Very close to all of our planned activities. Staff was very friendly, actually changed sheets everyday. Shower was good and hot, never got cold on us. Hot tub and pool area was very clean. Loved the rose quart boulders out front front, those had to cost a pretty penny to get.

The room I felt was a little small. But I went with price, not comfort. The doorknob is wore out, and the key can be removed while turned, which leaves the door unlocked. We tried to duplicate that result for staff, and of course it only functioned as it should lol. The ice machine doesn't work.

The property is perfectly located. It is the start of the Custer downtown area. We could walk to every restaurant and there was one literally 15 steps from the motel. The staff was so kind. Our car broke down and we didn’t know how long we would have to stay. They kindly blocked our room for us for 2 weeks. Thank goodness we didn’t need the 2 weeks. Just 4 extra days. They were fabulous. Don’t hesitate to book here. You will not be disappointed. I wish I could give them a million stars.

Nothing

Great location. So many places to go within walking distance. Late afternoon/early evening you would just see people walking around town. Everything was local to town, no fast-food chains which gave you a chance to experience mom and pop shops. The pool was bigger than most hotel pools, with the hot tub and sauna it made for a very relaxing time with the family.

There was a distinct smell in our room which we could not figure out. But we were only in the room at night so did not feel the need to complain.

Room was dated but clean and had the facilities that we required. Housekeeping staff were very good, exceeded my expectations with changing linen and towels etc. When we checked in, the man on the desk, possibly the owner, couldn't have been more helpful. We have never been to Custer before and after checking us in he suggested a couple of things that we might like go check out. We obviously intended to go to Mt Rushmore and to The Crazy Horse memorial site. However he suggested travelling on the Needles road and the Iron Mountain road if going to Rushmore. To go that way we needed an entry fee for the Custer State Park. It was the best $20.00 I've ever spent on sight seeing anywhere. Sensational and awesome are words that still don't do it justice. We were very close to the attractions that we wanted to see. The town also had everything we needed.

I said the motel is dated but realistically it was everything we expected and a bit more. The staff make it so. We stayed at a Ramada in Niagara, where there weren't even any coffee making facilities in the room or at the reception/Unwelcoming area. There staff tended to look down there noses at you. Totally different to the Chief Motel. Refreshing to engage with people who know what guests want.

Easy and efficient check-in. Room was upgraded. Manager provided good info re dining and attractions. Clean and comfortable room. Lots of towels, pillows, lighting, outlets, and toiletries. Good shower. Room included dining table. Assigned parking just outside our room which was nice. Refrigerator w/small freezer provided. Good restaurants in area and within walking distance. Good WiFi and TV. Good heater. Digital clock included. Good bedside lamps provided for reading. Really liked this property.

Bathroom shower door needed to be cleaned as mold was forming. Also, shower floor was slippery even though several rubber strips were provided. If not more rubber strips, then perhaps a rubber mat should be included. Non-smoking rooms had chairs and ashtrays located immediately outside entry door. Would have preferred a smoking court be provided away from non-smoking rooms.

The hotel was centrally located to all the places we visited which was fantastic. There was an assigned parking spot for our room. The pool, hot tub, and sauna were great. The staff was very nice and they helped suggest places to eat. The food was fantastic.

The shower and toilet were outdated but that is a nitpicky thing that did not affect our stay.

Management was very friendly and hospitable. I loved the pool and hot tub which were both crystal clear and clean. I took full advantage of both after days of being on the road site seeing. The bed was comfortable and the room smelled nice and was very clean. A nice feminine touch as the bed had a really nice country-style quilt on it and the room had nice artwork. Very pleased!

The toilet seat needed to be tightened down as it moved a bit from side to side when you sat down. But nothing major…

It is located southwest of most Black Hills attractions. The staff is so friendly, helpful and will to make your stay the best. There is no breakfast but cafes and coffee shops in town. The town is walkable with restaurants, fast food, bars and places to buy food items. I will defiant stay here again when in the area.

The Chief Motel was everything I expected it to be and more. Staff was extremely friendly and went above and beyond to be accommodating. Rooms were very clean, and the housekeeping staff was excellent.

The only thing I would suggest is a new showerhead. But it wasn’t anything that was a dealbreaker.

The hosts are super nice! They provided me with a lot of useful information when I traveled in Custer. The bedroom and the bathroom are spacious and super clean. The bed is so comfortable! The location is so good and safe as well! I should’ve spent some time taking a walk in the town by staying in such a lovely motel with great location. Close to the motel are the gas station and the Family Dollar. Will definitely stay here next time if I visit Custer! Highly recommended!