Excellent interactions with the entire hotel staff! They are professional, knowledgeable, polite and friendly! The room is wonderful! Spacious, clean and everything you expect from an exceptional hotel. Delicious FREE breakfast that has actual sustenance to it. There’s literally something for everyone. This location is close to everything in driving distance for those like us who aren’t extremely mobile. Great facilities and EXTREMELY clean! Bed comfortable with plenty of pillows. The 3 in one couch and ottoman are a great bonus in the rooms. If you’re short like me you will need to use the ottoman while sitting on the couch because my feet didn’t reach the floor. Terrence and Hannah were phenomenal!

Be cautious when pulling into the parking lot because there’s a limited space when coming to check in.

My first impression was the amazing cleanliness and smell as I entered the hotel. I noticed fresh lemon water at the front desk for guests to enjoy. The check in process was smooth and I appreciated the front desk associate's positive attitude. She also doubled as the bartender and made amazing drinks too! I was blown away on how quiet it was in and outside my room. THANK YOU for the nice sound barrier walls. The next morning I was surprised by the amount of children with their families especially since the hotel was so quiet. Bonus: The breakfast was really good and plenty of options to choose from. The coffee was HOT and amazing.

I really have no complaints but the only thing was the pool area was out of order and it would have been nice to relax by the indoor pool. Hopefully that is fixed soon.

staff was excellent. room very nice, even exceeded expectations. two small issues--you are asked if you want the room cleaned, a strange question since daily cleaning is the basic but apparently not in this hotel. Consequently, and due to a misunderstanding, the room was not cleaned during the five nights stay. Another small matter is the location--getting to shops was easy since downhill but getting back is a steep climb that not everyone can undertake. Otherwise, an excellent stay

could not quite understand the logic of cleaning and not cleaning rooms.

The staff was fantastic. They were welcoming and efficient. The breakfast was very good (typical buffet style but with some "elevated" choices. The location is excellent. A short drive from most of the Kansas City sights and about 4-5 blocks walk to the "Plaza." We spent 2 weeks here while visiting our children. I believe this was our longest stay in a hotel so we were a little apprehensive but this worked out very well. We will definitely stay here again.

I really can't identify any shortfalls for this hotel.

Suggest creating signage and a separate check-in lane for those checking in. It’s really frustrating when you are returning to the hotel and wanting to access the parking garage and someone is parked blocking the middle of the driveway. A simple sign directing those checking in to stay to the left would alleviate that issue.

Staff were exceptionally nice. Breakfast was very good. The location was great, close to the Plaza and Crown Center. Parking was very convenient.

Heavy “barn door” to the bathroom was cumbersome and a little noisy to open/close while spouse was sleeping just a few feet away. - a bit of a pain. A regular door, while less stylish, would have been better.

Breakfast was satisfying with many choices - nothing fancy but good. The location was just right for me. Clean and pleasant all around, with a comfortable bed. Very nice front desk staff. The workout room looked great, but I didn't use it because I was dealing with a head cold. Since I ended up staying in and resting two days of my trip, I appreciated the headache remedies and food available for sale in the lobby (canned soup, Lean Cuisine, chips, candy, etc.)

Parking is a little tricky in the lot due to space and angle of spots, and it's hard turning to go down to the lower lot when the lot is full (and no room to back up). I came very close to scraping the side of my rental car and needed two people to help me maneuver out of a tight spot.

Rooms were nice, comfortable, and large. Bed was comfy. Super friendly staff, clean hotel throughout, and convenient location to all that Westport has to offer. All staff that we dealt with were friendly, especially the front desk staff.

Other reviews mention parking being an issue. I went in understanding that there was limited selection (a small lot in front of the building and a small garage below), and also that it was going to cost me $15 to park my car. Knowing that, I had absolutely no issues arriving earlier in the evening and securing my spot for the night.

I stayed in a King Suite, and it was incredibly ample and comfortable for one person - there was a couch and living area, a large desk, and the bed was extremely comfortable.

The parking garage is not free - it’s $15.00 / night / vehicle, and it’s fairly small. Since I was road tripping cross country, my car was pretty full. I managed to find a spot in the very small basement garage, but would have been very upset otherwise - the listing makes it appear they have ample private parking at no extra charge. I found the last spot.

This hotel was the prime location for our stay. Close to the Plaza and KU. The rooms were clean and comfortable and the staff was very friendly. If you want to venture out and don't want to walk defiantly take an Uber so you don't have to find a parking spot on the Plaza.

The selection at the breakfast bar was lacking. The food itself was just ok for a hotel breakfast. I've had better and I've had worse.