Almost everything. I particularly thought the reception greeting was good to deal with a friendly professional person. exactly the same as you get if you’ve travelled to USA. as the lady herself is from Texas I think. The location couldn’t be any better . The room clean and modern .with everything you need. comfortable bed . Iron . Kettle. Hair dryer . and shampoo . Soap . Conditioner. Containers supplied . Also a large safe for your laptop . Looks like integrated cupboards to insert fridge probably from the past. or maybe at extra cost . Hope my information of my stay on 27/07/25 will give you the best valuable info for your decision to stay at the Waterfront Hotel Southport.

Downside a charge for £15 requested for parking . as a tip park next door only £5 for 24 hrs . other downside especially if your dependent on your phone for signal and WiFi. My wife wasn’t happy couldn’t connect to TIK TOK Google etc . from the room.

The rooms are very spacious, they have everything you could ever need. The beds were out of this world comfy I had the best night's sleep I have had in a while. The staff where so friendly and helpful nothing was ever too much. The cleanliness gets an 11/10 it was impeccable, fresh smelling, pristine white sheet, clean comfy carpets. The bathrooms are very modern but also very spacious and relaxing. The hotel has the most amazing view overlooking the lake, I tell you the sunset was out of this world stood outside the hotel looking out and even from our window which was very large. The curtains where the best black outs I have ever had, I couldn't believe the time when I awoke as the room was still pitch black. You can also control the temperature of the room yourself with the wall controls, not something I have had often in other hotels. I would definitely give this hotel and my stay a 5 star rating

The only thing this hotel falls short on are the lifts. For a hotel of this size the lifts are very small and there are only 2 available only 1 of which goes down to the parking garage, when you are on the top floor as we were with health conditions it's not always possible to climb all those stairs, which meant a rather long wait for the one in the carpark, we waited almost 15 mins at one point for this life as they also had a private function on. So yeah only improvement needed is the lift size and the number of lifts available

The staff were very friendly. Bed was very comfortable, nice hot shower and good black out curtains.

Car parking was expensive at £15 a night so managed to park on the road further away. I appreciate that it was free if booked directly but would still worked out more expensive. Lots of condensation on the windowsill in the morning. I also forgot my shampoo/conditioner of which there wasn’t any in the bathroom containers.

If you are looking for just a short stay or even longer break The Waterfront hotel is very clean and spacious set out on several levels with twin lift service to all floors, (Please Note, keep your key card in your pocket as this is also your security lift pass key) As a disabled traveller i found no problems getting around in the hotel it is very spacious throughout the hotel, the lounges, restaurant and bar areas including the restrooms are all easy to access, Even by Speed-demons in wheelchairs if necessary Lol Its great to see a hotel that has really made the effort to cater for its disabled guests WELL DONE Waterfront +++++ I also think your dog friendly policy is lovely, not only for the owners but also the other guests who had great pleasure in petting the other dogs (I think the odd mince pie did help) The staff were great and really made us feel welcome right from the start of our stay, Whether it was, from ordering taxis to regularly topping up my tea, milk & sugar supplies late at night, The staff were always at hand to help My Brother and myself had booked from 23rd-27th December for the Christmas holiday complete with Christmas dinner (which was exceptional) Our room was a twin bed with full temp control heating (Plenty of Hot Water!) Full tea/coffee making facility (and if you do run short the reception staff are only too pleased to let you have more) Full choice of Breakfast served from 8am-11am Good choice of bar foods, snacks, pizza etc served in bar lounge Choice of full evening dinners also available (booking may be advisable) The Lounge and bar area was very comfortable with ample seating and easy access to restroom areas and lifts Our 3 course Christmas dinner was served beautifully laid out on tables overlooking the water with amazing views across the wildfowl nature reserve. All in all, our stay has been fantastic and I will stay at the Waterfront again in the near future.

We Both had a Perfect Stay +++++

Good location, feel very safe as travelled alone, clean, friendly

Breakfast. It has improved. Could provide a better choice for cooked items. Also, you have to get your own tea and coffee. Not a problem, but it would be really nice if this was brought to the table freshly made. Negates the need to try and get a coffee cup, jug, milk jug etc to your table. Plus, it provides the opportunity for staff to interface with clients - just a nice touch. Car parking. £15 / night. Car is safe and convenient, but this is expensive. Stayed 4 nights. Soon mounts up. Perhaps do an offer for longer stays?

MOST Staff were lovely minus one, the young blonde lady working in the bar/restraunt was amazing and an absaloute credit to hotel. First holiday as a couple together and everything was excellent and we was made to feel very safe and comfortable. House keeping staff were fabulous always offering to service our room even if it was just to make our bed for when we come back after a day out.

We were allocated room 401, WiFi wouldn’t work and curtains would not close, I don’t want to be in a room with wide open curtains! The lady on reception quickly resolved this for us and gave us a complimentary upgrade for the issues. At one point house keeping entered our room when we was out without our permission, we never requested anyone to enter our room on that day - at least they cleaned up for us.. As someone that doesn’t eat meat or egg, wasn’t much choice of breakfast

This exceptional hotel is located on Marine lake with stunning views leading out to the lake and beach front . The room was excellent very spacious and clean with a lovley sunken bath and overhead shower . The restaurant within the hotel was exceptional and the buffet breakfast provided a wide variety of cooked items ie full English to a high standard continental fruits cereal fresh juices teas coffee at your disposal all freshly cooked and replenished. The restaurant food at lunch and evening meal with to a high standard with delicious desserts with a fully stocked bar aside a quirky rooftop bar area which looked out to Marine lake and beyond and also provided an area where you can sit in comfort and security to vape or smoke if you like to . The staff were very helpful and friendly the maid staff were amazing we stayed 2 nights and our bedding was replaced each morning and fresh towels were provided .

It was hard to find something i didn't like but one thing I think could be improved on is the amount of milk sugar and teabags provide in the room as I found myself having to make several trips to reception to ask for more

Nice big room with a great view of the marine lake, really comfy bed. Great staff especially Jake from the restaurant and blonde lady on reception. Lovely decor in the restaurant and menu has improved since last year. Really great location.

They seemed short staffed at times. On both reception and in the restaurant. Those who were there worked very hard. A little bit more attention to detail is needed. Some of the flowers on the tables had died and were left for the whole 3 days we were there. Bedside lamp broke. Room just looks like it needs a bit of a refresh. Would be great if there was a fridge in the room

I think the hotel is very well thought through and has a very beautiful atmosphere the moment you get to the reception. The room was also amazing. The bed was extremely comfortable and I slept very well especially with those dark out curtains that actually worked. In fact, the room was so nice that I wanted to spend more time there. Beautiful views out of the window, too. I also appreciated the modern soaps in the shower, large writing on the dispensers that I could actually read! Thank you! I think if this hotel had a pool and a coffee machine in the room, it could easily be a 5 star hotel. Great location.

The aircon did not work and I do not care much for plastic flowers but I guess that was part of the room theme of flowery decor which was overall very nicely done. I was a little surprised about the receptionist who was ok but perhaps a little reserved for my taste when I arrived.

The rare was a rare find with a twin being 2 double beds. Its was spacious and a very large window but we couldn't open due to noise.

The beds extremely hard (and I like a firm mattress) there was no bin in the main room. No water provided and poorly layout, being 2 lamps near the window an no lamp in the darker area. The breakfast area was a poor layout, a small area for the hot food and waited over 20 mins in a queue. Other areas, breads, fruit, toast all had 2 islands. We had to ask the staff to wipe our dirty table and they twice took away our side plates which we had to keep replacing for toast etc.