It was better than I expected! In the past I had not had good experiences with Best Western. I noticed this property had some good to great reviews so my daughter and I decided to stay overnight before an early flight. Much to our surprise we were very happy with our decision. We would stay again if we need to stay near BNA! Great value! Comfy bed! Clean!!!! SAFE!!!! Excellent water pressure!

Tahjmoy checked us in, she was very friendly & very knowledgeable. Thank you Tahjmoy! Ana was very friendly & Sweet, making sure we had everything we needed! Thank you Ana! When we went down for Breakfast, Adelina was very Helpful, checking to make sure we had Everything we needed, a Very Sweet Lady! Thank you Adelina! These 3 Women made our stay in Nashville So Much Enjoyable! They were ALL VERY HELPFUL & SWEET!!! We were on a Celebratory Trip, my Husband had Bone Marrow Cancer, he had a Bone Marrow Transplant & is now Cancer FREE!!!! We Hope you take care of these 3 Ladies because THEY ARE ALL EXCEPTIONAL LADIES & made Our stay there a WONDERFUL EXPERIENCE & TRIP!!!! THANK YOU KADIES FROM PAULA & DAVID in KANSAS CITY MISSOURI!!!

We Loved Everything! Everything was Very Clean & Absolutely Wonderful Employees!

Front desk staff was very friendly & helpful. Breakfast was good. Great location to the airport. Room was a nice size. A great stay! Would stay again 😊

Bed was a tad firm, only one elevator. Our check in night the floor in front of the elevator and the elevator floor itself was soaking wet. Assuming from the pool being right across from the elevator. Not necessarily the staff's fault, more likely a guests fault ( not drying off before exiting) I was just really worried someone was going to fall because it was VERY wet. This was only a one time occurrence and the remainder of our trip the floor was dry.

very convenient, very clean and comforting, the breakfast was very good, aEuropean Standards👍, the service at the breakfast room excellent, the shuttle to the Airport helpfull and outstanding.

The property was exceptionally clean, and my room was well-maintained with a very comfortable bed. The staff provided outstanding service, and I truly appreciated that the facility was entirely smoke-free—I didn’t detect even a hint of cigarette smoke anywhere on the premises. It was a great experience overall.

I do wish there had been more variety offered at breakfast. With many people no longer eating pork, it would be great to see alternative breakfast meats and a wider selection overall. Additionally, the road directly in front of the hotel is in need of repair. There’s a significant pothole right at the turn onto the main road. For the safety and convenience of guests, this should be addressed as soon as possible.

We were stranded at the Nashville airport around midnight due to snow storms. We selected this hotel because it was convenient to the airport (1 mile). It was surprisingly modern and clean. The room was comfortable. The breakfast had a variety of items and was well stocked when we arrived before closing at 9 AM unlike our previous hotel in Baltimore. The breakfast hostess was friendly and helpful. There was a small pool but we hadn't planned on this stop.

Airport noise in the morning which can't be helped; hotel shuttle ended at 11 PM and we arrived after that time. Taxi driver took advantage of us on pricing for a one mile trip; bed was firm but OK

The parking lot was well lit and well maintained. The outside was clean and welcoming. The receptionist who greeted us (Monika/Moni) was friendly and worked with us to resolve confusion over our reservation (my nickname on the reservation did not match my proper given name on my ID). The common areas, hallways and room including bathroom were all very clean, the couch and bed were both comfortable and in good repair. The fridge and microwave worked well, and the two televisions were an unexpected convenience. The breakfast was well-prepared and the hostess was kind and caring. The free WiFi signal was strong and the connection speed was adequate. The hotel is more than one would expect from such budget-friendly lodgings.

The mini-fridge and microwave are immediately outside the bathroom door - not the most sanitary location, although there is a wall segment between the appliances and the microwave. The in-room vanity sink was relatively slow draining, The in-room televisions did not support Netflix or Amazon Prime, We were unable to access the HDMI ports on the TV to plug our laptop into the TVs. We could not connect to the proposed in-room Cast connection for the TV.

Very well located hotel. Very easy to access Nashville. Very quiet place. Clean room with amenities such as coffee maker, microwave and refrigerator.

The employee who helped me at check-in was unpreparedt, took a long time to find my reservation, causing a huge line and was also very rude, not explaining basic things such as the location of the room, the pools and access to Wi-Fi. We stayed on the ground floor. I didn't have any problems with other employees The room overlooks the parking lot. We had to keep the curtains closed the whole time. The breakfast room does not have enough space to accommodate all the guests. On the two days we stayed we had to sit at the computer table because there was no desk available.

We had a room on the first floor. The room had a really high ceiling which was nice. The beds were very comfortable and also quite high off the ground. Even though hotel was near airport, it was very quiet. It was maybe a 15-20 minute drive to Nashville during rush hour traffic, so not bad. The free coffee machine in lobby! Excellent cappuccino, latte and many others to choose from.

The free breakfast was a nice perk, but didn't offer many healthy options (yogurt and cereals were very sugary). As others had mentioned, it was hard to find a parking spot at the hotel after returning late night from a concert.

Room was great, very clean and quiet. TV was a little small and the login for Netflix was not working, but that was not a big deal. There are a lot of fast food near by and enough parking.

Breakfast was a little "meh" the eggs tasted like they were made the day before, no turkey sausages, only pork, however, given this was included in the rate, I don't think it was a big deal. I had the waffles when I didn't like the eggs. So overall it was good.