Everything was great food, accommodations, hot tub etc

the valet staff was a little aggressive in getting the car moved which led to no time to think, about what you needed to get out of the car which caused items to be left in the car and another trip to retrieve. This happened on my 2023 trip too.

The hotel staff were extremely friendly and helpful. Free valet was included and the car was always retrieved super quickly. The room was really nice , the bed was comfortable & I liked how environmentally friendly the bathroom amenities were. I really liked the location -- being off the main drag was quiet and peaceful and it was a short drive to get everywhere. Not really super close walking distance to the action, but we didn't need/want that. Also, a very good deal!

Nothing to complain about, but noticed there weren't as many TV channels as there usually are at a hotel.

The staff are great, especially Abigail. She came over and addressed our concerns when we first arrived. I enjoyed the steam room and sauna. It was relaxing after a long day of hiking.The room is very spacious and nice.

The pool and jacuzzi had lots of insects, not sure if it is the flying ants. The vent in the room do needs cleaning because I can see lots of dust inside the vents. Every time I turned on the heater, it caused me to cough. I ended up not using for the last two days when I saw how dirty the vent was. My cough is still lingering from the dirty vents. I do enjoyed the steam room and sauna. The steam room broke down on my last night there.

Service was exceptional! We booked a joint suites for a group of friends and work perfect! Bedroom was a perfect size and confortable sofa bed.Big bathroom and the refrigerator and microwave was a plus !

The room Coffee makers need to get updated!

Friendly staff and huge rooms. Good value for money. Beautiful location ( as you'd expect in tahoe tbf )

Rook was lovely but the bed / pillows were not the most comfy I've slept in but they were OK. Set back up a hill behind the main town and to be fair the hotel has a free shuttle service , the fact we had an issue with our phones and couldn't get the app was on us not the hotel. Nice walk down to the town but wouldn't want to walk back up!! Would defineteky recommend and stay again

Great location with a short walk to the Heavenly tram. Parking was valet only which I usually hate, but the service there was very quick.

Service was otherwise meh. The staff talked me out of getting my room cleaned. When we ran out of body wash, just left a canister in the room instead of replacing it ( it took a bit to figure it out). There was a dusting of snow the first night, nobody salted the driveway which is sloped and I slipped and fell. It would be nice if they had a restaurant there as nothing is nearby. We went to Safeway and bought items to be microwaved, and the had a coffee maker in the room.

Overall hotel stay was very good and pleasant. I think they could pay more attention to environmental and sustainabilty issues, however. The Reception area has 2 huge gas log fires constantly burning, when it was over 100degF outside!! The rooms also provided a large amount of disposable plates and cutlery, which seemed wasteful. They cannot be oblivious to the risk of global warming affecting their main business, the winter ski season. They are contributing to their own demise! I think a lot of guests would respect the fires being turned off!

The location is unbeatable. Walk to the tram. This is the best location at Heavenly! The rooms are lovely and the updated lobby is really nice.

The hotel does not have a restaurant and is not in walking distance of any restaurants, and all parking is valet, so the most convenient thing is to cook and eat in your room -- which is great except rooms are not supplied with any cookware. There is a microwave and a mini-fridge, but no microwave-safe dishes or mugs. The hotel provides one set of plastic plates, plastic cutlery, and paper coffee cups. It would be much nicer if ceramic plates, mugs, and basic kitchenware were included. The other drawback is that there is only one hot tub for the entire hotel, so it gets crowded and you will be kicked out at 10:00.

This property is amazing if your skiing because it is so close to the lift. It is about a 5 min car ride to the main strip in town. No food or shopping near the hotel but the room made up for it. The cozy fireplace and small kitchen was amazing.

I did not like that it was mandatory valet, my boyfriend wanted to park his own truck and it made it slightly inconvenient to grab things out of the truck or go somewhere real quick.

The property was beautiful. We enjoyed everything about our stay. We didn't know about the valet parking, so that was a nice surprise for us (especially since this service was included in our price).

It would have been nice to have a restaurant or food option (other than the store) available rather than leaving the hotel for every meal.