Lovely person behind the check in desk nice clean room and we enjoyed the swimming pool and the other facilities

Not happy with the price of the food on the evening menu £18.50 for a burger and chips that I think should have been £10 service not very good . Three of us in our party all ordered food the same time and same table number I was served first . I had to ask for cutlery and condiments I finished my meal before my 2 friends had been served when they're food came out the staff were walking around asking people if they had ordered then went to the bar to ask what table when the food arrived no cutlery again asked the waiter he went off somewhere waiting 2/3 minutes decided to get cutlery from a table in the restaurant poor service

This is one of the best places I have ever stayed in and I travel extensively around the world. What I loved was the size of the estate, the greenery, peace, space and beauty all around. The room was enormously big - did not know such a room exist in a UK hotel. The feeling about the place - from the staircase to the old wardrobe in the room was great. High ceilings, excellent bed, great comfort, spacious bathroom. It was quiet, pleasant, beautiful. Even the fridge did not make any noise. There was a variety of soft drinks for free in the fridge. Did not wish to leave and would love to go back.

There was no hot water in the shower - it was barely warm. The food needs much improvement.

Room was very good with more room than we expected and door access to the outside. The hotel was very busy that weekend so we found the restaurant was fully booked but we ate very comfortably in the bar.

Booking.com had told us that our request for a ground floor accommodation had been passed to the hotel but on booking in the receptionist told us that request had not been passed to the hotel and so a different room was given to us which was accessed via a lift which was fine. We believed we had booked and paid for breakfast and this happened on the first morning but on the second we were asked to pay for breakfast as the reception had no record of breakfast being inmcluded in our booking.

Beautiful grounds to walk around and very comfortable room. Extremely peaceful place where I could switch off.

Extra charge (£12) to use the swimming pool put me off using it at all despite this being one of the main reasons I booked. This extra charge was not made clear when I initially booked. Menu was limited and the portions were overly generous so I felt like I was wasting food as I couldn't finish eating either course. No written information in the room about services e.g. Room service, spa facilities and charges, history of the hotel/property, walks that could be taken around the grounds etc.

My upgraded room was beautiful. Spacious, elegant, comfortable. The view was stunning, and I absolutely preferred being in the oldest part of the estate. Dinner in another part of the building was just a stroll away, and the staff, and the food, were brilliant. Kuldeep was the shining star of the team....brilliant team member and excellent service provided. Also, the spa was lovely. Vaneesha provided me with a dreamy massage--relaxing and professional. I shall be back!

OK...unless I missed it, I couldn't find a folder with info about the hotel. Such as....menu options for dinner, so that I could start considering what I would order in the restaurant--or whether I might prefer to ask for room service as I was alone (was that an option?) Also, to match the luxurious feel of the room, a couple more coffee pods or some mini (homebaked??) shortbread biscuits would have been a lovely touch. I would have swum in the pool during my spa visit--but decided that an additional £12 to do this was too much. I know that the spa /pool complex is separate from the hotel, but I feel some arrangement can be made for guests. It was disappointing.

Stopped here several times with my dog to break up a long journey. It's a great location off the M40 and has lovely grounds to walk the dog. I usually meet nice local people too. Room is comfortable and the bar is decent with a nice garden space. Staff are lovely and helpful.

Booking was a bit confusing and when I got there I'd booked a superior room without realising and it didn't allow dogs. Luckily there was a room I could have instead. The bar wasn't well stocked on my first night and had no zero beers but reception had which was weird. The hotel feels like it needs a bit of tlc but overall a good stay. It would be amazing if it offered doggy day care so could use the spa!

The accommodation is in a really beautiful setting, we were on the top floor of the old hall and it was really fun staying in a "castle" (my son's words). Check in and check out was really easy, staff were all really friendly including at the pool. We had complimentary drinks in the mini bar which was a nice surprise. We didn't do breakfast but did have Nespresso and tea in the room. The stone effect free standing bath made the room look higher end too. When you think about how much you'd pay to go somewhere like Centre Parcs for pool/spa, bike rides, walks, a big room etc then it's a bargain! We had a bank holiday weekend doing Charlecote, Warwick Castle, Butterfly Farm and we could have done the British Motor Museum and more of we'd have had time.

It's tired in places but I think that's reflected in the cost. I don't even know how they maintain something this big. Our expectations were low after reviews and we were really pleasantly surprised. Our room was hot on the first night and the windows didn't open but there was a fan in the wardrobe which helped and it cooled in the evening.

The setting was perfect. The hotel appeared to be run down in general. Windows long overdue being replaced, one window didn't shut securely, wooden frame warped with age. Fire doors in all corridors left open! Major fire risk. Staff in the bar didn't apoear to know what they were doing. The best bit was the bed, this alone was worth the price. Reception staff were brilliant. Room service and cleaning staff were faultless. Regular tv channels were inaccessible in the room so tv viewing was limited in my room.

The bed, really had a good couple of nights sleep. Although the food was over priced it was good and served in good time from placing my orders. The reception staff were impeccable.

Fantastic tranquil historic location, excellent standard of accommodation, decor, and ambience. tastefully decorated, comfortable, and high standards of cleanliness. .Friendly, helpful staff who are very accommodating.. Food is to a very good standard. Highly recommended

The dining room and menu have good options, but several meal options were not available on the night of our stay. Tea and coffee are supplied in the room, but only a small quantity of milk is supplied There are no lifts to the 1st floor rooms. Persons with limited mobility would be advised to specify a ground floor room

Everything! Rooms - amazing, comfy and spacious. Some have lovely views. Room 4 - fab views, very large and comfortable. Room 29 - slightly smaller in size but equally comfortable. We chose to stay an extra night and were moved to rooms 16 and 17 which were both stunning. All these rooms are superior double. The restaurant served very tasty food - we had an afternoon tea as part of a spa day package. Leisure facilities and spa - very relaxing - we spent the whole day there! Staffing - everyone was great but Nadia at Reception was outstanding, she really went above and beyond to make our stay the best ever. We were treated like VIP’s. Thank you. We will definitely return again.

Nothing to dislike!