The rooms are very spacious, they have everything you could ever need. The beds were out of this world comfy I had the best night's sleep I have had in a while. The staff where so friendly and helpful nothing was ever too much. The cleanliness gets an 11/10 it was impeccable, fresh smelling, pristine white sheet, clean comfy carpets. The bathrooms are very modern but also very spacious and relaxing. The hotel has the most amazing view overlooking the lake, I tell you the sunset was out of this world stood outside the hotel looking out and even from our window which was very large. The curtains where the best black outs I have ever had, I couldn't believe the time when I awoke as the room was still pitch black. You can also control the temperature of the room yourself with the wall controls, not something I have had often in other hotels. I would definitely give this hotel and my stay a 5 star rating

The only thing this hotel falls short on are the lifts. For a hotel of this size the lifts are very small and there are only 2 available only 1 of which goes down to the parking garage, when you are on the top floor as we were with health conditions it's not always possible to climb all those stairs, which meant a rather long wait for the one in the carpark, we waited almost 15 mins at one point for this life as they also had a private function on. So yeah only improvement needed is the lift size and the number of lifts available

The staff were very friendly. Bed was very comfortable, nice hot shower and good black out curtains.

Car parking was expensive at £15 a night so managed to park on the road further away. I appreciate that it was free if booked directly but would still worked out more expensive. Lots of condensation on the windowsill in the morning. I also forgot my shampoo/conditioner of which there wasn’t any in the bathroom containers.

If you are looking for just a short stay or even longer break The Waterfront hotel is very clean and spacious set out on several levels with twin lift service to all floors, (Please Note, keep your key card in your pocket as this is also your security lift pass key) As a disabled traveller i found no problems getting around in the hotel it is very spacious throughout the hotel, the lounges, restaurant and bar areas including the restrooms are all easy to access, Even by Speed-demons in wheelchairs if necessary Lol Its great to see a hotel that has really made the effort to cater for its disabled guests WELL DONE Waterfront +++++ I also think your dog friendly policy is lovely, not only for the owners but also the other guests who had great pleasure in petting the other dogs (I think the odd mince pie did help) The staff were great and really made us feel welcome right from the start of our stay, Whether it was, from ordering taxis to regularly topping up my tea, milk & sugar supplies late at night, The staff were always at hand to help My Brother and myself had booked from 23rd-27th December for the Christmas holiday complete with Christmas dinner (which was exceptional) Our room was a twin bed with full temp control heating (Plenty of Hot Water!) Full tea/coffee making facility (and if you do run short the reception staff are only too pleased to let you have more) Full choice of Breakfast served from 8am-11am Good choice of bar foods, snacks, pizza etc served in bar lounge Choice of full evening dinners also available (booking may be advisable) The Lounge and bar area was very comfortable with ample seating and easy access to restroom areas and lifts Our 3 course Christmas dinner was served beautifully laid out on tables overlooking the water with amazing views across the wildfowl nature reserve. All in all, our stay has been fantastic and I will stay at the Waterfront again in the near future.

We Both had a Perfect Stay +++++

Good location, feel very safe as travelled alone, clean, friendly

Breakfast. It has improved. Could provide a better choice for cooked items. Also, you have to get your own tea and coffee. Not a problem, but it would be really nice if this was brought to the table freshly made. Negates the need to try and get a coffee cup, jug, milk jug etc to your table. Plus, it provides the opportunity for staff to interface with clients - just a nice touch. Car parking. £15 / night. Car is safe and convenient, but this is expensive. Stayed 4 nights. Soon mounts up. Perhaps do an offer for longer stays?

MOST Staff were lovely minus one, the young blonde lady working in the bar/restraunt was amazing and an absaloute credit to hotel. First holiday as a couple together and everything was excellent and we was made to feel very safe and comfortable. House keeping staff were fabulous always offering to service our room even if it was just to make our bed for when we come back after a day out.

We were allocated room 401, WiFi wouldn’t work and curtains would not close, I don’t want to be in a room with wide open curtains! The lady on reception quickly resolved this for us and gave us a complimentary upgrade for the issues. At one point house keeping entered our room when we was out without our permission, we never requested anyone to enter our room on that day - at least they cleaned up for us.. As someone that doesn’t eat meat or egg, wasn’t much choice of breakfast

Nice big room with a great view of the marine lake, really comfy bed. Great staff especially Jake from the restaurant and blonde lady on reception. Lovely decor in the restaurant and menu has improved since last year. Really great location.

They seemed short staffed at times. On both reception and in the restaurant. Those who were there worked very hard. A little bit more attention to detail is needed. Some of the flowers on the tables had died and were left for the whole 3 days we were there. Bedside lamp broke. Room just looks like it needs a bit of a refresh. Would be great if there was a fridge in the room

The rare was a rare find with a twin being 2 double beds. Its was spacious and a very large window but we couldn't open due to noise.

The beds extremely hard (and I like a firm mattress) there was no bin in the main room. No water provided and poorly layout, being 2 lamps near the window an no lamp in the darker area. The breakfast area was a poor layout, a small area for the hot food and waited over 20 mins in a queue. Other areas, breads, fruit, toast all had 2 islands. We had to ask the staff to wipe our dirty table and they twice took away our side plates which we had to keep replacing for toast etc.

The hotel was a very nice surprise, it doesn't look amazing from the outside but inside it is lovely, the mattress was comfortable, the room very spacious even with 2 double beds chairs and a wheelchair. The room was very quiet, the only noise we heard was someone closing their door once. Would return.

The window could do with opening a bit further and be cleaned, this was just a small niggle though. The only thing I can complain about it is the air con which was non existent, this is the only reason we had a problem with how little the window opened. This wouldn't stop us returning or recommending this hotel

We stayed in the penthouse room 5118. Most staff were kind. Except person who checked us in. When we left - person on reception was very kind she was the person who I paid the day before we arrived.. The view from the balcony is to die for. Its was a quiet room. Mattress was perfect. We slept well.

We were greeted at the hotel by someone who didnt know our story. I stated we had paid already - she questioned ust. It was supposed to be a surprise upgrade for a 40th wedding Anniversary. I paid upfront before we arrived she couldnt read on her screen that we did indeed pay before arriving. We weren't told anything about the hotel. Facilities. Where breakfast was served - times of restaurant- What food was served. What Gym facilities were available. Where the Bar was etc etc. We were told nothing. We checked in - were given our two door cards. Then proceeded to room. We figured it all out whilst we were there. There was no option to order breakfast to our room. That would be a nice touch to add. After all it was a penthouse room.

Good choice of breakfast. I am vegan and there was a variety of non dairy milk available as well as some cereal, fruit and toast. Great location, lovely bar area and outside terrace. Clean and spacious room. Comfortable bed and great shower.

The window in our room was broken. No option of non dairy milk in the room to use with the tea/coffee. Hotel parking is expensive. We parked on the car park next to the hotel for less than half the price.