Amazing location, I was lucky to get great weather the 2 days I was there. The staff were professional and friendly. The receptionist (apologies I can not remember her name - but she is from my home town of Glenrothes) was amazing, nothing was too much trouble for her. I enjoyed 2 spa treatments during my stay, and they were bliss. All my meals were delicious.

Did not feel that the afternoon tea was value for money. Scones appeared to be shop bought, and mini cakes were bland. The sandwiches were delicious with good fillings.

Room was comfortable, coffee, tea, biscuits, still and carbonated water were complimentary. Some staff were amazing, went the extra mile to be welcoming; the blonde lady morning reception staff, the very tall waiting staff at breakfast was very helpful even during busy times, also Madga was very friendly and helpful, the waiter on Monday evening and the waitress on Tuesday evening certainly made a solo traveller feel welcome. Ally at the Spa, and the treatment I had was fabulous. The food was delicious.

Some waiting staff were unwelcoming, I understand people are busy, but a smile and eye contact goes along way. Some of your staff are an absolute asset to your hotel, and other staff may learn from their great example. On occasion the music in the lounge area was a bit loud and not conducive to relaxing, especially one particular morning. However, most of the time the music was non offensive and relaxing, making it a pleasure to sit in the lovely area and watch the world go by.

The room was pleasant - we opted for the standard forest view - which was limited as expected. Satellite signal was moderate in a remote location which reduced the TV channel options. Staff were very friendly and competent, room service was excellent and the spa was pleasant with good facilities. The food at dinner was good - especially in the Wild Brownie. Breakfast was good - with a reasonable choice of standard breakfast fare.

The decor was a little faded and the lift was slow with concerns about whether it could make the 2 floors!! The location is quite remote but this could be regarded as a strength. Leisure options appeared to be good (eg fishing, kayacking, hill walking) - but we didn't avail ourselves of these and the hotel was dog friendly. We felt that it was fairly expensive for dinner bed and breakfast (and with drinks in the whisky bar) - we probably ended up paying around £300 per night (for 2).

Nice sized bedroom 204 spacious Loch view Hotel very nicely furnished

The small window in bedroom restriction of view. Duvet was too small for the bed and cover it was in felt like a summer duvet for end of sept which left me feeling a little cold on the 3rd night. First morning no decaf coffee available at breakfast and none in the rooms. Breakfast was ok the bacon folded over during the cooking process and was under cooked in places. There were no fried eggs over 3 night stay just scrambled. The extra breakfast menu was expensive. Fan needed cleaned in bathroom.

Arriving at the hotel felt very welcoming. The room was very comfortable with a warm interior design, and beautiful - as well as funny - art. The view was of course stunning. The bar was great with nice and fresh food, as well was the breakfast. Very great atmosphere, with nice surroundings... Besides the beautiful Loch there's a nice path which runs up the hill.

Probably coincidental, but someone was able to burn her toast in the breakfast room. 🙃 The bathroom door had an old-fashioned lock which seemed to stay locked, and which would only unlock with a trick. The repetition of the same paintings in the hallway.

The location is beautiful. Stunning views of the Loch and mountains. We loved the room. The decor and artwork felt contemporary but still in a traditional Scottish sense. Very clean, powerful shower. Bottled water in the room. The bed was very comfortable too.

If I'm being picky, the fact the bar restaurant was fully booked (well until 9 pm) when we arrived at 2pm. There were only 2 of us and a toddler. I feel more effort should have been made to accommodate us for dinner. We were offered a table in the A La Carte restaurant, but with a young toddler, we only wanted a straight forward bar meal and we were told the children's food couldn't be ordered from the bar and brought to us in the other restaurant. We ended up going to another local hotel along the road for dinner. On the second night, we did get our dinner in the restaurant, and we both loved the food. The staff, although they all aways seemed busy, were helpful and attentive.

The staff were all really friendly and helpful. I would particularly like to highlight Hannah on the front desk who was absolutely brilliant at her job and really lovely to talk with about what there is to do is in the nearby area. The room was fantastic, comfortable, large and with everything we needed including towels for the swimming pool and biscuits for with our coffee! Really glad we opted for a loch view room.

We found it a bit strange that all the pictures in the corridor on our floor were either one picture or another - mass purchasing - it isn't a dislike exactly but it felt a bit strange!

Hotel was lovely from the outside and the inside hotel reception was warm and friendly. Main restaurant staff were very friendly couldn’t do more for you pool was a good size very relaxing

Thought the main restaurant was overpriced tbh would of rather had eaten in the other restaurant but wasn’t any tables till 9pm so a would book ahead before you arrive which I was advised to do so but didn’t think it would of been that busy not much about about ten minutes drive for a shop so would advise to grab bits before ur arrival. Shower also wouldn’t heat up

No complaints! The hotel is beautifully located on the loch, with amazing views. The interior was well designed with a traditional scottish feel mixed with tasteful contemporary hints. The hotel has everything you could want, with 2 restaurants serving a variety of high quality food, comfortable common areas and a relaxing leisure centre. There is also bike and water sports equipment rental available to explore the surrounding area. The staff were amazing, so friendly and welcoming and very accommodating to guests wants and needs. Can’t recommend this hotel enough for an escape from reality, we will definitely be back!

Nothing!

Breakfast was fine lovely bright room and good range of times . Lovely restaurant room for Christmas lunch and cosy and lovely decorations in the hotel. Great pool and sauna . Lovely double bedroom overlooking the loch - spacious and very comfortable.

Christmas Turkey lunch and trifle good but the canopes were awful and arrived the same time as the starter . Brownie bar evening meal just ok - scallops and black pudding a bit greasy . I asked reception what time the breakfast was for my last day twice - 8 - 11 first answer I checked again in the morning on my way to the spa pool as check out was at 11 - should be 8-11 second answer but very vague not definite . I arrived at 10.15 but then a waiter rushed me saying breakfast finished at 10.30 - not great!