I'd like to say thank you to Frank the security guard on Sunday night, he was so helpful, made me feel safe, went out of his way to help, polite, can't say enough good things about him. The room was perfect as always, much better stay than last time. Love the safety and rooms so we booked again in a week!!!

We were right in front of elevators, so it was very noisy for my Mom sleeping in living room pull out bed/couch, but was fine in our room. And someone's dog pooped right when our dog walked in & we got blamed, my boyfriend saw the poop as he walked in, very embarrassing.

I was worried by reading the reviews but hotel is very good. Heating is good and area is close to market street. Although a few homeless people were sleeping on the street, but this is common in this city. Breakfast is good although they can introduce some vegetables or salads and should have bananas. The elevators were working fine. Beds are fine and comfortable. Room has coffee makers, refrigerators, microwave, large tv, iron.

1. One old lady working in check in guest should improve her attitude towards guests. Other employees are very nice. 2. They take $200 deposit which is too much.

Property was central to everything we needed to do. We were travelling without a car so everything was in walking distance except for basketball game which we got an Uber to.

They advertised a guest laundry on their website and bookings.com and there is a sign for it in the lobby. As we were travelling for 6 weeks, a guest laundry is something we always look for and base our accommodations on. The guest laundry has been permanently closed and we had to walk 2 kms there and 2kms back to a laundromat.

Central to everything in the city ..everything you wanted to see was relatively within walking distance . It's a very cultural city. I saw a concert there on the Fri..Dream Theater in the Met .plus then the added fact that philadelphia eagles won the super bowl ..bit of a great time to be over there

Not a lot really..with every big city you are always going to have for and against but I am not going to dwell on that ..I found the people I acquainted very friendly indeed

The breakfast choices for Manny, and very good quality. The front desk staff was very friendly, very helpful, remembered your name, and welcomed you like family. There was a fire alarm that went off at 1 AM, and the staff was very professional, and everything was well managed.

Information about the PHLASH bus and other transportation around the city was not available. Those flyers would have been helpful, but we’ve learned about them at the Independence visitor center.

The location was amazing and the room itself was perfect for what we needed.

The valet situation was a mess. They told us we needed to use the valet, and then half the time that we needed the service, there was nobody in site. One of the times we just needed to get something out of the car and they brought the car to us and made me drive back around to the back of the line to get it re-parked instead of just letting us go to the car. Additionally, our tv did not work the entire second day and they tried to send up maintenance at 11pm after we were in bed. We also tried to eat in the attached restaurant and were completely ignored for 20 minutes (after telling the bartender that we were there to eat) before we just went somewhere else.

We loved the location of the hotel. We drove to get there, but while we were getting around the city, we were able to walk or use transit which was no big deal for us because we live in NYC and do it all the time. The beds were comfortable, the shower was great. It was nice and hot with a spa like shower head and no drain clogging which has been experienced in some hotels. The staff was super friendly and accommodating. I loved the breakfast staff. They were very sweet.

There was some hair on the towels and the floor of the bathroom, like a couple of strands only, but still there. I didn't like that there was no parking lot for the guests of the hotel. They had valet service that was $47 and change per night. Too expensive in my opinion, but we found a parking garage like 2 blocks down (about 7 min walk from the hotel) that only charged $12 a night on weekends. A much better price and safe location.

Breakfast buffet exceeded expectations and was always clean and well stocked, as was coffee which is always important! Our room was clean and everything worked properly. The location was directly across the street from the convention center which was perfect for out trip.

The cost of the stay. I do understand this is an industry wide challenge and the price of everything seems to have skyrocketed. However, had it not been for a promise to take my child to Philadelphia for a weekend with his friend, there's no way I would pay that much for this type of hotel room again.

The hotel was centrally located and was easy to reach the touristic sites by foot. Chinatown is also close by.

They provide breakfast but they did not make a restock of food in the last 30 minutes, so the ones that came to eat in the last 30 minutes had fewer options (no hot breakfast available). Furthermore, they started cleaning the breakfast area before 10 AM. As such, if you'd like to have all the breakfast options and enjoy your breakfast, I suggest going early. There are elevators, but you have to wait a few minutes before they arrive. Using the stairs is not possible, as such everybody is obliged to take the elevator and wait even if they are at the first or second floor. The parking is quite expensive ($57/day). There's a valet that takes care of parking your car and bringing it back to the hotel when you need it.

The rooms are nice, spacious and clean. We love the location with it's close proximity to the Convention Center, Chinatown and Reading Terminal Market. The breakfast is a great bonus, pretty decent selection for a free breakfast and gets replenished frequently.

Street parking is a challenge, but that is not a fault of the hotel. Homeless people sleeping and congregating in the nearby passages - again not a fault of the hotel. I believe there is a homeless shelter nearby. It didn't bother us but I know there are people that might be a bit sensitive about it. One just has to be a bit street smart and aware of their surroundings.