The General Manager Kristin and the front desk welcomed me very graciously! The staff was warm and friendly. The hotel property and my room were extremely clean and satisfactory. My bed was super comfortable and the tub and shower was clean and spacious. There was also plenty of hot water which is a must! I did not get a chance to swim, but the pool water and pool area was really clean and inviting. I did use the guest laundry and was pleased. I felt that the property and parking area was very safe. The location was perfect, my company will be doing business with Holiday Inn Ashland, Kentucky in the future!

Location great: meet family and bed was very comfortable. Staff friendly and check in was swift. It was cold when we went, only thing better was if they would of had more convenient plug in stations, in the parking lot for diesel truck.

Not accept convenient plug in station for diesel truck

it was a good place to land for the 1 night we needed on our way home from a longer trip. It seems like they cut their cable and it was very hard to find TV for our kids as it was just a smart TV and I don't like to sign into my own log ins to things like netflix away from home.

The TV situation could have been a lot better.

Best free breakfast I’ve had in a while at hotel. Everybody was friendly and the rooms were very spacious and the whole facility was super clean.

The indoor pool was down for cleaning the 2 days I was there.

We loved how spacious the suite was! it was perfect for a family of 4. I thought it was great that the bathroom had the full size bottles of shampoo and conditioner already mounted in the shower. it cuts down on single use plastic waste. The pillows on the bed and the mattress were SO comfortable.

when the parking out front was full we had to park out back and it wasn’t very clear as to how to get back inside except going through the pool area

Easy access to our rooms. The check in staff was extremely nice. The property & rooms were very clean and the pool & breakfast was all you could ask for.

There was no air vent in the bathroom so it was very humid while toweling dry. Was probably the cause of the slight mold on the bathroom ceiling. Other than the walls around the toilet area could’ve been cleaner, the room was extremely comfortable.

The room was big, the bed was comfortable and it was a nice friendly place.

The pool was too cold and I even called before booking to make sure it was heated, the light in the bathroom was blowed. The body wash, shampoo and hand lotion was empty.

Quiet location. Staff was very friendly and helped work out a minor room booking issue due to the website. Hotel looked and smelled clean. Breakfast options were of a large variety and everything I tried tasted great.

Very minor issues with room unrelated to website booking issue. There was a small amount of trash clearly visible under the sofa pull-out couch. The fridge had a solo can of beer left in it that should have been tossed. Otherwise, nothing major.

The people were really nice. The place was clean. The breakfast was awesome, so many choices everyday.

The pool heater wasn’t working and my family was really looking forward to swimming.

A doctors visit necessitated our stay. We needed to check in early and was cheerfully accommodated. The room was clean and a fair value. Location was very feasible from facility. I think the mgr's name was Christie . I'm so grateful decent customer service still exists.