The property was very elegant,clean, secure, quiet and contained multiple areas to dine, socialize and quietly read a book or to simply sit and watch other guests. I felt very safe. Valet parking took great care of my auto. Loved my guest experience.

The only thing that I could say was slightly less than perfect was...that one light bulb blew immediately as I entered the room and the second bulb (same light fixture) blew a few hours later. However, both bulbs were immediately replaced upon reporting the issue (the following morning). Again, I loved my guest experience. No complaints.

The staff minus one weird older security, who thought he was top flight was amazing. Zee from valet made sure he had my vehicle ready, always smiled and helpful. Houng from the lobby bar was the best he suggested different foods and drinks to me. Omg Miss Debbie from the elevator, what a beautiful, sweet lady. She is amazing and spoke with everyone. Just a really great experience overall. The lobby, halls, pool areas were always clean.

There was only 1 escalator to go upstairs to guest rooms. I guess it was a party so the lines were really long. We were not allowed to use the staircase either. I personally like stairs better, it’s a good exercise and help reduce obesity in USA.

Breakfast was absolutely delicious, I love that the rooms have a darkening panel for the windows. I’m a light sleeper and I am awaken when any source of light sneaks in. We had a really good night and didn’t get to sleep until 2am so it felt really good to sleep until 9am because it still looked like night time in the room. The beds were super comfy, enjoyed the amenities and the credits we received to enjoy some of the amenities. Overall this was a good experience and we will definitely be back!

The only downfall was it is my personal preference to have heavier comforters. However, I cranked the heat up a little with no issues.

The view and how clean the rooms are. Location is close to the Superdome. Most of the employees were very nice and helpful.

For parking we were told it was included in price, it was not. When we arrived we were told we could self park for 30 which was incorrect, We had to pay $20 to move vehicle. The front desk told us to move the vehicle to valet for $50 for the entire stay so we did and then were told it’s $50 per night. After this the parking is $52+ tax per night. It has nothing to do with the money but simply the misinformation.Valet was very rude when we ask him why there was so much confusion and none of the prices were correct.

Super clean. Huge. Great location. Several self serving garages around ( one adjacent to the building). Has Starbucks in the building, as well as Chick fil an and donut place right around the corner.

It’s too big if you are staying just one night. By the time you learn exits and everything it has, you are leaving. It is a hotel that hosts conventions. We came for one day and it happened they were hosting a convention and it was crazy. Couldn’t use the pool which was the main reason we booked the hotel. The front desk gave us $50 credit to use in the hotel bar/restaurant to appease that we never used.

Room was very spacious which was extra helpful because I ended up traveling with a broken ankle and a knee scooter! Very pleasant staff. Great location - easy to get around town but not too close to the craziness of the French Quarter. For JazzFest it was great - the shuttle had a stop just on the other side of the block, although because of the knee scooter we never used it. Plenty of good dining options close by, and it's an easy walk to the theaters on Canal Street, or down to the river.

Our room was never cleaned - we had a 3 night stay and had said we'd like to have it cleaned, so that was not the best. Not terrible, because we aren't demanding about new linens, but it is nice to have the wastebaskets emptied, and since there are not towel bars or places to hang hand towels or wash cloths, it would be nice if housekeeping came to check on that.

Room service food is not good at all. Quality of food for the price is bad. Tried several different items on the menu and it is not good. Had dinner at Vitascope (sp?) and meal was not good at all. Ordered a ceasar salad; crotons were incredibly old as was lettuce. I was not able to eat it. My son ordered the steak frites and was not good as well. Should have gone eat outside of the hotel bc the convenience of dining it was not worth the experience.

We decided to stay here because it was close to the smoothie king arena. this hotel exceeded my expectations. the staff was very nice. this hotel felt like a resort. with restaurants, bars, and even a Starbucks. 10/10 stay.

I will say with how huge this hotel was, I found it difficult finding my way around the hotel. I felt like I was going in circles. the staff was very helpful though. also since it’s on a Main Street you can either valet or park in a garage. parking in the garage made it stressful already trying to find the way back into this huge hotel. we stayed for 2 nights and the day we left we were still confused.

Hotel was beautiful. Nice comfy beds. Concierge was very helpful. Great restaurant I think the name was Vita something Best burger we ever had!

We found the hotel to be extremely expensive . We were led to believe it was located fairly close to the French quarter The area surrounding of the hotel was full of homeless people sleeping in entrance ways and begging us for money. We did not leave the hotel after dark which limited our dining options .

Location is great for anything going on downtown. Hotel was very clean

The pillows were not good. I had 2 rooms booked that I was paying for. One for me and my wife and a second for my elderly in-laws. Upon check-in I was at the front desk and they were waiting for me on 3. The desk clerk would not let me check in both rooms. She made me have one of my in-laws come down and be present to check in. This delayed us by around 15 minutes. That's not a long time but this was an event weekend and there were many people in line who were also inconvenienced.