We normally stay at the Statler in Dallas as the location and amenities are top notch. We enjoy that it is a historic location in Dallas, and the staff are always friendly and helpful. The amenities within the hotel are great, with restaurants, bars and a roof top pool to enjoy during your stay.

On this stay, we were initially given a smaller room that people had obviously been cigarettes in, which was not acceptable nor what we would expect from the Statler. The staff did change rooms, but even the room was smaller than expected.

The staff was like family with me. Everyone was courteous, professional and all smiles🤗😁😊. My visit to The Statler Hotel in Dallas Texas was memorable and it made my 71st BOULE of ALPHA KAPPA ALPHA SORORITY INC. one to remember for a lifetime. Thank you Booking.Com for being a special part of my experience and writing a precious page in the book of my life. Thanks be to "GOD" for all "HIS WAYS & MERCIES" BE ENCOURAGED ✝️🕊️

Not one bleeping thing.☺️

I loved the location and the amenities located on site! The room was spacious and very inviting! Only thing caught me by surprise was it did not come with a mini fridge or a microwave 🤔. Other than that the room and experience was exceptional! Also there is a 250.00 security deposit that wasn't noted upon booking . However, Ms. Margaret treated us with champagne upon check in and wristbands for entry to the rooftop scene and complimentary chips to purchase a cocktail of your choice. She was was a delite to meet she even allowed us to check out a few mins pass check out time.

No microwave or mini fridge

The staff here exudes welcome and happiness. From security to restaurants and bars, we did not experience one person that didn't seem glad to be there and glad to have us. Also...excellent food and drink are available right at the restaurant but if you want to venture out, there are great choices within walking distance. And Bourbon and Banter is a retro speakeasy that you go through a phone booth to get to....great fun.

We had no problems or complaints.

The staff was amazing! From the moment you park until the time you leave, they are very attentive to your needs. I loved the secure building. You could not go to a floor without a key card which is important for solo travelers like myself. The location was ideal if you want to walk to tourist spots. Loved the choices for restaurants, bars and entertainment on the premises.

Overnight valet parking was a little pricey ($55/ night).

Location was ideal for event at the Music Hall at Fair Park. Lovely, clean room and well appointed. Staff was friendly and helpful from beginning to end of stay.

The room needed an additional small trash receptacle or two.

The bourbon bar was exceptional! The food there and at breakfast was great. Nearly every employee was friendly and went out of their way to make our stay a wonderful experience.

We were a little put off by our service at breakfast and did not like the feeling of having to purchase a bottle of water that was in the room, because we were not "members"?

Modern hi tech hotel in downtown Dallas with a fantastic rooftop pool. Electric curtains and rain shower were particularly good features. Special mention to Ivan in customer service who really helped us out when we left our passports in the room safe. He personally posted them to us and checked that we received them. A real hero!

Rooftop pool twice had noisy parties going on when visited it. The service in the breakfast bar was incredibly slow at making our breakfast. Service at the bar was very slow at times. Bar couldn't serve hot tea. The room mini bar was unrefrigerated so we couldn't keep medicines cool.

Over Easy, one of the Hotel’s restaurant was very good breakfast option. The other restaurant was not serving food when I visited it, it was pretty late . The apothecary had a vending machine with decent food( sandwiches), that was not chips. The rooftop had a party vibe, mostly young people 21 to 30 somethings.

Staff was always friendly and helpful. The rooms were spacious and clean. WiFi connection always good.

My booking included breakfast which we had to get from one of the restaurants. On checking out, however, we were charged breakfast for the 2 days that we went. However, it had not been communicated to us that breakfast was up to a certain amount and so we were still charged the extra for those 2 days. But no credit for the days that we did not go.