Excellent valet parking on arrival. Friendly greeting and helpful staff. A lovely lady on the concierge desk booked us for the Trolley Bus and Boat trip on a combined ticket and was very helpful giving us lots of information. The swimming pool area was very nice. Nice hotel in a great location to explore Savannah.

We stayed on a Monday and Tuesday night. On Tuesday morning the breakfast was a bit chaotic and it looked like staff were not keeping up with demand as there were lots of empty hot plates. We didn't bother trying breakfast on the Wednesday morning but it looked calmer and more under control.

Location was great.

A bar or lounge would’ve been great. We had a flight the morning we checked out at 5am we did the app for valet for ease and when we called for our car 30 mins ahead of when we should’ve left for it to be there it wasn’t! Took another 30 mins for staff to find the someone to get us our car. Which in turn caused us to be way behind and ALMOST miss our flight. We didn’t but they closed the doors 5 mins after we got on and we were the last people! Front desk seemed annoyed we kept asking when and where they were. We even offered to go get our own car! Valet guys throughout our stay were amazing and attentive the entire time.

The beds were so very comfortable and the breakfast is good. It had a nice variety of eggs, bacon or sausage, potatoes, muffins, oatmeal, bagels or cereal. The coffee was horrible so I stuck to water or juice in the morning.

How expensive parking was. 1 valet attendant brought my car to me and it smelled like weed. The pictures looked nothing like what the lobby looks like now. The 5th floor hallway was hot and a smell to it.

Everything… this was our first trip to Savannah, GA and want to say, the people working in every department are extremely talented and passionate about what they’re doing. Incredible valet guys, front desk personnel, room attendants, food service workers. Breakfast was the biggest surprise with the biggest continental breakfast choices I ever seen. Great Job with the Concierge, pretty sure her name may be Lisa, but had a blast talking with her. Every one there deserves a bonus for a job well Done but the one minus is the tiny pool, I would change that to a secret garden to enjoy a glass of wine, with twinkling lights and history of Savannah and showcase artifacts. We wanted to swim, pushed open the door and never stepped one foot inside the bath house. That pool would look super cute in my backyard but provides the only disappointment we felt from your hotel. Price was the most I ever spent to stay anywhere but said what the heck, and realized it was well worth it! Thank you for your hospitality and wish I worked my career in an environment like that. KMG

The Pool

Convenient location, clean my room, fix the beds and change towels every day. Nice breakfast, the same things every day but everyone find something to eat.

The valet parking was slow, if you need your car you call but sometime your car was there but the attendance wasn’t to give you the keys. Need to improve the valet service.

Everything: competent front desk personnel, hot breakfast, good size rooms and bathrooms, multiple outlets and a good hairdryer. Good price, location, parking facility attached (paid extra daily rate) with valet service.

One day our room was not cleaned, called front desk when we returned that night and was told they only service rooms every other day. I asked for, and did they did bring us, clean towels since our had all be placed on floor under sink vanity for housekeeping when we left that morning. When I mentioned this to front desk clerk, our clerk called out the head of housekeeping to front desk. Housekeeping Manager told us that was not true. That they were certainly servicing rooms daily again, (had only stopped daily service during Covid epidemic). She asked for our room number and said she personally would make sure our room was serviced, even if she had to do it herself.

Very good location in downtown Savannah which is walkable

Washer/dryer only take quarters and the hotel is cashless! So had to walk around the streets to ask for quarters.... Valet parking is just not quick Having a European phone no. is always a challenge...

The entire staff at the hotel was very friendly and helpful. The valet folks: Jay, Levi, and Victoria as well as the mustached young man were amazing. Thank you for making our anniversary stay so pleasant. The breakfast was good and had nice selection for free. The woman who managed the food area was also very friendly. Hats off to the staff.

I liked the whole set up of the hotel. The breakfast was good the rooms were clean when we got there.

I didn't like that my reservation wasn't correct when we got there and we had one less bed than we booked. Also they should have a waffle makers for breakfast and it would be perfect. They ran out of wash clothes as well. We had to use long hand towels to bath.

Location is great, around 10 to 15mints walk to river street area. The size of the room is great, bed is comfortable, the bathroom is large enough. shower is great (water is vey hot) There's desk and chair for computer which is great for business traveling purpose. Warm Breakfast is good for a fresh start of the day. Valet parking is convenient, valet service is located in the lobby (next to the entrance) when you choose the valet service, you just leave the car in front of the entrance hall, and enter the building, find the Valet dest, provide the room number and name, then leave the car key with them, you will get a QR code, whenever you need your car, just scan the QR code and submit the request to Valet.

air con/heater machine is a bit noise when they are ''in action'' the machine created a loud noise when operating and when it reach the setting (temperature), it stop, so the machine has a repeating loud noise --- start, stop, re-start, stop...... earplugs help :)