Check in was quick and friendly, with parking right behind the building (first-come-first-served basis, we got lucky). The hotel was clean and quiet, and felt safe. Easy Uber pick up right in front, with late-night snack food for sale in lobby (frozen pizza, candy, chips, Ramen, though McDonalds is right next door, as is BP gas station). Nice hot water, comfy beds, even the sofa bed. Eggs, sausage, bacon and bangin' cinnamon rolls for breakfast. Will keep this hotel in mind for Manhattan/Brooklyn events in the future!

No complaints, and I'm I pretty picky person!

Because I was in a jam with a cancelled flight and choices to stay were few, I was happy to get a room at a Holiday Inn Express because I know they are reputable and dependable. It was in a convenient location to the airport (by taxi) and into the city with a public bus shuttle and train. Staff was helpful in providing directions to the bus and the train route to take. They also suggested places nearby to eat.

Shuttle bus to and from the airport (La Guardia) and a listing on available hotels in the area.

When we arrived we were checked in by a gentleman named Christian he was wonderful very friendly and very accommodating. All our needs were met room was wonderful we got the top floor and it was very quiet and peaceful considering it was in a busy area. Located close to just about everything plenty of free parking which is a huge plus and disability accessible

Nothing

The hotel is great. It's clean, modern with very helpful staff. I had a very comfortable stay and will definitely stay at this hotel again.

The hotel is great for short stays. I was visiting my family since I grew up in the area. The hotel is in the perfect location for me but for visitors or tourists, it may be out of the way. The price her night was a little steeps at $150 or so. If it could go down to $110-$120, that would be more of an incentive to stay there.

I liked that the gas station was across the street.

My room was in the cellar and at 10pm with my tv still on I could here carts being pulled up and down the hallway. I requested a room change and thankfully they did. There were alot of trucks parked on site and on the street in front of the hotel. Didn’t find parking when we arrived. I didn’t like the location. On one end it seemed like it was in the middle of residential but when we found it it seemed more like industrial.

Folks there are very nice. The space is generally clean and orderly. The parking lot is small but we were able to get a spot. Room was clean and comfortable.

We were at the same hotel in early June and 1 of the 2 elevators was broken. It is still broken. This means riding up/down potentially with garbage, etc. I would prefer, given how much any hotel costs, to not have to do that. And when busy, having only 1 small elevator is ridiculous.

Place was center where the places we need to go! location was good! breakfast incluid was a bonus thanks so much. parking space too. we didnt use our vehicle all the time but we had access to public transportation. very good

just the fixing room in from our room we were 304 so was a day or night that were fixing! but didn't take it to long.

Very nice room, nice amenities, overall clean and looked maintained well and decorated for holidays. Higher than standard trim of room, comfortable bed and pillow. Nice to have microwave and fridge. Better than expected breakfast-breakfast staff was nice and helpful to our family. Location pretty close to downtown. Felt safe. Personalized welcome message on TV nice little touch. Fitness room looked nice and clean but did not use. Ice machine better than expected. Liked that front desk had small amount of complimentary feminine products-need to add some in store as well.

We got the last spot in parking lot on Friday night. Worried about no parking or parking on street in kind of iffy neighborhood with graffiti. Staff was helpful about going out to make sure parking was okay. Needed to wash clothes but washer coin tray wasn't locked so couldn't use. No follow-up by staff on if it was fixed. Appreciate the thick toilet paper but didn't expect it to clog high efficiency toilet-needed to ask front desk for plunger which was provided promptly. About an hour before check out our keys were deactivated which was a hassle when trying to pack up. Some of breakfast food was weird texture. No public transit super close, we didn't want to risk the walk, 20 min uber to Manhattan.

Wonderful!!! From the check in! The hotel entrance was super clean! I felt at home! The room and bathroom were SUPER clean. Speechless!!! Breakfast “Very well” served! VIP service. I've never seen anything like it!!!

I have nothing to ask for to improve!! Because it EXCEEDED all expectations!

Very warm welcoming, everyone was polite and helpful with directions. Room was clean and you wouldnt leave breakfast on an empty stomach. Mac donalds are in the next building if you need a fast bite during the day.

If you chose this as a place to stay while visiting NY, you will need to take a cab/uber or bus to a metro station and then go to Manhatan.