The staff were very kind, especially Bashkim at breakfast was great! The breakfast buffet in general was very good as was the omelette. The hotel is convenient if you just need a place to stay near the airport. Rooms are large and clean. Free parking is a big plus! Lots of airline personnel stay here which is an assurance!

The only issue I had with this hotel is that I specifically booked it because I knew that I would arrive late and the restaurant and bar - Gallagher's - was supposed to be open until 11:30pm according to the official Hyatt Regency Schaumburg website. However, when we checked in we were informed that food was no longer being served and the bar had already announced last call. This was a huge disappointment as it was the main reason we booked the hotel, but our night was saved as there is a restaurant right outside the hotel which was still open. I informed the receptionist of this issue and he said that they would check and have the website changed.

Everything was fine, I liked the facility, cleanness, comfort and location.

The front desk services at check in. The young lady gave me all false information about the reservation. Even though I got reserve with breakfast, but she denied it and strangely insist on that. I tried in vain to explain that she has to check again, but she did not care and said it is your problem with Booking.com. Accordingly, I ate the first day and skipped the rest. Later on, checking out, I explained again to "Kam" and she was very professional and helpful adjusting everything with nice friendly smile. My advice, please check how some of your front disk people to be professional in treating customers on checking in.

The Hyatt Regency Hotel provided an exceptional stay with professional staff, spotless cleanliness, and luxurious amenities that made my experience truly memorable. I highly recommend it for anyone seeking comfort and top-notch service. Sharath was exceptionally attentive and went above and beyond to ensure my stay was comfortable and memorable. His warm, professional attitude made every interaction a pleasure and truly enhanced our Hyatt Regency experience.

N/A

Centrally located, ample parking and a beautiful venue. Our room was clean and spacious and hotel staff absolutely wonderful from the front desk attendant to the young man who took our room keys.

Perhaps due to ongoing construction elsewhere in the hotel (we were given a sheet of paper explaining it wasn’t occurring in our portion and if we had issues with noise to alert the staff) my partner and I had some allergy issues (I believe from the dust). This hindered our rest unfortunately.

We loved the location- great area in the suburbs. Outside of building was impressive as was the inside. Staff were so very friendly and attentive including the front desk, housekeeping, and the restaurant. Rooms were modern and immaculately clean. Elevators were always readily available. The breakfast buffet was excellent- beautiful display, lots of variety, and the food was delicious. Every single part of our stay here was beyond positive. If we ever have the occasion to go back to this area, we will definitely stay here again!

No negatives.

Breakfast was buffet style but plenty of options to choose from. Very good. Location was excellent with many restaurants and shopping nearby. Also very near the convention center. I also liked that the rooms were very quiet. Central heating/cooling was nice. Better than having those heating/cooling units in the rooms under the window.

Nothing to complain about.

It’s clean, great location, friendly staff, room service always on point, elevators are pretty quick, excellent breakfast buffet, pleasant area

Some of the room views are not the greatest. Our room this year looked straight at the white canopy out back. Extremely bright. A couple room windows are so fogged you can’t see out of them. Most are nice

Location and amenities were wonderful.

I was at the hotel prior to check in and asked by chance if my room might be ready, they said it was but it was another $50 for early check in. That was on top of an already overpriced room that was $60 over the advertised price. I like this property but I don't want to get nickle and dimed.

Breakfast was decent. . Plenty of fruit--a real plus. Also, the service was very good and polite. Lovely facilities--spacious, clean, etc. Also, great location--near lovely restaurants and other amenities. Annie Liu was very helpful with some issues we had. Great lady.

Would suggest better quality oatmeal and crisp bacon. We had ordered king bed and instead were stuck with 2 doubles. Also, had booked with 2 free breakfasts but was given one ticket (it should have been 2)--which I didn't even know what it was for until later. When we were then asked to pay for breakfast, it took some doing for staff to come through --but they did, accepting we had breakfast coming. There was no clock in the room and more light would have been nice.

Property was large and clean. Big modern entrance lobby. Room was spacious, good shower and bathroom. Chose here as this was close to the large shopping centre which was walking distance.

We didn’t drive and weren’t able to get a shuttle to the city. The day we were here was the Chicago marathon so Uber was a bit difficult, however staff were very helpful.