We liked the location and condition of the unit we rented.

The lobby furniture was very rundown. The dining room was only open for dinner and didn’t offer any traditional food. It was also way too dark in the dining area. The breakfast offering was delicious but nothing but pastry isn’t healthy, especially 3 days in a row, when we had no car to go elsewhere. We also asked to have the bathroom light changed.The staff got us out of bed to tell them it was too late at night. They never returned to change the”strobe light” bulb. It was most annoying.

Location, visually appealing. Very nice decor and the unit beautiful. It was clean, conveniently located, garage parking. Master room great, bed was comfortable. Huge space could have been a two bedroom unit. The bathrooms were spacious.

I had a roach in my unit when I arrived alive and saw a few others during my stay. The unit needs upkeep. The exterior shower area had mold in the wood and walls. The sliding door was difficult to open, close and slide open and closed. I mean huffing and puffing to slide it open and closed. Then to lock the door would take two people to lock. This was a bummer since we had gotten a room —-That faced the pool and we wanted to take the stairs to the pool area. The master bedroom window latch was unlocked when we arrived and broken. I managed to lock it. The pull out couch not comfortable for adults. That should have been mentioned. I would have brought an air mattress. Great for children.

The front desk staff were amazing! They helped us with many things during our stay. The room was phenomenal!! Being able to eat breakfast at Tavern n Town was nice! Food was one of the best breakfasts on the island!

The pool bar attendant, unfortunatetly, seemed like she didnt know what she was doing. Made our drinks wrong multiple times (and they were the specialty drinks on their cocktail menu) and the Strawberry daiquiris were waterdowned and had no flavor to them.

We love the fact that we have a shuttle to move around dowmtown. They pick us up on a timely manner and the drivers were very nice and respectful. I noticed many people did not get tips to the drivers and that was no nice at all.

I don't like the fact that there were not housekeeping to clean the room at all, no garbage out, no soap, no towels if you want your room to be clean, you have to pay $50 more, I had never heard of that in any other hotels that I have been. If you want towels or toilet paper you have to walk all tje wayto the concierge. Breakfast was kind of expensive and always the same no variety at all.

Very clean. Staff was very willing to accommodate. Staff was extremely helpful when I left my phone on the shuttle - not once - but twice! Other guests were very courteous and there weren't any screaming kids by the pool. Dinner was amazing.

Since we only rented as a hotel, having someone clean the tiny garbage cans daily would have been nice. I asked the front desk to have someone do this and no one came. Also would have like to see a constant filling of the water container by the bar by the pool. I could not refill my water bottles in the room. A self filling station would have been great considering how hot it was and how dehydrated I did not want to be. Beach area really isn't a beach you can swim in. Too much sea grass.

My husband & I stayed at this resort quite a few years ago. This time it is our 55th wedding anniversary. Everything was wonderful, pool, concierge, the restaurant. We actually dined there 2 nights this week. The only thing I found was that the suite was very old. The main bathroom around the sinks was a failed patchwork job .The floors “are “ disgusting, they are a mess. This is not what I envisioned, for what we paid, I thought I would have gotten a more decent suite . All in all, we had a really good time. Except for the room. Amy Mergner

My accommodations were not satisfactory. Being this our 55th wedding anniversary I‘Daydreamed” of having a very beautiful room. I stated in the message above that the bathroom was disgusting. The floors were gross and I’m glad I brought my slippers. I realize that the suite was old and shabby. But again for the price for me the price is expensive. I guess if I come next year I’ll see how loyal we will be . P.S. The restaurant and the pool is fabulous!!!!

Our apartment (227A) was excellent. Not 100% soundproof to local traffic or the vocal roosters close by but extremely comfortable and roomy. Large king bed extremely comfortable. Apartment is decked out with good serviceable furniture and amenities with plenty of crockery, cutlery, pots & pans, etc to cater for any meal you want to prepare yourself. Large outdoor pool well utilised with beach access also but be there early if you want a sun bed. Approximately a 15 min walk to nearest grocery store, eating options or a bit of shopping. A free shuttle is provided every hour to and from downtown Key West which is a lovely service. Didn’t try the on-site bar & restaurant so unable to comment.

Not much really but if I had to name a few trivial things it would be paying $25 per night for parking a car. Only 1 dishwasher & washing machine powder sachets provided (hard to buy just a few sachets from the store so maybe 1 of each provided for every 2-3 days of booking?). Clothes aired (not everyone likes using a clothes dryer). Would also be handy to have a wire rack to put hot things on.

The room was great. We had a suite with a kitchen. Tavern N Town was great. Loved the happy hour. The drinks were a little pricy at the pool. I feel they should've been a little bigger for the price.

The beach really needs to be cleaned up. It could be really nice if someone would take care of it. We were wondering why the little hut doesn't have a bar/food area also?? We had stairs to the pool area and it was rough getting up the hill of rocks to get to the pool area.

Gorgeous king suite - exceeded expectations. The beach access is very minimal - Key West is like that, though. Balcony overlooked ocean - beautiful view. Nice pool area. Shuttle service to Old Town worked for us every time. Explored “off beaten path” marina and other restaurants near resort. Excellent experience!

The room was hard to find. Very odd numbering of rooms. That was only an issue finding it after parking the first day upon arrival.

the rooms were clean, tidy and ready for arrival, front desk was there for checkin, lots of towels in the room and the heating worked perfectly and was needed as it was the only cold days in key west for the year. Great value for the price.

There was no one at the front desk at check out, had to leave the key with the (very nice!) guard. the elevator was broken, there was no one to approach so I needed to take my luggage down from third(!) floor... as the front desk wasn't there I told the guard..