I liked the size of rooms, very clean hotel, nice pool for kids, the location was great not far from anything me and my kids wanted to do!

I didn’t like how when I got there they told me about a $100 holding fee which was fine the problem was they don’t tell you is that you only get $40 back the other $60 goes for parking( I thought parking is free at a hotel unless stated otherwise)

the beds were very comfy and the location of this hotel is amazing! the view from the 11th floor is just gorgeous. it’s off on its own and i like that because it’s still not too far away from the main strip! the bar was nice, bartenders were friendly and the drinks were great. the pool was really nice, we also grabbed some pizza down by the pool that was good. staff were friendly and helpful. the place was clean. parking wasn’t a problem nor were elevators/ wait times. it’s pet friendly which i also love! (although we didn’t bring a pet.)

there were a few cons. we were on the 11th floor which i love but i had to run the water for 20 minutes at 7am to get the hot water on. the ac was leaking pretty bad when it was turned on. it caused the balcony to be slick. there are a few things in the room that probably should be upgraded. the refrigerator for one which made a ticking noise all night long, from the time we got there to the time we left. i also wish there was a microwave in every room, not a huge con but i personally didn’t want to leave the room everytime i wanted to heat something up.

We loved the pool, hot tub, and water slide. We really enjoyed the cookies they gave us and the Christmas decorations. I liked that the trolley bus came to the doors. The beds were firm but comfortable. The mountain view room was very nice and we loved being on the top floor!

I didn't like that the pool wasn't staffed. Our 4yr old was nearly seriously injured by a group of unsupervised teens. Thankfully, we stay very close to him. He came down the slide, and as his head started to pop up, multiple teens came down the slide at one time and landed on him, which terrified him and scared us. I've pulled dead children out of water, and it sent me into a spiral of ptsd episodes. He cried and became scared of water (we live next to a lake where he swims daily in the summer). Thank God we always keep his life vest on him, or it could have ended very differently. The room was nice except for all the Asian beetles in it! There was a lot of chipped paint on the walls, like chunks ripped off.

We loved the family suite. I had no idea this was a thing and my kids loved having their own space! It did have some trash left from the last people who stayed there but other than that the room seemed to be clean! We loved the pool area. It had a space for littles and then another for older kids and adults. I really liked this and didn’t have to worry about my kids going to the deep part while playing. We loved the views and the beautiful lounge area! It smelt so clean when you first walked into the hotel.

My main problem was the omelet cook for breakfast. He had said some uncomfortable things to me and made me feel very uncomfortable to even go back up to get more food. And that you have to pay for breakfast. I feel like some parts of the breakfast should come with your stay. But it wasn’t a terrible price.

Beds were good and location good!

Furniture in room a little dated, toilet / shower area small. Having to pay $15 dollars for parking is TERRIBLE! You can stay anywhere in Gatlinburg or Pigeon Forge and not have to pay for parking. Don't like the pet friendly part either. I used to stay there every year until they made it pet friendly and stopped going there because of it! Thought I would try it again but I do not like dogs in a hotel and don't like paying for parking! Will stay somewhere else next time!

The hotel was delightful. The pool is very nice and open late which was great after a long day. The room was lovely and spacious. The staff were all efficient and friendly. The location of the hotel sits above the city which not only offered a great view, but allow us a spectacular view of a rainstorm which we actually sat above (spectacular).

The entrance to the road up the to the hotel is not well lit by night; one can easily miss the "vere left" direction on GPS because of the lack of street lighting.

The view was amazing, the location good, especially the trolley route, the bed was comfortable. The breakfast bar was ok, not bad but not outstanding, we did not try the omelet station, the staff at the restaurant were very nice with the exception of the one refilling the buffet, he was rude about the gravy top that was malfunctioning. We ate at the The Vista Grill for the evening meal, it was fast service, staff friendly and the food was very good. We got a pizza at Salamander Cove near the pool, the menu was very limited and not what was advertised, but the pizza we ordered was hot and good. The pool is great for every age level. The hotel was clean, the lobby spacious, parking was a breeze, and once again, the trolley service was a good choice.

The pillows need to be firmer, once you lay on them they go flat.

About the property everything is very good, the cleanliness, the location, the transportation to go to the town, the view of the mountains from the balcony are stunning.

The only 2 things I didn't like is the attention at the front desk, I was attended by a man named Matthew with a bad attitude, I told him that in the application he does not mention that there is a charge for parking per night, and that the fee of the dogs on the website was $35 per night, and he was very rude answering that he had to charge that. And at the restaurant I had an incident with the food with bone in the salmon fish, I put a report and they told me that they were going to call me and they never called me. They have a staff that does not care about the well-being of the customers. There was only one person from the restaurant who was interested in me and I tried to help me, her name is Lesbia Paz.

The area was great we were close to town. I like the high mountains. We were able to stand in the park lot and seek the Smoky Mountains. I love the food. the atmosphere and the pool was just right for my children. Everything was super great and wonderful. Watch out if you like heights the elevators are great but if you don't just turn your back to the window and just take the ride all the way up to the top it is wonderful this is an amazing Hotel.. Do take a driver behind the hotel. The atmosphere is out of sight the waterfalls are wonderful the drive was excellent you will get a chance to be part of the Smoky Mountains atmosphere. But do look out for the Bears because they are all around the area. I left a couple of pictures for you to see..But don't let that defer you from renting this hotel because it is amazing.

There was nothing I did not like about this hotel. But there was just one little incident. When we were at the bar it did take a little longer. for them to wait on us. But outside that everything was excellent. I would definitely recommend this hotel to anybody that would like to come and stay in the Smoky Mountains. .

Pool was lovely and entertaining for kids, restaurant food was good. Free public trolley service directly to the door was very convenient, also within a mile from the main strip. Wonderful view at the edge of the Smokies with no nearby developments.

Despite being pet-friendly, dogs were only allowed within a small outdoor area. My 75 lb German Shepherd easily escaped the room requiring day boarding services. Staff were totally unprepared and unhelpful with this. No EV chargers on site and staff were unaware of the closest location. No balcony furniture. Terrible kudzu overgrowth all over the property should be addressed (invest in some goats!)