The morning staff was great to interact with- specially Denise and Shon! Great job with hiring. It appears that everyone gets along well and enjoy their jobs. The valet staff was very kind and helpful.

I was not told about creating an IHG account, so I did not get the points and I was there four nights. I went to a Holiday Inn Express for my next stop and the staff there encouraged me to sign up and gave me the QR code. The person that was in the restaurant the night I arrived, October 29th, was dismissive as if I was bothering him. I do understand bad days or moments, but I also know not to treat customers in that manner. He was the only one that I had a negative interaction with.

Beautiful King suite, comfortable bed, loved the location. Also the soap that is used for hand washing and shower gel- smells divine and felt luxurious. Seamless and efficient check in and check out.

The construction is an eye sore and made it very difficult during ride share pick ups. The elevator was very slow or stopped working altogether. Only the service elevator worked and I felt like I was intruding when I rode it with the staff. The bar has terrible hours, I felt like I could not enjoy the hotel bar the way I am used to at other properties.

Everything was great. The staff were nice and polite. Beautiful hotel, very clean and very comfortable bed. We definitely enjoyed the stay.

I like the hotel and mostly the location. One thing I would like them to be specific is their breakfast menu. We paid for breakfast already. My husband asked for a little bellpaper in his eggs, and I asked for yogurt .. and we were charged an extra $19 (overcharged)!! That's the only thing I was not pleased with. Otherwise, everything was great

The room and the bathroom were small but nice. The beds and the pillows were comfortable.

The lighting in the room was very poor with only one light between the two beds. There was no safe. The telephone did not work. I had to call for hospitality service at 4 PM when we return from the day in our room had not been cleaned or given new towels. Parking while waiting for the valet was limited. The Valet rate was expensive.

I planed to spend short vacation in Dallas after business trip so I wanted to stay in downtown. Hotel's location is exactly I was looking for. Moreover the hotel in general really good and comfortable even despite of continuing renovation.

Downtown is noisy at the evening and at night so windows with noise reduction option would be better for guests. And also it would be great if windows were cleaned from time to time.

The customer service is exceptional, the staff really cares about the guests, they are friendly and genuine. The rooms were comfortable, modern and super clean. Mattresses so comfortable and the linen quality superior😁. I used the garage across the street and it was perfect. Yes, there’s construction, to improve a beautiful historical property, so I look forward to return!

Very quiet, clean, relaxing. The breakfast is good. The staff and hotel makes the experience living here awesome.

The hotel is still renovating the outside and it can make it hard to get to Valet. Waiting and having to call the Valet was irritating. Valet not readily available was irritating but in their defense, it was cold outside the days i was here at this hotel.

in the room, good mattress, keurig machine for coffee, pillows were firmer, shower was walk in stall, lots of power to charge items. the bed was really comfortable however the comforter was just a single piece so when i got too hot it was either off or on, it could be better with layers

for a standard room it exceeded my typical expectations, i stay at may hotels, this was a pleasant surprise

The staff was great and accomdating. They were aware of the construction and city noises and provided ear plugs in the room. They also offered dining coupons to make the stay a bit sweeter. I didn't need a car for this trip and I was able to get to everything I needed via walking and public transit. It was a great stay, I wish it was longer than a night.

It was just a good all around experience. It started with the gentleman who checked us in. Wish I could remember his name. He was awesome! He gave us great info about our event we were attending. Made us feel very comfortable. Speaking of comfort the bed was perfect!! Room was very clean! Shower was nice as well.

Nothing! Keep doing what you're doing! That's all!