The day staff was always very knowledgable and friendly! The breakfast was good and the gym had the basic things we needed. Also, the housekeeping staff was careful with keeping the door shut while cleaning for our cat.

The room cleaning could have been a bit more thorough - they didn't replace the hygiene kit and the bath accessories (shampoo, conditioner and soap).

Great location with an awesome view! There’s a trolly stop just a short walk from the property. Plenty of restaurants nearby as well as in the hotel itself. Super clean! Very friendly and helpful staff. The bed and bedding was very comfortable, felt like home away from home. The bathrooms are very nice!

The “Starbucks” in the lobby is not actually a Starbucks. But they do have drip coffee, and there is an actual Starbucks right around the corner.

The staff was very personable and friendly, I appreciated the shuttle service.

The brakes were being serviced on the shuttle and we had to get a taxi to come home one time. it was $40 with a $10 tip $50 total. Afterwards, The bellman told us to use lyft or uber. We choose lyft. It was really nice and cheaper to use them. $10 each time. So this was ok. We decided to stay at this location because of the shuttle to downtown CMA Festival.

I ordered room service and was told it would be 25 minutes. 50 minutes later I called and they said they were getting it ready. 5 minutes after that I received a call saying my pick up order was ready. I told them I ordered room service because my husband isn’t able to come down physically. I was told they would “try” to bring it to me. When I questioned the “try” she said “we’ll bring it!” Food was great besides that.

I loved everything about this property. It was beautiful inside, the room was clean and had plenty of towels. The restaurant/bar in the lobby had excellent service.

The Vanderbilt facilities behind the property were under major construction and it cut off the road in and out of the hotel. Only one way in and one way out.

If you want to be at Vanderbilt it doesn't get any better. Perfect location on campus and near shopping and restaurants, stadiums etc.

With the location it is a mad house. There were six visiting sports teams and entourage at the hotel. Getting through the hotel and to and from rooms is a challenge

It was so fancy, the staff was very friendly even though they were busy as heck. They did a great job of getting everyone checked in, so much so that I didn't have to wait in line.

It was a little expensive, but it was worth it

The location was great. Was disappointed in the shuttle service, which was a plus for booking at this hotel. Breakfast was delicious and excellent service

Shuttle service

I loved how clean and spacious it was. We felt very fancy.

The breakfast nook was confusing to find at first and a little tiny, but I’m not complaining because the food was delicious!!

I arrived 1 hour before checking time, it is the first time that I have paid an extra for one room that was ready