The breakfast was included, and was of high quality, with two styles of scrambled eggs, microwaved bacon, sausage and potatoes; variety included bagels, cut fruit, cereal and muffins; there was good coffee, tea and hot chocolate; juices included OJ and cranberry juice, if there had been tomato juice or V8 it would have been perfect for me. Have to admit we didn't use the pool, the workout room or the sauna because we were there to ski. Families might take better advantage of those features. The location worked well for us because it was easy walking distance to Sidewinder's and the Gun Barrel, and away from the crowds in the square. We drove to the square as needed.

Well, the elevator was out of order for one day, but these things happen. We were on the 3rd floor, so after skiing it was more noticeable than otherwise. We've stayed there before and will do so again.

Very easy check-in. Great location. The breakfast that was included was above expectations, lots of choices and plenty of food and waitstaff to clean up immediately.

We stayed Thursday night-Sunday, and the rooms are only cleaned every few days, so we didn’t have anyone tending to our room during our stay. Would like fresh towels at least daily. It might be over the top, but the way I view it, we’re paying the same price each day, so it should be like it was upon arrival with fresh linens.

Great hotel at a great price! Our family stayed for about 6 days and loved spending time there. The hotel is about 50 foot away from the town shuttle so you do not need a rent a car at all! The breakfast was great and so was the pool area with the hot tub and sauna. Overall just a great stay!

The only thing we didn't care for was the size of the room. For a family situation our "suite" was just too small, but I don't believe that's the hotel's fault. We would purchase two rooms in the future.

Breakfast was above average; the service during breakfast was better than expected. I liked the room decorations. The two main beds were comfortable. The kids had fun in the pool; there were a number of other families staying there!

The hook in the bathroom (to hang towels) was coming off the wall. The pull out sofa bed was uncomfortable and we were not provided linens for it. We had to pester the front desk twice for a proper set. The pool was a little hazy; didn't feel totally clean (in addition to the hot soaking pool; also felt less than clean). The initial reception at the front desk was very transactional; didn't feel very welcome.

Breakfast was good Room was comfortable Shower in room was fantastic Staff was polite and helpful Location was close enough to downtown Jackson for a quick drive/shuttle Lobby fireplace was cozy Spa/pool looked well maintained and clean

Breakfast ran out of options pretty quickly despite running from 7am-10am and some of the drink machines were broken Towels in rooms were low quality Place felt a little dirty/ignored since it was the off season

We loved everything about our stay! The breakfast was delicious as was the food offerings at the lounge in the evenings. The shuttle was so prompt and convenient!

Our hallways had a couple plug in air fresheners, I think they were trying to cover the smell of someone smoking pot because it was a funky mix, but literally only on our hallway. I’m also really sensitive to smells so it possibly wasn’t as bad to everyone else.

I loved the location and the decor, it was adorable! We had a two queen room with a sofa sleeper. it was extremely comfortable to sleep and decorated very nicely. Room was clean but it was dusty. I have allergies and had to wipe down the desk, dresser, end tables, and the window ledge because of all the dust. the baseboards were covered in a pretty thick layer of dust but I wasn’t going to tackle that. Amenities were great. Room service was pricey and menu very limited. Overall I think we would stay here again if we ever came back.

Loved the grounds, the comfortable beds, snack options in the little store, laundry area, ice rooms and bathrooms available outside of the hotel rooms.

This is our favorite lodge to stay in & we will return again. We highly recommend this beautiful lodge to others. It had the best free breakfast buffet we’ve ever ate at! The rooms are big & beautiful! The staff are friendly & helpful! We loved everything about our stay at this beautiful lodge. It’s in a very convenient location & the parking is free too!

We loved everything!!

Cozy, warm, beautiful, great amenities, great service! Kadir and Melanie were amazing!!!! They were always available to shuttle us back and forth and sooooo friendly!!!!

Unfortunately there were a few attendants at the front desk who weren’t very friendly(one was the assistant manager and another gal) that was most unfortunate. Another gal with blondish hair sat at the front desk with her head on her phone or down most of the time. The others more than Made up for it!

Loved the log cabin feel that it had. The room was very spacious. The bed was very comfortable. Loved the size of the bathroom and the shower and having two shower heads. The choices we had for breakfast were so extensive and it was delicious. We really enjoyed our stay.

They were remodeling but I don’t think they ever vacuumed the stairway. The same debris and trash was there the whole time we were there.