This manager Ain canceled my reservation saying that the carpet had stains on it. When I asked her what stain she said she didn't know when I informed her the room was clean before I left and if there is a stain can you tell me what it was because we didn't have anything that would leave a stain she said she doesn't know .How can you ban me from a hotel and not tell me what is the reason .When I got to the hotel the where stains on the couch and the tv was not working properly overall she gave me a bad room then tried to blame me for it. She would not even say what kind of stain it was sounds like she needed to make up a reason for me not to stay

The hotel staff were accomodating and friendly. The hotel itself and grounds are beautiful and seem well maintained. The hot breakfast was great with new selections each day. The pool and fitness area were the nicest we have ever been at and been able to use. There was plenty of parking and located near a lot of restaurants and shopping. We will definitley stay at this hotel again.

The room was nicely appointed, but the sofa cushion had tear in it and one of the lights in the sitting area were out, The mini refrigerator would always tilt forward when you opened the door, but overall we enjoyed our stay and could deal with these minor issues/inconveniences.

Our room #628 was quite big for us 3 people. Especially our daughter was moving in the college dormitory so we had to buy lots of things for her daily life & she needed a big space to sort things with some suitcases. The location was very convenient to access for the shops even by walk and also easy to drive around in Garden City. Breakfast included is a plus. Maid lady was nice & friendly.

One of the elevators was out of order and never had been fixed during our stay (8/21-26) so we had to wait for a long time but still it was acceptable.

Rooms are nice, and lobby is attractive and seems pretty new. Front desk staff is very friendly. Breakfast is consistently excellent! Doors to fire stairs are well marked.

One of two elevators was out for my entire multi-day stay, leading to overcrowding on the other elevator. Management should invest in a maintenance contract for elevators to get faster service. Also, I found the water in the shower irritating. (The hotel is built on old manufacturing ground.) Maybe management could invest in a whole-hotel water filter?

If I’m going to be completely straight we could all moan going into these places the room was comfortable and spacious there was issues with broken tiles in the bathroom however the staff and location more than made up for it also the WiFi was very good and very strong location was great swimming pool was also very good

The tiles in the bathroom was loose and had bad edges but this would not put me off rebooking staff are more than helpful

Calm safe place, check out at 12, swimming pool 10 am to 10 pm, free breakfast, very big and clean room with fridge and coffee machine..

Fire alarm at 5 am by accident. No apologise and no info from reception what is going on. Elevator temporarily out of order due to that still at 10 am. We were at 5th floor. Troubles to get to swimming pool. Was closed at 9 pm already and in 10 am I had to request several times to open it. We choose this hotel mainly due to swimming pool altough it is far from city center and JFK airport so the public transport and taxi to hotel can be expensive.

Cleaned and convenient to where I need to go

The lady at the front desk who works the 12 midnight shift. She wears glasses and have two nose piercing. I checked out on the 13th and was trying to reach a manager for three days so I could report her. I am still trying to reach someone. I have never meet someone so rude . Another guess had the same issue with her. She is studying I guess for another career because she had her books in front off her. She is really bad for business. It’s so sad to see everything was great about the property including the other staff and this one person on the late shift can put a bad taste in your mouth.

It was nice and cleaned, the location was fantastic,beside the whole food Market,close to Walmart, in fact shrouded by all facilities, such as Markets, Restaurants. Staff were very friendly. Breakfast was excellent, rooms service, Parking lot were excellent.they didn’t charge additional fees. Thank you Hyatt …

The staff were very friendly and polite. The 2 queen beds with lounge area was a great size for a family. The location was amazing with restaurants, malls, shopping outlets, and outdoor activities. Can't say enough about the location! Also, Westbury is calm, clean, and just reminded of us of home in Cambridge, Ontario.

The pool does need to be updated. Seems there are a few ongoing mechanical issues. Weight room is pretty basic but does the job. Our room was okay....what you would expect at this star rating, but again, small touches like the quality of toilet paper (1ply) tissue paper (1 ply), blankets( thin...think top sheet), and hotel products were all on the low economical side. Just go to Whole Foods (across the street) and get your products!

The room was clean and quiet, I loved that. The bed was comfortable. The staff at our check-in time was very sweet. Breakfast was really good. The breakfast staff was excellent!

At checkout time on Sunday 4/28 my husband and I wanted to rebook for next weekend. The young lady at the desk at noon wasn't pleasant at all. Her attitude actually made us go to another hotel to book our stay for 5/3 and 5/4. We booked something else in the area that received great ratings also.