The staff was great Josh and Genesis went above and beyond to exceed our expectations

Well it’s a shamed that you have to pay to park your vehicle and then for VIP parking it was 45 dollars it’s sad they don’t provide parking for customers on top of that the location was great the only thing that me and my wife didn’t like was the fact that there was too many homeless people around the Hotel on top of that there was a bunch of drug use around the Hotel and drunks also

I liked the friendliness of the staff and the hotel in general. The breakfast had lots of varieties of foods and flavors. The hotel is very well located in Dallas DBD

Probably I would say, that the hotel was doing maintenance on one elevator, so we had to wait a bit for our lift to the room, but that is nothing major really. The hotel is Fantastic value for money

Hotel was very clean. Check-in and Check-out was easy, fast, and smooth. Receptionist were very professional, nice, and helpful. The rooms and bathrooms were very spacious and big. Had most amenities needed. Located close by a lot of top places/areas downtown. Lots of restaurants and convenient stores nearby. 20-25 mins from DFW airport. Gym was clean and nice. Pool side had music and decent vibes. Offered complimentary breakfast although Valet system was set up pretty smoothly and easy. Overall great stay and would recommend and stay again!!

Didn't offer much parking so had to Valet for $30 a night. Hotel does have a parking area but its for Valet cars. There was some street parking with meters available to pay but not many spots (maybe 7 - 10 cars max). I would have liked a microwave in my room. Other than that I had really no issues with the property.

I will say the staff at the front desk went above and beyond for us. I was traveling with my special needs brother and we arrived a bit earlier then check in time. We were going to just ask to store our bags until check in. Heather and the other lady working the front said if they had rooms available we could check in. I will say that made all the difference in the world. We were able to get a quick nap in. I know my brother luvs it the room was big and very cool in the Texas heat. We will def stop back soon. Not sure how their only a 2 or 3 star hotel. Customer serv goes a long way for me.

Only complaint would be no microwave in the room

I loved the aesthetic it totally fit my personality. The elevators were conveniently placed with easy access

The only thing I didn’t like was the location, there were quite a few homeless people lying by the building on the sides and on back of the hotel. Also the parking. By the time I got to the hotel I had to park far the Valet parking was full and I had to walk with several bags and luggage.

Staff is amazing, Breakfast is great, Clean, Location, Huge room

Isolation! I could hear everything in the hall and next doors… I could not sleep the last night because I was hearing everything from my neighbors. This is the only thing I can say about this hotel. All in all, I was satisfied.

Yes the property was clean . The lady that checked me in was wonderful and kind. The valet guys were very helpful.

The night shift lady that worked at 12am -7am shift. She was very rude, didn’t want to help people with their room. Had her make friend up there while working and not helping customers. Other than that

Rooms were very spacious and comfortable. The breakfast was a good layout with lots of options. Valet was very quick to retrieve our car when we needed it. We did use Lyft to go to some places because it was just easier than having the valet take the car in or out multiple times.

Breakfast was good and location was great.

The gentleman at the first desk wasn't very helpful and didn't provide all the details I needed. Unfortunately, I was having issues with my card so I decided to go to the bank to transfer cash and I asked for the total amount for the room. Knowing my situation he gave me the total without tax. I had to uber multiple times even though he could've helped save me the trip.

Clean room, huge bathroom, comfortable beds, friendly staff. Good breakfast.

Constant AC noice. It didn't stop even when I turned th3 AC off. And it wasn't a regular AC noice. It was weird and repeating. The floor in the halls creeks.