The shuttle driver who helped my family and get all our luggage to the hotel after a really long flight was amazing. We had 8 pieces of checked luggage and four boxes containing bicycles that we moved back after a year long stay in Australia. Detroit was the last stop due to the Air Canada strike and we were exhausted. The driver kindly waited for us to get the luggage to the shuttle and helped us load everything in. This was so appreciated. The checkin was also great even though there were issues with our booking.com reservation as we had to push back an extra day due to a cancelled flight. The hotel was able to sort it out. We were so tired and ended up sleeping in. The hotel was gracious with extending our checkout time the next day without extra cost. We ended up staying a second night so we could get a bit more rest and take in a Tiger's game. It was great. The uber was about $60-70 to the city so that is something to consider if you plan to use this as a home base for sightseeing without a care. The kids enjoyed the pool and the large atrium style hotel with natural light and tons of space was a great place to hang out and relax a bit. The staff running the breakfast buffet was also friendly and provided some nice coffee. Overall an excellent experience. I wouldn't hesitate to recommend this to other weary travellers who want an easy, comfortable rest.

Because it wasn't clear if our booking.com change of date was in fact acknowledged, I was concerned whether we were going to be charged for not showing up. This is how I read the booking.com email. I did not need to worry as the hotel only charged for the night I stayed. However, it was at a slightly higher price than what booking.com offered.

Everything is fine, I’ve been going there for about 13 years now. Lady at the front desk, Taylor was so professional and perfect! Bartender Brandon was super. In town for HS reunion of a grandson.

I liked everything except, I still don’t understand about the breakfast buffet costing $22 additional PP regardless if you are a guest or not, and the coffee $3 plus tax without the buffet. I thought it used to be a way lower rate for guests of the hotel, so that was too bad. I’ve had some great breakfasts in nice airport area hotels for no extra charge, which starts the day off right …. the food was not as good as last time I stayed, I ordered a salad the nite I got in, fried chicken little bits were way overcooked. Next time I’ll order a BLT!

The hotel staff were very helpful, caring and pleasant. Room was clean and perfect.

Had dinner in the restaurant in the hotel and service was extremely slow. Waited over 15 minutes to have someone greet me and take my order of a simple salmon salad and waited 45+ minutes for it to be delivered to my table. I recvd no notice of delays and the only contact with wait staff was to bring me a large bottle of water 30 minutes into my wait. Restaurant was not even half full. I nearly cancelled the order, but had a 3 am wake up call, so this was my only option other than walking across a very busy road to a fast food restaurant.

Check in was smooth. Clean and comfortable rooms. Close to the airport and rental car return zone.

I was double charged. Not just a pending hold but both the Booking and hotel charges went through. I called the hotel and spent 20 minutes on hold getting it sorted out. They apologised and said they would fully refund me, minus a $5 “tourism fee”. I laughed, and requested my FULL refund as they already received the “tourism fee” on the first charge. The staff member seemed surprised I wanted my full refund. BANANAS.

This is a very nice hotel. I've stayed there many times. Good staff. Very clean rooms. Updated. Quiet. Had to have maintenance visut and ...whoa did they get there fast. That was a pleasant surprise. Late chk out....noon. odd to see these days

The food. They don't serve alcohol until 4pm. But a bar is there . The room service will fix stuff,VERY LIMITED ,but, you have to.pick it up. Odd. Not enough towels in a dbl room.

It was Christmas evening and we used it as a overnight to get to the airport early the next morning, the 26th there was one bartender and one Cook and it was busy as can be but the two of them just cranked it out and should be commended I did let them know they did an excellent job and I did let the front desk know as well. They kept it all together and kept it flowing even though it was just the two of them. I hope they get kudos from their bosses.

I had two nights in Detroit and the first hotel I chose was kind of horrible. No names! But it had no amenities and I was tired after my flight and wanted dinner and a glass of wine but they had nothing. I was supposed to stay there on the way back from Canada, but I switched to the Sheraton and was much happier with it. Nice dinner, nice glass of wine, good nights sleep. Very good.

Our flight was delayed and we had to book an airport hotel last minute -- fortunately, this was a solid choice. It had a 24-hour shuttle service, and we didn't have to wait more than 15 minutes for it in the middle of the night. The room was clean and spacious, and the bed was very comfortable. It served our purposes!

Our room was clean, but the hallway pretty obviously needed a vacuum.

Open, good condition, good food.

The pool is very close to the lobby and primary restaurant. There were several young teens loudly playing making conversation over meals less comfortable. They weren’t bad, just playful. The parking was a bit of a pain as you needed to use an app to register your car. I suspect they have problem with people using their parking and transportation but are not guests at the hotel.

Overall great experience. Room was nice, it was quiet and the pool was a perfect temperature and hot tub was nice. The only complaint was that they charge 10 dollars for parking. They rent the lot out to non guests so there were almost no parking spots to park. They do not offer room service or if they do they did not have a menu in the room.