The staff was nice they sale firewood for the chimney. Also there is a pool table inside by the front desk. They have two jacuzzis outside in the pool area. The area is convenient because it’s surrounded by tourist attractions like the Gondola. The beds are comfortable. The vibes are like cabin vibes inside the rooms. If you stay in a studio with kitchen the hotel does provide with towels cups/plates/bowls refrigerator and oven to cook. They have a lot of available parking and it’s free.

It’s a very nice place to stay the only thing is that I didn’t like the metal table and metal bed frame and also the kitchen light was flickering it didn’t work. And then the people next door I could hear them through the walls they were kind of hollow. Also I tried using the chimney I didn’t know it wasn’t open through the top. They should put like a sign for that or something to remind people to open it because I didn’t know I was supposed to open it and I was dying with all the fumes lol. Other than that it’s a nice place.

I liked my clean warm room, 😁 the bed and its linens and soft lofty comforter and the beautiful bathroom floors and vanity. I bring slippers and my own rug to put on that smooth cool green entry floor. The views out my window and into the property are both good. Love the therapeutic large hot outdoor shared spa pools. I appreciate the housekeeping staff, too, when I want to trade a wet towel or bath mat. The beautiful Lake and it's sunrises or sunsets in this cool time of year winter, is just a couple of blocks down the road.

Be cautious about ice and black eyes when you get out of the car or go around it. I asked and got someone to shovel around my blue accessible parking space but he didn't bother getting the ice away from the adjacent card that I mentioned had a passenger and it should be cleared , too. Those were not snow days as will come this week and throughout the rest of the winter and even spring.

The location of this hotel is great, it's within walking distance from many things. Pet friendly is a plus and getting hard to find.

I didn't actually stay here because they wanted an $90 pet deposit, in addition to the $28 a night for a dog. This wasn't listed on the website anywhere, and I didn't have the money. The front desk employee said he cancelled my reservation and I would be refunded in 5-7 business days, but booking.com doesn't have any records of this cancellation.

Ideal location for access to Heavenly. Hot tub is great after a days skiing (& was empty for us). Can’t beat the price for that location.

Unfortunately our upstairs neighbors were on a weird schedule with 3boisterous dogs- 11pm, 3am, 5:30am, & not short interludes, & not just the dogs… I didn’t ring reception as I figured there wasn’t much they could do (& didn’t want negative repercussions from upstairs), but just the folks that choose to stay here may not be the quiet & respectful sorts.

It’s got that true mountain lodge feeling, with a big pool and double decker hot tub. Stay here, you will not be disappointed.

It exceeds expectations, but if your expectation is a newly modern renovated resort (which btw isn’t Tahoe) you will still be happy here but maybe a little disappointed. Don’t be disappointed! This place is awesome. It cannot be a better location, walk to the beach, village and the casinos.

Great property in a great location

They could have told us when we checked in about the beach voucher instead of us having to ask for it. We got to the lakeside beach and lugged a large wagon of stuff when they told us we had to acquire it from our hotel… we didn’t want to walk back, So what should have been 10 bucks was really 60 and was alittle mad that they didn’t even ask us when we checked in if we were going to the lake

I wasn’t able to get an early check in because they had no vacancy the night before, however they told me I could use the pool and all the amenities, they gave me a voucher for the private beach they have access to and really welcomed me. The staff were very helpful and friendly. I think I want to make this an annual visit for my family and I. Really close to everything and within walking distance to the casino and the beach. We had such a great experience.

Maybe a microwave in the room, however there is one in the lobby for people to use.

The decor was not only cabin-like, it was in great shape and looked new. The pool area is the best I've seen with tons of chaise lounges in great shape. One of the best features of this property is actually staff members Jessica and Boras. Jessica was born to be in hospitality - always going over and above and exceeding expectations. I think because of her working relationship with maintenance man Boras, he came in on his day off to fix our faucet which was brand new but installed incorrectly. This property is well staffed and it is taken care of, which has been hard to find. Loved it and will definitely return.

As mentioned above, the faucet didn't work properly. Thankfully Boras was able to do a temporary fix, but you had to let the water run in the cold position for a couple of minutes in order for it to be cold, or even cool. It was really hot. The only other thing worth mentioning is their midweek front desk clerk - I don't know her name, but while not impolite, everything was "I can't guarantee" and she never smiled, just did the basic job. Could learn a lot from Jessica!

Hot tub and pool is open late. About a 10 minute walk to the beach. About a 5 minute walk from the shopping center. 10 minute walk to the casinos over on the state line. Very great location. Rooms were clean and comfortable. Very spacious balcony in the junior suite. Staff were very nice and helpful the entire stay.

Housekeeping is minimum 24 hrs notice. That’s it.

Walking distance to the beach, our room was clean and spacious, even though the temperature outside was dropping very low during night the room was still warm without turning the AC on. Dogs are more than welcome here :) Beds were super comfortable!

It’s not something we didn’t like, but it would be useful to place a microwave in the room (there’s one available in the check-in area)