This was run by friendly people who did their best to make our stay enjoyable. The TV wasn’t working for the 2 days we were there and we were offered a complimentary drink in compensation. The pool wasn’t advertised or signposted but was available to book on asking and a towel was provided. There was a games room that we discovered by chance near the pool. The shower in the room wasn’t working but was fixed efficiently after telling reception but unfortunately the head drooped from the fixing so you couldn’t stand underneath it, just hold it. The decor was very dated but the bed was comfortable and towels were new-looking and soft. Breakfast was good but more tea and coffee being offered would have been nice and drinking water made available. Fabulous location. Good food in the pub dining. Well-kept H&W ales.

The breakfast was plentiful and the staff friendly. A a couple of little mistakes in the order ie i ordered scrambled eggs and received poached, I asked for one breakfast tea and one Earl Grey and two Earl Grey arrived but both orders were changed rapidly and with grace so no problem at all. We loved the pool and sauna and made use of the facilities the three days we were there. The cherry on top would have been if the jacuzzi had been working!

There was a bit of noise coming from upstairs above our room in the early morning. But it may have been staff getting ready for work so understandable.

The hotel was beautiful, extremely clean and the staff were very friendly, helpful and professional. The food was delicious from breakfast, late dinner, and a Sunday roast. There were beautiful views from our room (number 18) and the upper lounge room. Our only disappointment was no tv due to a damaged aerial, not that we had our break to sit and watch the tv, but it would have been nice to have been able to. We were given a complimentary drink as an apology, then found out that everyone was getting a complimentary drink on arrival.!! As I had upgraded the room it would have been nice to have been offered some money off or maybe an extra night for free, even a free meal would have been nice.! Jane Wilkins

As above, no working tv, which we didn't find out about until around 9pm the night before our arrival. We travelled 4 1/2 hrs to get to you, and I wanted everything to be perfect.

It was clean , had unique features and was close to the Main Street and beach - I had broken my arm and had surgery on it just before my visit and felt the hotel room was comfortable even though I was still in some pain / the cosy chairs were a good touch and the bathroom was lovely

The stairs were challenging as I was in plaster but I managed okay as they were not too sweep and if I had not been in plaster wouldn’t have been difficult - I felt that there should have been more gluten free food options - I downloaded the menu on my phone and used the allergy filter and there was no gf options at all

Great breakfast in charming dining room. Attentive service. Our room was a good size, with a comfortable bed and quiet aspect. The staff were all very pleasant. The swimming pool is a great asset, especially as it is possible to book it privately for an hour at a time. The beach is just a short walk from the hotel, which is in a central location and has the benefit of a car park for residents (first come, first served).

Things went a bit awry at dinner on our last night as a number of items were off the menu. We weren't told for quite some time that my choice was not available and then, when my replacement order arrived, it hadn't been cooked properly (done in a rush, I guess, as time was getting on now) and I couldn't get my knife through the meat. We weren't charged but it was a bit disappointing as we had chosen that night to dine in as it was our last evening at the hotel and this rather spoiled the memory of the holiday.

Very friendly, helpful and approachable staff and a pleasant atmosphere. The car park was secure. We were very impressed by the way in which the staff at breakfast remained calm, cheerful and helpful even when confronted with a very demanding group on an organised tour.

We'd have liked the option of two prices for breakfast. The price was the same whether or not we had a cooked breakfast, which seemed bit unfair. Also, on booking.com we were informed that breakfast was included in the price - it clearly wasn't. I've had this experience with booking.com before and I think that this organisation should take more care to provide correct information.

What I truly loved about this hotel was its warm and welcoming atmosphere. The staff made me feel right at home, and their friendly hospitality added a special touch to my stay. The location is unbeatable—being so close to the coastline allowed me to enjoy a seaside walk just before leaving and take in the stunning views of Lyme Regis.

The only downside of my stay was that the shower door in my room was broken. Unfortunately, I didn’t notice it until the next morning when I was taking my shower, which was a bit inconvenient. However, I'm sure the hotel staff would have addressed the issue promptly if I had brought it to their attention earlier.

The breakfast was excellent. The on site parking was, again, excellent. The room met expectations, although I would have liked a more comfortable chair for sleeping. It is a medical condition and a couple of staff personnel very kindly tried to fix the situation. The staff in general were excellent, however I would mention two who were particularly helpful with my sleeping problem, Neil Allen and Ashley (whose surname I unfortunately didn't get)

The shower door in my room was such that it made getting in and out a little uncomfortable (in all honesty mostly due to my couple of excess pounds).The bar closed a little early, but partly understandable due to lack of customers. The thing I mostly didn't like was the CARD ONLY policy, which I find discriminatory. Whilst I understand there may be some obscure reason for such a policy, in just about every situation I can think of, government, or the wise few thinkers who advise them , make any form of discrimination unacceptable and yet it would appear that cash is 'dirty' so the poor beggars who choose for one reason or another to not have a bank card , should go without. It doesn't seem to be politically correct somehow.

brilliant location, the staff were fantastic as was the hotel its self. There is plenty of parking so no worries on that score. there is a great walk along the beach to Charmouth, although it is a bit challenging stepping over the boulders, check out the tide times before you go though.

The over bath shower was little more than a trickle, you could have a bath of course but I have difficulties getting out of baths due to a slight disability so it was a slight problem for me.

Fantastic hotel in a great location with the added bonus of parking. The hotel staff were very welcoming and our room was excellent. The pool area is a great facility. The food was excellent, we enjoyed breakfast which was included in our room rate and also used the restaurant. A special mention (although I don’t know her name) to the young lady who asked my granddaughter how the pool had been after using it earlier. Great customer service to recognise and engage! Thank you!

Nothing!