The room was large and comfortable. The hotel was clean, and the receptionist who checked us in was exceptional - friendly and welcoming, which is deeply appreciated after a long drive.

The walk-in shower (I had a suite) had no mat. I have a knee injury and the experience to shower felt dangerous. I had to send a member of our team out to buy a shower mat for my safety. The hotel seemed a little old. The suite was decorated in a mid-century modern style which was not very much to my liking, but this is just a personal preference.

Love this hotel. Have for years. Location. Cleanliness. Easy in and out!

ESPN didn’t work and my husband was so disappointed. They did make an adjustment in our bill which helped make the situation palatable. The only other thing that my husband and I both noticed separately was the slickness of the shower floor once you used the soap and shampoo. VERY dangerous. I was extremely careful - they may need to add a mat.

Clean with good amenities

When I went online to extend my stay, your website changed my requested dates to the next month. I immediately contacted the hotel and booking.com and informed you both of YOUR error I was given the run-around and I never received a refund even though I contacted you both many times. I’m very disappointed with both parties and will not use either of you again. You both were made aware of the situation through constant contact from me but you kept my money. Terrible experience!!

Beautiful pool and great location. The rooms were comfortable with a nice dedicated work space for business travelers.

There were some challenges ordering poolside, but I think that would go smoother for weekend stays. I enjoyed a mid-week stay and they still do serve around the pool, but you have to go inside to order.

I love having breakfast options, especially going to a conference are having meetings early. The food was excellent and the staff are very friendly.

It was a little chilly as an ambient temperature in the whole hotel but nothing that deeply concerned me. The hard part for us was we wanted to explore Austin a bit more and it was a little removed from downtown.

The atmosphere was nice. The outside sitting.

There was a lot of maintenance that needed to be done. Bad ceiling tiles, drywall damage. There was hair in the bathroom vent.

Towel refresh was superb. Whenever we needed more coffee someone was up at our door in minutes. Staff at front desk were very friendly. The pool always had water and towels. The gym was sufficiently equipped.

Not applicable. We were very satisfied!

The breakfast was great. I had a great cappuccino and a very tasty bagel, egg and ham sandwich. And dinner was also good. I was availed myself of the shuttle to go shopping nearby. The shuttle to the local area was a great bonus.

1) I like how friendly the staff at the welcome center was 2) The rooms are so clean

There was an employee in the restaurant, it was really busy and I understand that she is frustrated but she was really rude.

Breakfast pretty normal but the salsa was awesome +. The elevators were the smoothest ever. Carpet in room felt clean on bare feet. Some hotels floors make your bare feet cringe. Bed comforter was comfy.

This is not on you but myself. I sleep in an adjustable bed due to an adolescent injury that was never properly addressed but I didn't know back then. The first night anywhere is always brutal. King pillows look plush but collapsed and had to tri-fold them.