The hotel is unique, the lobby makes you feel happy, and the rooms are clean, comfortable and modern. All hotel staff are courteous, respectful and provide exceptional service to guests.

The hotel is unique and the staff are excellent And the breakfast is wonderful But spoons, forks and teapots are silver-plated Therefore, we cannot use it or eat in it because this is forbidden in our Islamic religion. Therefore, I hope to find alternatives and other options that are not plated with silver, such as spoons, forks, and jugs made of iron, copper, or plastic. Because silver-plated spoons, forks, and jugs, as well as gold-plated ones, are forbidden in our Islamic religion.

The whole experience was great , very prestigious service and value to money . The staff were amazing and very helpful. The most important aspect is the high level of security and professionalism .

Nothing

Everything!!!! The staff were simply mindblowing- I didn’t lift a finger during my whole visit. From arrival, having a smiling concierge (dressed to the nines) open my taxi door and carrying my bags, room service including a full table setup including flowers, again the concierges allowing us to wait under cover whilst flagging down our taxi for us. Each and every member of staff I encountered seemed dedicated to making our stay the best it could be. We were made to feel special at every turn. The actual hotel itself is breathtaking, every nook and cranny could be a magazine cover. When it comes to the details of the interior, they have left no stone unturned. The rooms are 10/10- can’t be faulted. Spacious, luxurious, clean and just the most gorgeous bathrooms! The pictures don’t even do it justice.

Not applicable, everything was perfect.

The hotel is in a fantastic location, close to the tube and railway and walking distance to Oxford Street. The rooms are spacious and comfortable. Staff are friendly and helpful.

You never know when your rooms is going to be cleaned so you need to let them know in advance the time of day you want your room to be serviced. For some reason the 6th floor of the hotel puts there duvet between 2 sheets and not a duvet cover. This seemed unhygienic as the duvet usually had no sheets on it by the morning. All the other floors use a duvet cover.

The welcome was excellent. I loved the hotel. It was wonderful from the inside. The reception and service were excellent. The room was big and wonderful.

As for the price of the hotel per night, it is exaggerated.. Also the bathroom was big and wonderful, but there are some notes that for the better, when we open the tap water, there is an annoying sound when the water goes away.. In the room, the ceramic toilet had yellow rust as if it was dirty, and the garbage container was very small and could not accommodate three people.. The room mirror was dirty. I hope you pay more attention to cleaning. Thank you.

Our experience at the Landmark London was spectacular from beginning to end. First, walking into the property with the jaw-dropping lobby, complete with palm trees, a grand piano, playing beautiful music, and lots of light beckoned us to discover more. Next, the front desk personnel were gracious, friendly, and fun, upgrading us to a corner suite and making us feel like valued guests. All of the staff, from the Bellman, concierge, housekeepers to the front desk people aimed to please. The room was absolutely stunning, comfortable, with all the amenities you would expect and more. We dined in several of your restaurants, and loved all of the food and service. The location of the property was wonderful, and we walked around the city, to the shops, pubs, and restaurants. Thank you to all the staff and management at the Landmark hotel. We will be back.

Everything was perfection.

I loved seeing the same staff as my last trip there in 2023. I love the hotel. Anka from the restaurant I wish her all the best on her baby to arrive. Rupert the doorman and other doormen are amazing, they even remembered my children! The winter garden is my favorite place for breakfast and it's like a oasis in the heart of the city.

Staff didn't deliver strawberries to my children upon check in as asked on time but it might've been a honest mistake. We had to remind them a few times. Also pool hours need to be better in future extended for guests and children at the hotel especially. My kids were very disappointed with pool hours still being restricted so much! Please change that to accommodate guests better. Especially return guests are loyal to the hotel.

Decor

Breakfast not included

Loved the hotel. A wonderful experience! A lovely hotel with a nice atmosphere to relax and spend time in. And also located in a wonderful part of London. We thoroughly enjoyed exploring the area of Marylebone Village. Staff were exceptional. Doormen, reception, bar staff, housekeeping, all extremely helpful, professional and friendly. Perfect for a business meeting too. Our only disappointment was actually with booking.com - I felt the booking was quite misleading in regards to the genius rewards we would receive and In hindsight wish we had booked directly and received some of the member perks on offer. Our complaint was never resolved which was disappointing. No reflection on the hotel however which was excellent. Would love to come again!

Loved the Atrium we had a great view from the suite. Enjoyed a lovely night in the Champagne bar with entertainment, staff were very attentive & friendly. The meal in the Great Central bar was good & in particular the service and smiles from the staff. Breakfast was good with a nice selection, once again all the staff were very attentive & happy! Couldn’t fault the staff on reception overall a very enjoyable stay.

Enjoyed everything. If I did have to mention one thing that would be the recommendation of the NCP car park nearby. On arrival at car park being told do not leave things in your car, they will get stolen!