Breakfast was lovely and well cooked, the bar was great and just to chill, the staff was great, the room was spot on all i needed for my stay, room clean and fresh on arrival, overall a great place and will visit again, lovely woman on reception when i arrived and was booked in promptly due to issues will booking name, had a lovely chat with her when serving me at the bar during evening when quiet, great lady.

only issue but not a big one is a little far out but the walk down to harbour has some wonderful views, could always take car as you get a parking voucher.

Breakfast was really lovely and plentiful and there was a vegan cooked breakfast on request. The room was cosy and the beds were comfortable. Everything felt fresh and clean. The staff we all lovely.

We knew the head height might be limited, it was only a slight issue in the bathroom. We knew it wasn't a vegan hotel so we should have better prepared for the lack of milk for our tea in the room, we brought our own for breakfast and they stored it in their fridge. We knew the location so expected a walk. We knew the top floor so expected stairs. Not negatives for us as much as information for others to bear in mind.

The hotel was well situated on the north promenade and just 12-15 mins slow walk into the harbour area. Parking was available either on the forecourt (limited to about 6 cars or so) or via a scratchcard system. The scratch cards were available from the reception and these had to be placed in you cars windscreen, they lasted for 4 days at a time but you were restricted to a section of the north promenade opposite the hotel. The breakfast was excellent, very hot and a choice of full English/ veggie alternative, cereal, yoghurt fruit juice and tea /coffee. The restaurant had its own small restaurant/bar where a limited selection of hot meals was available and a range of beers/wine and spirits. Our room was No21 which was in the loft (up 3 flights of stairs) which was fine with us. The room was comfortable with onsuite bathroom.

Nothing

Location was excellent for our needs. Bathroom in room was bigger than expected, room itself was a standard size but very clean. A painting fell off the wall & smashed whilst we were out. When I reported it the staff was happy to get this cleared up without any blame to us - which was excellent customer service. Would stay again & would recommend the hotel.

Breakfast was good, although my partners veggie breaky could've been better - sausage wasn't great & possibly undercooked both days, but that's my only negative comment over our whole stay.

Friendly staff, clean and comfortable accomodation. Breakfast, was excellent, and gluten free choices provided readily. We had an evening meal on our first night and the standard was excellent once again.

We were on the top floor and the room was slightly on the small side, whilst clean and comfortable. The sea view wasn't quite as I was expecting, in that you had to sit at a high stool to enjoy the view, I had envisaged sitting in a comfortable chair, relaxing with the view in front of me. (My own fault obviously for not checking it out properly). I would have loved to have recommended the hotel to a friend who is hoping to visit Whitby soon, however the lack of a lift counts it out for them.

Breakfast was very good. There was a power outage in the kitchen and the staff apologised for the delay, however there was no delay the service was quicker than most hotels where we have stayed.

I was not keen on parking my car on the road all night, but it was fine and I was given a token by the hotel reception which meant that I could park all night disregarding the restriction. Apparently a scheme set up in Whitby to help the local hotels.

Breakfast was lovely and all food preferences were met. Scrupulously clean room. Very comfortable bed. Staff very friendly and accommodating.

Maybe milk intolerances provided for... I can only drink almond or coconut milk would've been great for you guys to have popped one in your fridge for me for breakfast times. Other than that, everything was brilliant.

Everything during our stay was excellent from start to finish. The view from the hotel front was stunning. Dawn is excellent at her job & is always cheerful & welcoming. Would totally recommend this to friends and relatives 🥰

The only downside was the parking situation but that is not the hotels fault as there are a few hotels that share the parking spaces so availability is limited

Warm welcome, free parking was a big bonus, clean rooms stocked with tea and coffee, and the perfect location for the pavillion, just a 10 min walk.

I must say that the breakfast was very nice apart from a couple of disappointments, mushrooms and hash browns weren't cooked properly, toast came out a long time before the breakfast and we weren't given any butter until it was clap cold, the server wasn't very helpful at times but the people on reception were great!

Good location 20 minute walk into centre. Had 3rd floor twin attic room with great sea view with a pair of binoculars provided. Room 20 was clean and comfy had to turn the radiator off as far too warm despite cold and windy November weather. Velux roof windows easy to open. Cooked breakfast was very tasty nice and hot. Sockets right next to bed one had x 2 USB charging ports. Room had a bath with shower attachment plenty of hot water and hand wash. All staff helpful and friendly.

Quite a few flights of stairs to climb to attic not suitable for anyone with mobility problems but didn't affect our stay. Couldn't fault anything about the place.