Room and amenities within it were good value for money having kitchen with crockery and a small kitchenette

Reception staff was not trained and confused. Many times called to during the stay to pay and over charged on card, which then released later on. Senior manager was inside the room answering their queries and not attending us directly letting them experiment on us. From day one i told them that i can deposit cash as i am international traveller and credit cards are not reliable more then cash. But hotel policy was i can pay in cash on checkout only, which i think is not customer friendly for someone like me travelling from developing world having difference of value of money to an extent that credit cards wouldn’t cover the whole amount in one transection

We stayed at this hotel twice: for one night and then for 5 nights. Both times we were very pleased in almost every way: large and very comfortable room with a kitchen and all kitchen facilities, clean, with good temperature control; friendly and caring staff; good and filling breakfast; there is an opportunity to leave things in a secure storage room for a short and long time, which was very important for us. The location of the hotel is very convenient - we walked to the city center and to shopping centers (we almost never used public transport or taxis). We plan to stay at this hotel again on our next visit to Boston.

This hotel is in an amazing location in Boston. Fenway is across the street, the Kenmore station is down the street and you're within walking distance of A LOT. The staff was super nice and the breakfast was superb.

I would have loved for coffee to be available a tiny bit earlier. The bathroom was tight. I had to step around the toilet to open the door. The room was great but looked much bigger online. But having the kitchen was a help. Wish the valet parking cost was mentioned earlier. $70/night was obscene.

Marquis Miller, Front Desk Supervisor, was amazingly kind and helpful. He got us into our room early so we could freshen up and enjoy more time in Boston prior to the red Sox game. He also gave us great information about how to find our tour. Breakfast was excellent. Location right at Fenway was perfect. Room was very clean and comfortable.

I guess the one thing is the cost. I am grad student and always looking for bargains. I get it, it's Boston, but maybe a discount for nurses and EMTs would be great. Still, I would definitely stay at this location again.

Great location, especially if you’re seeing a game at Fenway. Plenty of restaurants nearby. Nice clean, updated room, comfortable bed. Free breakfast.

The description of hotel did not mention they were under construction- updating the lobby. And if you have a room facing the interior, you are directly facing a major construction site right outside your window. Noise started at 7 am and construction lights were on all night. Thankfully the room had dark curtains to close.

It had a one bedroom suite with a separate bedroom. It had an indoor pool.

The gentleman at the front desk at checkin was not very friendly, I called early in the day to see if it was possibly to check in early, 3pm, he said yes. I get there with my 3 kids and the room is far from being ready. So we are stuck in the lobby doing nothing. The man, Phillipe, was unsympathetic even though he is the one who told me the room would be ready.

My son is a doctor at Beth Israel Hospital so we were visiting him and our daughter in-law. It was a 10 minute walk to their place. So location was awesome. Your breakfast was great! You have such a great selection to choose from that no one should have a problem there. The people who work there are friendly, hard working , and professional.

The construction work that started around 6:30am on Monday. Not your hotel's fault.

Great location in the Boston BackBay/Fenway area, close to River Charles and MIT, and to the Green T Line for reaching the city center. Spacious and comfortable rooms (studio type) well equipped, also with kitchenware. Great breakfast buffet, with a wide choice of meals.

The room cleaning is not daily, it every second day. The fridge in the room and fans in the corridor were very noisy overnight.

Really enjoyed our stay here. A block away from Fenway Park. Staff very friendly - good facilities. Roof bar and pool a hidden gem. Coffee and tea and hot chocolate available 24hrs. Breakfast had a good selection. Very close to plenty of restaurants, pizzas, burgers, Fenway park so close!

Room was not serviced at all during our 3 day stay.

We liked the location to Fenway and the T Train. The room was a generous size and we were very happy with the kitchenette, as we used it 3 out of the 4 nights we were there. Loved the roof top terrace, and kid took advantage of the pool. Superb breakfast!

The construction that was going on right outside our window, practically. While this is not the hotels fault, maybe some kind of notice? The last day we were there they started at 6:30 am or earlier with the bulldozer! That was a bit of a disappointment. Also, when the valet went to get our car, the battery was dead. Apparently somehow an interior light was on that no one seemed to notice. The employee was going to use another customer’s car, until my husband stepped in to say he was not comfortable with that. Supervisor said he would compensate us a one night’s cost, which was kind of him, but rather expected he should. Perhaps in training make sure parking valet’s check these things? Difficult time jumping the car as it sat for 5 days with the light on.