It looks better in the photographs. Upon coming into the car park, it looked more like a high security prison. Absolutely no signage whatsoever on way to go ended up going into the conference centre with lots of heavy suitcases and having to walk a long way and go uplift to finally get to the reception. Absolutely no chance in the world to get any kind of massage or spa service. Confusing payment system my credit card was taken in most places around the hotel but refused when trying to pay the bill to check out. There’s nothing wrong on my card. Everyone else was able to use it but the reception check-in systems just simply refused my card and would not take any payment from it Leading me to have to use another card with all the confusion that comes with that.

I love that this hotel is so close to the venue i attend for shows. I love the view,, the pool, the grounds, the valet and front desk staff, the late check out option, the beautiful rooms and the beds!! The beds are like heavennnn

The door to my bathroom had what looked like someone's makeup covered hand prints on it. That was disappointing after spending a nice chunk of change to feel fancy. It was also upsetting that the road from the venue to the resort was closed. It turned a 7 minute drive into a confusing 25 minute goose chase. Gps didn't get the road closure memo.

Tremendous grounds and extremely well finished.

The buffet breakfast was surprisingly less impressive than was possible - given the restaurant standard for nighttime. I suspect that the buffet breakfast is limited and the added extras ($) would reflect the style better. The staff were great but breakfast was, in truth, disappointing. Servings at dinner were excessive - great quality but the volume - especially the single serve of chicken pie that would’ve served a family of four comfortably- was off-putting.

The architecture and decor was beautiful. The grounds were delightful.

The only complaint is that I wish there was a way to get coffee without making it in the room. When you have early risers at 5am and the rest of your group is still sleeping, you don't want to make it in the room. The Cafe didn't open until 6 on weekdays and 6:30 on weekends. It is not that difficult to have a small bar set up with self serve coffee near the lobby.

The setting of the property is beautiful and rooms were clean and spacious. Exceptional Customer service in places, not always.

Unfortunately I had a knee injury on day one of my stay so spent most of my stay in my room not able to walk. Apart from Maurice (security team), I had no one check up on me from the management team. That being said, I need some help getting my car hire back and Max (Front office manager) went out of his way to get this done.

CLEAN…number one for me. COMFORT & BEAUTY, strong number 1.5 for me.. the entire resort was like this and I loved it. Kind and competent/knowledgeable/helpful/genuine staff, strong number 2 for me! Hope to be back again.

Restaurants closed too early for people on a weekend vacation.

Beautiful scenery, nice walking paths in vicinity. Nice lobby.

When you try to connect to Wi-Fi you get option of cheaper/slower or expensive/faster rate per day ... at the end we've find out that you can connect to slower option free of charge anyway. Hotel corridors are quite cold. It’s kind a shock when you enter from outside. Room service will clean your room if it’s free when they pass by otherwise they’ll skip it.

The location was nice because it was outside of the city but the casino was close enough for extra things to do. The resort itself had plenty to do from paddle boarding, horse riding and golf to name a few. I thought the breakfast at the restaurant downstairs was good. The pool area was nice and next time I will definitely be golfing.

I thought the bar area could of been a little bigger. The bar itself looks cool how they built it in what looks like rocks.

I was told the breakfast was a buffet so I took that versus points for my stay as my upgrade. When I got there, I was told that they were not doing a buffet this week. I would have chosen points :(

Everything was great!

We loved everything about the place. We ate at the restaurant downtown stairs. The meals were absolutely delicious. We had the best servers...dont remember their names, but they were Filipinos cousins. The bar tender who was a female was great. My husband had a wonderful father's day weekend. The bus service to the outlets and casino were very accommodating. Staff on a whole were professional and friendly.