Property was great but at check-in having already paid Booking .com including extras & taxes.I was informed by the Property worker I had to give them a £200 refundable deposit covering any damage.I was lucky that I had the money many wouldn't . This extra charge should be mentioned by Booking.com as the intermediary you are the ones arranging with the third party & must be aware of extra charges.A single person or young family will not have budgeted for extra charges & can lose their Booking fee because of it.PLEASE NOTIFY CUSTOMERS IN ADVANCE.

Location is great, one minute walk to harbour city tram station there is a nearby Sainsbury market open till 23.00pm heating is good kitchen is nicely equiped walking distance to mediacity and nearby river TV is smart but kind of slow Internet is very good Immediate hot water washing machine is good Bath tube and towels are good and clean

Matress and pillows were not comfortable at all The furniture of bed squeking when you move cleaning once in every 5 days given liquid soaps not good only 3 hangers were provided no hangers were available to dry clothes after washing wardrobe + bed furniture + tables are IKEA quality (very basic) I stayed around 3 weeks and only 1 day one neighbour was playing loud music, other days were quiet No basic slippers

Amazing location - super close to the trams and buses as well as MediaCity and Sainsbury's. Staff have all been absolutely lovely and helpful. View from the flat is great. The vast majority of noise from the trams and from other residents is blocked out. Bed is unbelievably comfy (also shoutout to the cleaner who tucks my cuddly companion in!). Super nice to be able to cook, wash my clothes, and curl up in front of the TV after a long day at work.

Couple of small marks and stains around the flat but they weren't surprising - mustn't be easy to keep rentals 100% clean and damage-free. Only thing really that was really quite dirty was the microwave but given the rest of the flat, I imagine it was simply missed and easily so.

A simple, clean and functional apartment right next to Media City and five minutes walk from the waterfront. Met all of my needs and even though the accommodation lacks character (no pictures on walls, no interesting furnishings or ornaments, I found it very practical, spacious and warm. Excellent communications from letting company in advance of and on day of check-in and check-out.

Felt a bit unsure about the key collection/check in arrangements and also nervous about the £200 damage deposit which is collected on your credit card on arrival. As it happens, everything was fine, check in was easy (I was met outside the apartment block (skyscraper) and the deposit was returned with 48 hours of my departure. Bed seemed like it needed a re[placement/firmer mattress.

Communication was great and Dennis who met me at the property was excellent; friendly, happy, welcoming, helpful and gave me great tips about the property whilst he showed me around it. The property itself was spacious, well equipped, easy to operate it, very quiet and next to a food store, bus & tram stops. Old Trafford was within walking distance, Central Manchester, Manchester Piccadilly Station, The Etihad and Co-Op live were on the tram line that stopped outside. I enjoyed my stay and would stay again.

Trams and buses didn't run to the area after a concert at Co-Op live

The apartment was fab. Clean, comfortable and ideal location. Salford Quays has some nice walks, restaurants and Bars. It is really easy to jump straight on the motorway. Parking was a nice touch. I would recommend and would definitely use them again.

Collection of the keys was a little slow, I had a message to call on arrival, this should be changed to call when you are about 10-15 minutes away. Parking was really handy but the charge wasn't mentioned until arrival. The company have several apartments so the photos in the advert were not of the apartment I stayed in. Although it was very nice.

I don’t usually stay overnight for work, but with heavy snow forecast over the Pennines, I decided to find a place close to where I was working. I booked Quay Apartments through Booking.com for convenience, and I’m so glad I did. The service was excellent right from the start. The company called me before my arrival, and all the necessary instructions were sent via text, making the process straightforward. I initially had trouble locating the correct parking, but a quick phone call to their team resolved it immediately. They were extremely helpful, and I met someone outside the apartments as arranged, who guided me to the parking space and then to my apartment. The apartment itself was a wonderful surprise. It was clean, bright, and warm—a blessing given the freezing weather outside. Everything I needed was provided, including a kettle, toaster, bath with shower, and even a washing machine. It truly ticked all the boxes for a comfortable stay. It even had a great view from the huge windows! Initially planned for two days, I ended up extending my stay to three due to work. What impressed me most was the personal touch—knowing I could call and speak to a person rather than a bot if any issues arose made all the difference. I’ll definitely choose Quay Apartments again in the future. Thank you for such a pleasant and hassle-free stay!

Nothing.

Great price and exceptionally great value for money, good location (very close to the tram stops which makes it easy to go anywhere, within walking distance from the Old Trafford), they have grocery stores in the lobby, spacious room, have a good kitchen with all the utensils, the host is easy to contact, and he can give me directions by phone.

At the time of my arrival, I could not find the precise location using the information provided on booking.com and Google Maps (I missed 1 tram stop using the information on booking.com and maps). Have to call the host (he is friendly, responsive, and easy to call) to ask for the exact location in Google Maps. Probably guests have to contact the host directly by phone or can not find the precise location of this apartment.

Thoroughly enjoyed our stay from start to finish, communication between our host was first class, and always just a phone call away if we needed to know anything. We were shown to our apartment by a lovely gentleman who was extremely friendly and helpful. Our apartment was lovely and clean and had everything we needed and more. There is a Sainsbury's store next-door so didn't need to buy food etc before we arrived, and there is a tram station right outside making it a perfect location if you want to travel the short journey into the city centre. I can't wait to return and spend a long weekend there instead of just one night.

Absolutely nothing

Bed was basic but comfortable, rooms had individual heating, large fridge/freezer provided (useful for longer stays), shower easy to operate. Wi-Fi was fast. Easy to get into the building/lift. 5th floor so not too high (there are 3 buildings each of about 26 floors). Was quiet. Heard few internal or external noises. Sainsbury's only a few minutes walk. Salford Quays shops about 5 minutes walk.

Daylight light bulbs aren't very relaxing. Only USB socket was on back of TV. Sofa was basic and not that comfortable for sitting and reading without using a back pillow.