The location is right near the center and near Dong Xuan market, so we could buy a lot of local fruits and some gifts to bring home. Besides, the receptionist is always attentive and considerate, they are always willing to help us whenever we have trouble and they also show us famous places in Hanoi. Rooms are always cleaned, we booked a room with a balcony. The city view is very beautiful and quiet at night. We will come back here when we have a chance.

The location of the hotel was perfect for exploring Ha Noi. The staff were helpful at all times, including to arrange transportation for us (there were two of us and we arrived at different times on the check-in day, for example). Each question or request from us was dealt with courteously; and with a helpful attitude. A self-serve buffet breakfast was provided (starting at 6am)WITH table service for any other requests(for example, preparation of eggs according to preference). The staff were welcoming and helpful and made our stay an enjoyable one in every way.

There wasn't any part of staying at this hotel that we didn't like; it was an excellent value, well-located and offered an efficient and helpful staff group.

The rooms are a bit small but beautifully decorated, with comfortable bed, and clean and crisp linens. The staff is truly what makes this place special. From the moment of the booking we got a personalized experience, with Nga, chatting constantly through WhatsApp to ensure that all our needs were met. They arranged the airport transportation, tour to Ninh Binh, a tour to Halong Bay and transfers to and from Sapa in luxury buses and train. She made sure we had all our basis covered, she was amicable and respectful of our time and interests.

Good location in old quarter, walking distance to many places of interest. Basic but good breakfast is included.

My room was relatively silent but one of my colleagues had too much street noise (apparently not all rooms are sound-proofed in the same way). Room sizes also vary, so the experience can differ (I happened to have a very spacious room). The wifi was intermittently playing up during zoom sessions. The hotel is basically clean, but for the sensitive ones among us it could be upped a notch.

Large room with a comfortable bed, excellent AC and a balcony overlooking the street. Nicely decorated and well equipped. Street noises weren't an issue overnight so we slept well. Helpful staff. Despite my comments below, we'd happily stay there again.

Let down by a couple of small things. We reported that the safe wouldn't open on our second day but no-one did anything about it. The fridge thermostat was faulty, it froze everything despite being on the lowest setting - admittedly we didn't notice until the day before we so the hotel didn't have chance to do anything about it. Breakfast was a bit rushed one day. They started to clear it all away just as we sat down to eat even though we'd arrived a full 30 minutes before the last service time. They did ask if we wanted anything else before they started clearing, but we'd only just got some toast.

Our stay at Hanoi Paradise Hotel was great value for our money. It's located very close to the old quarter area and a few corners from where the Hanoi Night Market happens every weekend. If you like walking, it's within (a long) walking distance of places like Banh Mi 25 and Pho 10. The space in itself was clean and decent. The rooms we got were quite spacious, considering other places in Vietnam. The staff was friendly and very accommodating. They helped us out with special requests for the room, adjustments with our bookings, and even offering to help us coordinate with our sleeper bus provider and advising us within travel options and destinations. It's a great place to stay if you find yourself in Hanoi.

The customer service was great, but if there's anything to improve, it might have something to do with how the lobby is utilized. I was surprised that it was a walk-up / a staircase to the lobby itself before you could ride the lift up to your room. But aside from that, there's nothing negative worth noting.

They had someone at the door to open it for us and with a smile. We got our laundry done and it was ready on the same day, all packaged neatly and clothes were clean and smelled so good! Our room was clean and bed was comfy. The breakfast buffet was delicious and there was plenty of variety including additional food on the menu such as pho and pancakes. The receptionist also let us extend our late checkout to 5pm for half price and we could store our bags as well when roaming town after our stay (we were catching a night train to Sapa and needed somewhere to place our bags).

I was traveling Asia for 1 month and stayed in this hotel for one night. It was excellent value and of a very high standard. Spacious room, nice decoration and a very comfy bed. I got an amazing sleep after a long week. This is in the perfect location in Hanoi with lots to do and see, walking street, night market, temples and beer street also. Most of all the staff were just amazing, so attentive and they even upgraded my room for free upon arrival. If you are in Hanoi and want a good value, clean, good location hotel with incredible staff this is the place for you.

The Hanoi Ancient Paradise Hotel is located in the Old Quater of Hanoi which is the perfect location for your stay in Hanoi. It’s vibrant and busy and we loved the atmosphere there. The best part of your stay in this hotel will be the staff, when we arrived Thanh was at the door and helped us carry our bags upstairs, he was really kind and the next morning we saw him again at breakfast were he took our orders. We also asked the staff to book us a bus to Sapa, Catherine was eager to help and arranged a VIP night bus for us to get there. She followed up the next day by reminding us when the bus would arrive at the hotel. When she heard from the bus service that the bus couldn’t pick us up at the hotel she made sure her colleagues Johnny and Bay took care of us when we came back at the hotel half an hour before the pick up time. Johnny arranged a taxi to bring us to the pick up location and Bay even followed the taxi with his motorcycle to make sure that we would get on the bus! 10 out of 10 for the staff of the hotel, can’t recommend it more 😊

The hotel offers excellent service, with a highly attentive and friendly staff who go above and beyond to ensure guests have a comfortable stay. From the moment you check in, you’ll notice the team’s professionalism and commitment to meeting your needs. Additionally, the hotel boasts a prime location, conveniently situated near a variety of dining options. Whether you're in the mood for local cuisine or international flavors, you’ll find an array of restaurants and cafes just a short walk away, making it the perfect spot for food lovers.