this hotel stand out is the staff. They are, without a doubt, the most friendly and helpful team I’ve ever encountered. From check-in to check-out, they go above and beyond to make sure everything is perfect. It’s that genuine warmth and care that keeps me coming back. Can’t recommend this place enough – already looking forward to my next visit!

The property was in a great location and the room was clean and comfortable. What really stood out was the exceptional staff, I messaged prior to my stay to ask for something special for my anniversary and they made some cute decorations with the towels and some paper petals on the bed. Although it would’ve been nice if they had options to pay for additional celebratory features, such as cakes, wine or champagne, balloons, etc. it was still nice of them regardless to do it out the kindness of their heart. I also ordered a parcel to the hotel which arrived late and by the time it came I had left London, they cooperated exceptionally to help me recover the parcel by sending it off back to me. Very friendly staff, very professional, would definitely stay again if you want a lower budget option.

Room was quite small

It was easy to find and a great location as it was close to Marylebone Station. The staff were all amazing from check in to the kind gentleman who took my bags upstairs to the third floor. The room was spacious and really clean and the gentleman explained and showed me where everything as in the room and kindly set up the room temperature for me and explained how to change it. That little extra touch was really great and shows a great customer service. Checkout was easy and again the standard of the staff and their helpfulness was a 1st class service. Recommend the hotel.