The staff was very friendly,professional and helpful. We enjoyed the pools,however the hot tub was extremely hot ( I know it's a hot tub it's suppose to be hot but that was very uncomfortable)We enjoyed the adult only time from 10-11pm.The rooms were a nice size and the bed was comfortable.

We didn't like being in the room right across from the inside pool. It was very humid and we could hear the kids screaming and playing early in the morning. The lightning in the room was not really good.The breakfast was terrible for 12.00 dollars a person.

My kids loved the pool! Water temperature was perfect, and overall the pool and pool area were very clean. This hotel is close to the Space Needle, so pretty close to everything downtown. Our room was exceptionally clean, and the beds were the comfiest I think I've ever lied in! I slept great our whole trip. This particular room had two queen beds, two pull out sofas, and two full bathrooms, two balconies, and it was perfect for our family. I was very happy with our stay and we're leaving in just a bit, sad to leave. We will definitely be back to this hotel! PS- I always want to know the parking situation everywhere I go, and there was ample parking here, we never had any issues finding a parking space!

The only downside was that if you wanted breakfast, there is a breakfast buffet that costs $12 per person. I did get a chance to see the buffet and it looked well worth the money, but I wish they at least had a little area with complimentary coffee and pastries.

We had a wonderful stay at Glenstone Lodge, perfect for our one night stay. The room was quite large as well as cleanly, the lobby area was even nicer than the pictures online show, and parking was very easy. We were immediately greeted at the front desk by John who was the friendliest man. He printed us out a guide to dealing with the bears in town as well as a coupon for places to eat. There was also a shuttle that took you right to the restaurants that were on the coupon which was helpful. Nonetheless the walk to the main street was not bad at all, it took us about 15 minutes to walk. We had breakfast at the in hotel cafe and it was quite good as well. Definitely would recommend to anyone and would stay again!

Our room overlooked the pool. The location was nice. The staff is very friendly. I left a necklace in the room and they are shipping it to me. Very pleased with that.

The rooms are very outdated. The bathroom was so small, that staying in it after showering is impossible. The Pool needs more for kids, like a slide and a hot tub for them. I wasn't happy that our grandkids weren't allowed in the hot tub, especially under my supervision. Should remove carpets in rooms.

We loved the feel as soon as we walked in. Lee and John welcomed us with smiling faces. The inside pool with hot tub was amazing!! Our sons favorite part! We loved it so much Ursla and Angel informed me we could get a repeat discount and we stayed a extra night! Also all the housekeeping was AMAZING Heini (I believe is how you spell it) and Celina and all who helped find our sons blanket in the laundry are the best!! We will RETURN

The room needed to be vacuumed a little better under the beds. And in our 1st room the commond continued to leak water in the floor.

The lodge it's self is beautiful! The pool is breathtaking. We came down for a small friendscation and it was great! The hot tub was hot, The indoor pool was great and also heated. The lower pool goes to 4ft and the upper pool goes to 9ft. Our room was clean when we arrived and also the air already had the room cooled down, so that was great as well! The outdoor pool was nice and clean also and the grounds of the lodge is well taken care of its also in walking distance to the strip which was perfect for our day on the strip! The staff was fantastic and so helpful and also funny, they make you feel more like family then they do a guest. This was one for the books and we will be staying here in the future!

The bathroom was a little on the small side so when you had the door closed it was a little claustrophobic, and we was not to impressed with the restaurant inside the lodge.

Great location! Very friendly staff. Loved the pool, and the cleanliness of the room. Liked being able to see bears from the parking lot.

Bathrooms are very outdated. Housekeeping never made our beds once the whole stay. Vending machines out of snacks and drinks. We loved the pool but wish the main lower level pool would have been warmer. It was quite cold and I can see why so many kids want to get in the hot tub. Last night there at 10:30 pm could not find any park g and had to park in the fire lane.

Very convenient location, just a minute to main strip of Gatlinburg and Aquarium by car or 10 min walk to strip. Hotel room is clean enough and beds are very clean/comfy. I normally bring disinfectant spray with me but didn't need it. We absolutely loved the pool, and the kids enjoyed it the most. Staff was very nice and easy to deal with. The parking is great because it's not near the strip! Bears are everywhere this year, BELIEVE them when they say to keep NO food in your car and LOCK your car!!! We had a tissue left by one of our kids in the truck bed, and they climbed in it.

Most families pick a hotel with a great indoor pool. This pool was amazing.. I just didn't like that they kicked kids out at 10 pm! If they would keep it open to all till midnight or 24/7, that would be great! Many families do activities during the day and don't get back till late. Outdoor pool is NOT heated. Hotel needs some maintenance but it didn't really bother us. Breakfast isn't free, a little pricey, and was drying out by the end

The restaurant prices was very reasonable and the fact that it was open until 11pm was very convenient. The indoor swimming pools are very nice and I also loved the hot tub even though it’s a bit small.

This hotel is described that it has free breakfast but actually you will have to pay for breakfast $10/person. That’s the only negative thing about this hotel because we planned to have free breakfast so we didn’t pack any breakfast items and it’s too expensive to pay $40 for breakfast every day for a family of 4.

Location was good with parking, walkable to main strip. Especially great for Roaring Forks motor trail. Good base to explore Smoky Mountains, Cades Cove, Pigeon Forge not too far away, likewise the trip over the mountains to Kuwohi & Cherokee. Comfortable clean room with usual facilities. Reception staff very helpful and friendly.

Weekend was busy with what seemed like hundreds of kids arriving so noise levels were high.